Rollback Rx says Network Failure Encountered

[twl845]

I am trying to install RB and when I get to the Activate window and choose to activate online, I get a "Network Failure Encountered. Please make sure you have connection to internet." I do have a constant connection to the internet. I also encountered the same thing during installation when the set up wanted to check for updates. Does any one have an answer as to why this is happening?

[Scott W]

Hi twl,

Try it again, but first temporarily disable both your firewall and antivirus protection.

Scott

[twl845]

Originally Posted by Scott W

Hi twl,

Try it again, but first temporarily disable both your firewall and antivirus protection.

Scott

I think that worked, but now it says I have exceeded the recommended amount of activation attempts or something similar. I have tried quite a few times to make this work on and off line.

[Scott W]

Ah, the 'old too many activations' problem. That problem occurred with earlier builds. I thought that was now a thing of the past so I'm really surprised to hear it's again raising its ugly head...

I'm afraid the only answer is to submit a support ticket and they will probaby issue you a new product key.

Scott

[twl845]

Originally Posted by Scott W

Ah, the 'old too many activations' problem. That problem occurred with earlier builds. I thought that was now a thing of the past so I'm really surprised to hear it's again raising its ugly head...

I'm afraid the only answer is to submit a support ticket and they will probaby issue you a new product key.

Scott

OK Scott, Thanks.

[twl845]

Hi all, OK the support guy had given me a new activation code on Friday, which didn't work and gave me windows saying I tried to activate too often, or code is invalid. This afternoon Support sent me an e-mail saying he mis-printed the activation code and use the new one with one less zero. So I did and now I'm back in business. Slap me if I think about uninstalling again.

[bgoodman4]

As I have written a number of times and in spite what some others have written IMO it is good to uninstal and reinstall periodically. I do so monthly and have never had an issue reinstalling. Eventually you WILL find your PC getting sluggish in spite of running Rxs defrager. This will be a clear signal that its time to uninstal, do some PC house cleaning, and then reinstall. I am sure others will post that its not nec to do this but in my experience it is def beneficial, so no, I will not slap you if you think about uninstalling.

[twl845]

Originally Posted by bgoodman4

As I have written a number of times and in spite what some others have written IMO it is good to uninstal and reinstall periodically. I do so monthly and have never had an issue reinstalling. Eventually you WILL find your PC getting sluggish in spite of running Rxs defrager. This will be a clear signal that its time to uninstal, do some PC house cleaning, and then reinstall. I am sure others will post that its not nec to do this but in my experience it is def beneficial, so no, I will not slap you if you think about uninstalling.

I understand what you're saying, and I know I will eventually have to do some house keeping. Don't mind me when I said I will never uninstall. I was just recovering from 3 days of frustration and no less then 6 or 7 communications with support. Finally getting RB back made me giddy.

[bgoodman4]

It does not take long to begin to appreciate Rx does it. I always feel more comfortable when I reinstall it after having done my monthly maintenance.

[twl845]

Originally Posted by bgoodman4

It does not take long to begin to appreciate Rx does it. I always feel more comfortable when I reinstall it after having done my monthly maintenance.

It certainly doesn't take long at all.