ERA server installation failed

[Rashe]

Hi...
Im facing a problem installating the ESET Remote Administration Server.
It is installaing but half way through not a start the services, failed to install it complete.


Below is the log.

<2012-01-21 15:54:31> Global setup flag ERA_SETUP_ACTIVE was activated
<2012-01-21 15:54:32> Setup exclusive lock <<ENABLED>>
<2012-01-21 15:54:32> Current product: "ESET Remote Administrator Server"
<2012-01-21 15:54:32> Product language: "1033"
<2012-01-21 15:54:32> Product version: "4.0.138.0"
<2012-01-21 15:54:32> SetupInitialize: Entered (Initialize)
<2012-01-21 15:54:32> MSI database: D:\eset\era_server_nt32_enu.msi
<2012-01-21 15:54:32> Installing product: ERA SERVER
<2012-01-21 15:54:32> Current directory: C:\WINDOWS\system32
<2012-01-21 15:54:32> Retrieving OS information...
<2012-01-21 15:54:32> OS Version code: ID=2 TYPE=3 MAJ:5 MIN:2: BUILD:3790 RES:30
<2012-01-21 15:54:32> Windows Server 2003 R2, Standard Edition Service Pack 2 (build 3790)
<2012-01-21 15:54:32> Property TerminalServer = ""
<2012-01-21 15:54:32> Detected Remote Session
<2012-01-21 15:54:32> # Finding installed version...
<2012-01-21 15:54:32> Retrieving MSI information...
<2012-01-21 15:54:32> Property {ERA_NAME} = ""
<2012-01-21 15:54:32> Property {ProductCode} = "{FA8408A1-465E-476A-8C68-FD9A589CC112}"
<2012-01-21 15:54:32> Property {UpgradeCode} = "{0990C0AE-5442-452C-B0C8-A32E05A785EC}"
<2012-01-21 15:54:32> Property {ProductVersion} = "4.0.138.0"
<2012-01-21 15:54:32> Property {ProductName} = "ESET Remote Administrator Server"
<2012-01-21 15:54:32> Property {ProductState} = "-1"
<2012-01-21 15:54:32> Property {ProductLanguage} = "1033"
<2012-01-21 15:54:32> Property {OriginalDatabase} = "D:\eset\era_server_nt32_enu.msi"
<2012-01-21 15:54:32> Property {SourceDir} = "D:\eset\"
<2012-01-21 15:54:32> Property {ALLUSERS} = "1"
<2012-01-21 15:54:32> Property {ACTION} = "INSTALL"
<2012-01-21 15:54:32> Property {ROOTDRIVE} = "D:\"
<2012-01-21 15:54:32> Property {REINSTALL} = ""
<2012-01-21 15:54:32> Property {REINSTALLMODE} = "amus"
<2012-01-21 15:54:32> Property {REMOVE} = ""
<2012-01-21 15:54:32> Property {Installed} = ""
<2012-01-21 15:54:32> Property {UILevel} = "5"
<2012-01-21 15:54:32> Property {VersionMsi} = "4.05"
<2012-01-21 15:54:32> Property {AdminUser} = "1"
<2012-01-21 15:54:32> Property {RemoteAdminTS} = "1"
<2012-01-21 15:54:32> Property {AdminProperties} = ""
<2012-01-21 15:54:32> Property {LogoUser} = ""
<2012-01-21 15:54:32> Property {PIDKEY} = ""
<2012-01-21 15:54:32> Property {UserSID} = "S-1-5-21-3707124569-1920851087-266375834-500"
<2012-01-21 15:54:32> Property {UserLanguageID} = "1033"
<2012-01-21 15:54:32> Property {ProductID} = ""
<2012-01-21 15:54:32> Property {TempFolder} = "C:\DOCUME~1\ADMINI~1.REP\LOCALS~1\Temp\1\"
<2012-01-21 15:54:32> Property {DesktopFolder} = "C:\Documents and Settings\All Users\Desktop\"
<2012-01-21 15:54:32> Property {CommonAppDataFolder} = "C:\Documents and Settings\All Users\Application Data\"
<2012-01-21 15:54:32> Property {USERNAME} = "REPTON"
<2012-01-21 15:54:32> Local cache: (unavailable)
<2012-01-21 15:54:32> Property Privileged is enabled
<2012-01-21 15:54:32> Property MsiRunningElevated is disabled
<2012-01-21 15:54:32> SNMP service is not installed
<2012-01-21 15:54:32> Global setup flag ERA_SETUP_PROGRESS was activated
<2012-01-21 15:54:32> Property {RAC_NAME} -> {rac.name} {""}
<2012-01-21 15:54:32> Property {RAS_NAME} -> {ras.name} {"ESET Remote Administrator Server"}
<2012-01-21 15:54:32> InitUserSidProperty: Entered
<2012-01-21 15:54:32> User context: "REPTONSCHOOL\administrator"
