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Old April 17th, 2010, 11:11 AM
TouchuvGrey's Avatar
TouchuvGrey TouchuvGrey is offline
Frequent Poster
  
Join Date: Jul 2004
Location: South Mississippi USA ( ya'll )
Posts: 441
Default Cannot install FDR trial
Hello Todd or Mitch:

While attempting to install a trial version of FDR Rescue prior to almost certainly buying it i encountered this error.

Not sure what other info you might need.
Home built computer, ASUS P6TD Deluxe Mobo,
intel core i7 920 CPU, 12 gigs Tri channel DDR3.
Security software deactivated while installing.

Long time ( since 2007 ) of FD-ISR here
willing to settle for FD-R since that is the
available option now.



ISRSetup -install -vss Server Version 4.0.1.263 started 04/17/2010 09:14:10
Getting OS version
PlatformId = 2 MajorVersion = 6 MinorVersion = 1
osVer = 601
Getting system volume
Opening \\.\C:
Getting partition number for volume C:
Partition number = 3
Getting drive layout information
PartitionCount = 4
Partition 0: Number = 1
Type = 0x07
Boot = 1
Partition 1: Number = 2
Type = 0x07
Boot = 0
Partition 2: Number = 3
Type = 0x07
Boot = 0
Partition 3: Number = 0
Type = 0x00
Boot = 0
System partition = 2
Boot partition = 0
Partition type = 0x07
Getting drive number
Drive number = 0
Opening SYSTEM\MountedDevices
RegQueryInfoKey
RegEnumValue
Removing virtualization from HKLM\SOFTWARE\Leapfrog Software, Inc.
CMD: C:\Windows\system32\reg.exe FLAGS "HKLM\SOFTWARE\Leapfrog Software, Inc." SET DONT_VIRTUALIZE RECURSE_FLAG DONT_SILENT_FAIL /s
The operation completed successfully.

Setting security on HKLM\SOFTWARE\Leapfrog Software, Inc.
SetSecurityInfo successful
Attributes of C:\$ISR set to Hidden and System
Created C:\$ISR\0
Created C:\$ISR\0\SAVE
Creating $ISRBIN
Created C:\$ISR\0\$AH
Created C:\$ISR\0\$AH\0
Creating ISR.dat
Creating $ISR placeholder
Created C:\$ISR\$LOGS
$ANCHOR converted
Getting partition info of volume C
StartingOffset = 2049607680
PartitionLength = 880666624
HiddenSectors = 2049607680
PartitionNumber = 3
PartitionType = 7
BootIndicator = 0
Reading Boot Sector on volume C
Partition Type = NTFS
BytesPerSector: 512
SectorsPerCluster: 8
BytesPerCluster: 4096
MFT Record Size: 1024
MFT Data Allocation:
Run of 25856 clusters @ LCN 786432
Scanning for $ISR
Record = 59588
Scanning for "0":
Record = 72864
Scanning for $ISRBIN:
Record = 72882
Finding LCN of $ISRBIN:
Run of 6 clusters @ LCN 43696895
SectorNumber = 2399182840
Reading ISR.bin
ProgParamBlock
BootSectorLoc = 2048
PartitionStart = 2049607680
BytesPerSector = 512
SectorsPerTrack = 63
NumberOfHeads = 255
DriveNumber = 128
Options.Bitmap[0] = 4294967295
Updating $ISRBIN
Reading Boot Strap on volume \\?\Volume{b8153063-f7f2-11de-a928-806e6f6e6963}
Error (0x15) - The device is not ready.
There was an error installing FirstDefense-Rescue Server

Starting uninstall
FirstDefense-Rescue Service [Version 4.0.1.263]

OpenService failed - The specified service does not exist as an installed service. (0x424)
Getting OS version
PlatformId = 2 MajorVersion = 6 MinorVersion = 1
osVer = 601
Getting system volume
Opening \\.\C:
Getting partition number for volume C:
Partition number = 3
Getting drive layout information
PartitionCount = 4
Partition 0: Number = 1
Type = 0x07
Boot = 1
Partition 1: Number = 2
Type = 0x07
Boot = 0
Partition 2: Number = 3
Type = 0x07
Boot = 0
Partition 3: Number = 0
Type = 0x00
Boot = 0
System partition = 2
Boot partition = 0
Partition type = 0x07
Getting drive number
Drive number = 0
Opening SYSTEM\MountedDevices
RegQueryInfoKey
RegEnumValue
Reading Boot Strap on volume \\?\Volume{b8153063-f7f2-11de-a928-806e6f6e6963}
Error (0x15) - The device is not ready.
Removing ISR_MONITOR from User Run key
Error (0x2) - The system cannot find the file specified.
Deleting ..\ISRMonitor.exe
ISRSetup completed with errors

