ESET NOD32 Antivirus 5 Download and Activation

[MongrelCat]

The ESET Live Installer utility is annoying for multiple machines (have to redownload for each machine) and it does not allow protection to be installed before going "on-line". If this alone were not enough to drive a long time user such as myself away, the activation process fails to work even though the license is seen as valid until 2013. I am sad to see ESET go this direction. Indications are that a Serial Number or Activation Key is required to activate version 5, something not supplied with version 4. Other post indicate upgrades to the latest version are always free with a valid license, but I am not sure this is the case.

All and all - way too much trouble.........

[ESS474]

Yes, this live installer is a junk. i download offline installer in other website.

[Marcos]

The Live Installer merely downloads the proper msi installer for your OS. There are several ways how to activate the program, one of them is by username and password received after purchase. If you want to install v5 on a few computers you have at home, you can download the msi installers directly from:

EAV 32-bit:
http://download.eset.com/download/wi...v_nt32_enu.msi

EAV 64-bit:
http://download.eset.com/download/wi...v_nt64_enu.msi

ESS 32-bit:
http://download.eset.com/download/wi...s_nt32_enu.msi

ESS 64-bit:
http://download.eset.com/download/wi...s_nt64_enu.msi

[toxinon12345]

Originally Posted by MongrelCat

The ESET Live Installer utility is annoying for multiple machines

I dont know what you are talking about. I didnt see any "Live Installer" in the website. Could you elaborate more on this?

[MongrelCat]

Marcos, thanks for links, but I still have a problem activating with username and password. Will user and password from version 4 work or must I purchase version 5?

[MongrelCat]

Toxinon12345, at http://go.eset.com/us/download/home/detail/family/2 there is a note below ESET 5 download that says "You will be downloading ESET Live Installer utility which will guide you through the installation and activation of your ESET security product.", which is indeed the case.

[toxinon12345]

Ah I downloaded the installer itself (54 MB). Not the download utility.

[toxinon12345]

But if you bought a license then you should update the virus signature database. Is not your case?

[Trooper]

I am also unable to activate the product. I opened up a support ticket, but have not heard back.

EDIT: Just received this.

Hello,

Thank you for contacting ESET Customer Care.

We apologize for the inconvenience. With the new release of our latest version 5, we are currently experiencing a back up on our end where the activation process isn't being recognized by our servers right away. This should be cleared up within the day. There is no further action required on your part. Again, we apologize for the inconvenience, and appreciate your patience with this new product.

Thank you for using ESET security products,
ESET Customer Care
North America

[MongrelCat]

Toxinon12345, virus signatures update, says license valid until 2013, but get big red warning stating not activated, limited protection.

First attempt gives activation error message, subsequent attempts give no response (and does not activate).

[toxinon12345]

maybe an error with your license.

Have you contacted customer care?
At least you are allowed to update.

[Trooper]

See my edited post above folks.

Cheers.

[MongrelCat]

Thanks Trooper!! I will try to maintain calm!!

[Trooper]

Originally Posted by MongrelCat

Thanks Trooper!! I will try to maintain calm!!

You are welcome. Yeah man, stay cool. Eset will get this sorted.

Cheers.

[Togg]

I upgraded my single computer a couple of hours ago by downloading v 5 and doubleclicking on the 48.8 MB .exe. On previous upgrades I'm pretty sure I was asked for my username and password on the download page before it could actually start. This time I wasn't, nor were they requested at any time during the installation process itself.

The new installation (or perhaps it would be more correct to call it an 'overwrite' since I chose to keep existing settings) is up and running with Maximum protection enabled and the latest definitions (6461). Clicking on 'Product activation' shows my username and (presumably correct password) already filled in, carried over from v 4 I assume.

Could it be that those of us with only one license are treated differently or should I expect problems in the future because I haven't had to activate?

[winchester73]

I wonder if there is a difference between those who are installing over v4 versus those who are doing a clean install?

[toxinon12345]

What you mean?

[Wallace]

I too am having difficulties in activating v5 using the user name and password form v4. My license doesn't expire until September 2012.

I un-installed v5 before installing v5 as I thought that's what you were supposed to do. Perhaps I should not!

I have emailed support.

[Trooper]

I posted above my reply from Eset support. Just sit tight and be patient.

Cheers.

[MongrelCat]

I have a three copy license and uninstalled version 4 before installing 5. There could be something to "overwrite" install working and clean install not working.

Nonetheless, I'll wait a day or two per Trooper's post - perhaps good things will happen.

[pav2pav]

Originally Posted by Trooper

I am also unable to activate the product. I opened up a support ticket, but have not heard back.

EDIT: Just received this.

Thanks for the info from ESET....feel better now.

[Coccinelle]

http://www.wilderssecurity.com/showp...5&postcount=12

[piranha]

be patient and relax

http://kb.eset.com/esetkb/index?page=content&id=ALERT8

[BonskY]

Originally Posted by piranha

be patient and relax

http://kb.eset.com/esetkb/index?page=content&id=ALERT8

And take a good beer

[piranha]

Originally Posted by BonskY

And take a good beer

it can help....