<2012-01-21 15:54:32> Current user is administrator
<2012-01-21 15:54:32> User SID: S-1-5-21-3707124569-1920851087-266375834-500
<2012-01-21 15:54:32> RetrieveVersionInfo
<2012-01-21 15:54:32> oooooooooooooooooooooooooooooooo
<2012-01-21 15:54:32> # Finding installed version...
<2012-01-21 15:54:32> Service 'ERA_SERVER' is not installed
<2012-01-21 15:54:32> Service 'NOD32RA' is not installed
<2012-01-21 15:54:32> Prior installation of RA server was not found
<2012-01-21 15:54:32> Cannot detect prior version
<2012-01-21 15:54:32> Current product version is 4.0.138.0
<2012-01-21 15:54:32> CheckOdbc: Entered
<2012-01-21 15:54:32> MS Access driver is present
<2012-01-21 15:54:32> RetrieveMsiTexts: Entered
<2012-01-21 15:54:32> PrepareXmlConfig: Entered
<2012-01-21 15:54:32> ImportServerConfig
<2012-01-21 15:54:33> LoadProperties: Entered
<2012-01-21 15:54:33> LoadPropertiesFromXml: CfgFile=C:\DOCUME~1\ADMINI~1.REP\LOCALS~1\Temp\1\RADEFCFG.TMP
<2012-01-21 15:54:33> LoadPropertiesFromXml: CfgFile=C:\DOCUME~1\ADMINI~1.REP\LOCALS~1\Temp\1\RAXMLCFG.TMP
<2012-01-21 15:54:33> Property {CFG_SERVER_NAME} -> {server.name} {"Rsduav00001"}
<2012-01-21 15:54:33> Property {DATABASE_DIR} -> {database.dir} {"C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\database\"}
<2012-01-21 15:54:33> Property {STORAGE_DIR} -> {storage.dir} {"C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\storage\"}
<2012-01-21 15:54:36> CheckLicKeyFile: Entered
<2012-01-21 15:54:39> NormalizeCommonDataPath: Entered
<2012-01-21 15:54:39> SaveProperties: Entered
<2012-01-21 15:54:39> Fixing connection string...
<2012-01-21 15:54:39> Property {MIGRATION_LEVEL} -> {migration.mode} {"0"}
<2012-01-21 15:54:39> Property {CLUSTER_MODE} -> {cluster.mode} {"0"}
<2012-01-21 15:54:39> Property {BACKUP_PRIOR_DB} -> {backup.prior_db} {""}
<2012-01-21 15:54:39> Property {CFG_DBTYPE} -> {db.type} {"1"}
<2012-01-21 15:54:39> Property {CFG_DBSCHEMA} -> {db.schema} {""}
<2012-01-21 15:54:39> Property {CFG_DBCONNECTION} -> {db.connection} {""}
<2012-01-21 15:54:39> Property {LIC_KEY} -> {lic.key} {""}
<2012-01-21 15:54:39> Property {AUTOCREATE_DATABASE} -> {autocreate.db} {"1"}
<2012-01-21 15:54:39> Property {AUTOCREATE_TABLES} -> {autocreate.tables} {"1"}
<2012-01-21 15:54:39> Property {TB_OVERWRITE_MODE} -> {tables.overwrite.mode} {"CANCEL"}
<2012-01-21 15:54:39> Property {CFG_UPDATE_SERVER_NAME} = {AUTOSELECT}
<2012-01-21 15:54:39> Property {SERVICE_ACCOUNT_TYPE} -> {service.account.type} {"0"}
<2012-01-21 15:54:39> Property {SERVICE_ACCOUNT_NAME} -> {service.account.name} {""}
<2012-01-21 15:54:39> Saving properties to "C:\DOCUME~1\ADMINI~1.REP\LOCALS~1\Temp\1\RAXMLCFG.TMP"
<2012-01-21 15:54:39> SaveProperties: Done
<2012-01-21 15:54:40> ExecuteBegin: Entered
<2012-01-21 15:54:40> UI LEVEL  = "5"
<2012-01-21 15:54:40> COMN DATA = "C:\Documents and Settings\All Users\Application Data\"
<2012-01-21 15:54:40> APP DIR   = "C:\Program Files\ESET\ESET Remote Administrator\Server\"
<2012-01-21 15:54:40> Accessing global data via SID
<2012-01-21 15:54:40> Account context: "REPTONSCHOOL\administrator"
<2012-01-21 15:54:40> Current context has administrator privileges
<2012-01-21 15:54:40> Extracting temp files from MSI database...
<2012-01-21 15:54:40> Extracting item 'Create_MsSqlERA.SQL'
<2012-01-21 15:54:40> Extracting item 'Create_MYSQLERA.SQL'
<2012-01-21 15:54:40> Extracting item 'Create_OracleERA.SQL'
<2012-01-21 15:54:40> Extracting item 'db_conversion.ini'
<2012-01-21 15:54:40> Extracting item 'era.mdb'
<2012-01-21 15:54:40> Extracting item 'era2.mdb'
