Errors upon updating 'Rescue Area.'

[Birdman]

Win 7 Home x64
FD-Rescue Lite v4.0.1.263

Hi. Yesterday I updated a program (RoboForm) on my 'Original Area' and upon updating the 'Rescue Area'.....I noticed that I'm getting 2 errors apparently related to that software update.

Here is an image of the error code(s) from my Activity Log. Would DELETING the "Rescue" snapshot correct this issue? If so, HOW do you delete/remove a snapshot? I couldn't find it on the program or the product manual.

Is this even possible (ie done manually)?

Thanks.

[Birdman]

Wasn't support going to be continued for this product to existing customers....per the "Leapfrog Software Changes" thread?

It's been almost 1 week since I made this thread (no response) and I emailed support (automated response stated that someone would get back to me in "24 to 48 hours"....still haven't heard back yet).

[tobacco]

Originally Posted by Birdman

Wasn't support going to be continued for this product to existing customers....per the "Leapfrog Software Changes" thread?

It's been almost 1 week since I made this thread (no response) and I emailed support (automated response stated that someone would get back to me in "24 to 48 hours"....still haven't heard back yet).

Yes, sad isn't it.

For those who were anticipating that the “classic” FirstDefense-ISR would again be available through Leapfrog, we must report that it is not. Leapfrog sold its intellectual property rights of the classic version to an entity which is pursuing an entirely different market segment with significant additional features and at a substantially higher price. It is not currently being offered to “the general public”.

Who, where, how "substantial" ??

And they seem to pick and choose which questions to answer as this one never received a response

[Birdman]

From this experience, I've NEVER going to purchase another 'Leapfrog' software product ever again.

What a damn shame.

Thanks Todd and Leapfrog for sticking by your "loyal" customers.

[tobacco]

Originally Posted by Birdman

From this experience, I've NEVER going to purchase another 'Leapfrog' software product ever again.

What a damn shame.

Thanks Todd and Leapfrog for sticking by your "loyal" customers.

Hear anything Birdman ?

[Birdman]

Originally Posted by tobacco

Hear anything Birdman ?

Nope and I emailed them again (no response yet again).

I'm sure that both Todd and Mitch have read this thread (and my emails too) and still haven't had the courtesy to reply.

[tobacco]

Originally Posted by Birdman

Nope and I emailed them again (no response yet again).

I'm sure that both Todd and Mitch have read this thread (and my emails too) and still haven't had the courtesy to reply.

Hmmmmm

Hopefully a fellow rescue user will step in to help you. And wonder where that leaves the "status" of this forum then??

[Leapfrog Software]

Greetings,

I just saw this thread. Sorry for the disconnect. I have not seen any PM's or emails to me regarding this though. PM me with your email and I would be glad to help you troubleshoot the issue.