<2012-01-21 15:54:40> CreateSqlDatabase: Entered
<2012-01-21 15:54:40> Database platform: MS Access
<2012-01-21 15:54:40> Selected MS Acces database (creation is not necessary)
<2012-01-21 15:54:42> LogInstallInfo: AppDir=C:\Program Files\ESET\ESET Remote Administrator\Server\
<2012-01-21 15:54:42> LogInstallInfo: StorageDir=C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\storage\
<2012-01-21 15:54:42> LogInstallInfo: DatabaseDir=C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\database\
<2012-01-21 15:54:42> FixTerminalServer: Entered
<2012-01-21 15:54:42> FixRegSmnp: Entered
<2012-01-21 15:54:44> StopOldService: Entered
<2012-01-21 15:54:47> TestDbConnectionExecuting: Entered
<2012-01-21 15:54:47> CopyLicKey: Entered
<2012-01-21 15:54:47> CreateCfgFiles: Entered
<2012-01-21 15:54:47> CreateXmlCfg: C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\configuration\era.xml
<2012-01-21 15:54:47> CreateXmlCfg: C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\configuration\era_private.xml
<2012-01-21 15:54:47> CreateCfgFiles: Configuration successfully saved
<2012-01-21 15:54:48> MigrateData: Entered
<2012-01-21 15:54:48> Updating database flags...
<2012-01-21 15:54:48> Database: C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\database\era.mdb
<2012-01-21 15:54:48> Database flags successfully updated
<2012-01-21 15:54:48> Instaling services...
<2012-01-21 15:54:49> RegisterSnmpAgent: Entered
<2012-01-21 15:54:49> SNMP agents not present
<2012-01-21 15:54:49> SNMP agent was registered (item=0)
<2012-01-21 15:54:50> SetServiceAutostart: Entered
<2012-01-21 15:54:50> Service configuration of ERA_SERVER successfully changed
<2012-01-21 15:54:50> SetServiceAutostart: Entered
<2012-01-21 15:54:50> Service configuration of ERA_HTTP_SERVER successfully changed
<2012-01-21 15:54:50> InstallDefaultPackages: Entered
<2012-01-21 15:54:50> Creating default packages...
<2012-01-21 15:54:50> Created directory: C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\packages\install_custom\
<2012-01-21 15:54:50> Created directory: C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\packages\install_custom\Microsoft Windows Installer 2.0\
<2012-01-21 15:54:50> Created directory: C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\packages\install_custom\Microsoft Windows Installer 3.1\
<2012-01-21 15:54:51> StartNewServer: Entered
<2012-01-21 15:54:51> Attempt to start no 1
<2012-01-21 15:54:51> Checking server status flag...
<2012-01-21 15:54:52> Server error: [2012-01-21 15:54:52.167] V1 [4f1aa78b0000] [000017c8] <INIT_ERROR> Error initializing RA Server on port 2846 (EC 103:10048)
<2012-01-21 15:54:59> Starting service failed
<2012-01-21 15:55:00> UninstallPriorVersion: Entered
<2012-01-21 15:55:00> Prior version not detected
<2012-01-21 15:55:00> SetupDone: Entered
<2012-01-21 15:55:00> Installation is done
<2012-01-21 15:55:00> Application binary file: C:\Program Files\ESET\ESET Remote Administrator\Server\era.exe
<2012-01-21 15:55:00> Check version...
<2012-01-21 15:55:00> ESET Remote Administrator Server version 4.0.138 successfully installed {###}

[tony_m]

Hello,

According to your installation log:

<2012-01-21 15:54:52> Server error: [2012-01-21 15:54:52.167] V1 [4f1aa78b0000] [000017c8] <INIT_ERROR> Error initializing RA Server on port 2846 (EC 103:1004

Since there seems to be something else on that system listening on port 2846 (this is the port used by ERA for replication), try installing ERAS again but this time select the advanced install mode and modify the port for ERAS replication to a different one.

Hope this helps.