ISRSetup -install -vss Workstation Version 4.0.1.263 started 04/17/2010 09:20:20
Getting OS version
PlatformId = 2 MajorVersion = 6 MinorVersion = 1
osVer = 601
Getting system volume
Opening \\.\C:
Getting partition number for volume C:
Partition number = 3
Getting drive layout information
PartitionCount = 4
Partition 0: Number = 1
Type = 0x07
Boot = 1
Partition 1: Number = 2
Type = 0x07
Boot = 0
Partition 2: Number = 3
Type = 0x07
Boot = 0
Partition 3: Number = 0
Type = 0x00
Boot = 0
System partition = 2
Boot partition = 0
Partition type = 0x07
Getting drive number
Drive number = 0
Opening SYSTEM\MountedDevices
RegQueryInfoKey
RegEnumValue
Removing virtualization from HKLM\SOFTWARE\Leapfrog Software, Inc.
CMD: C:\Windows\system32\reg.exe FLAGS "HKLM\SOFTWARE\Leapfrog Software, Inc." SET DONT_VIRTUALIZE RECURSE_FLAG DONT_SILENT_FAIL /s
The operation completed successfully.

Setting security on HKLM\SOFTWARE\Leapfrog Software, Inc.
SetSecurityInfo successful
Attributes of C:\$ISR set to Hidden and System
Getting options from old $ISRBIN
$ANCHOR already Unicode
Getting partition info of volume C
StartingOffset = 2049607680
PartitionLength = 880666624
HiddenSectors = 2049607680
PartitionNumber = 3
PartitionType = 7
BootIndicator = 0
Reading Boot Sector on volume C
Partition Type = NTFS
BytesPerSector: 512
SectorsPerCluster: 8
BytesPerCluster: 4096
MFT Record Size: 1024
MFT Data Allocation:
Run of 25856 clusters @ LCN 786432
Scanning for $ISR
Record = 59588
Scanning for "0":
Record = 72864
Scanning for $ISRBIN:
Record = 72882
Finding LCN of $ISRBIN:
Run of 6 clusters @ LCN 43696895
SectorNumber = 2399182840
Reading ISR.bin
ProgParamBlock
BootSectorLoc = 2048
PartitionStart = 2049607680
BytesPerSector = 512
SectorsPerTrack = 63
NumberOfHeads = 255
DriveNumber = 128
Options.Bitmap[0] = 4294967295
Updating $ISRBIN
Reading Boot Strap on volume \\?\Volume{b8153063-f7f2-11de-a928-806e6f6e6963}
Error (0x15) - The device is not ready.
There was an error installing FirstDefense-Rescue Workstation

Starting uninstall
FirstDefense-Rescue Service [Version 4.0.1.263]

OpenService failed - The specified service does not exist as an installed service. (0x424)
Getting OS version
PlatformId = 2 MajorVersion = 6 MinorVersion = 1
osVer = 601
Getting system volume
Opening \\.\C:
Getting partition number for volume C:
Partition number = 3
Getting drive layout information
PartitionCount = 4
Partition 0: Number = 1
Type = 0x07
Boot = 1
Partition 1: Number = 2
Type = 0x07
Boot = 0
Partition 2: Number = 3
Type = 0x07
Boot = 0
Partition 3: Number = 0
Type = 0x00
Boot = 0
System partition = 2
Boot partition = 0
Partition type = 0x07
Getting drive number
Drive number = 0
Opening SYSTEM\MountedDevices
RegQueryInfoKey
RegEnumValue
Reading Boot Strap on volume \\?\Volume{b8153063-f7f2-11de-a928-806e6f6e6963}
Error (0x15) - The device is not ready.
Removing ISR_MONITOR from User Run key
Error (0x2) - The system cannot find the file specified.
Deleting ..\ISRMonitor.exe
ISRSetup completed with errors

ISRSetup -install -vss Workstation Version 4.0.1.263 started 04/17/2010 09:21:30
Getting OS version
PlatformId = 2 MajorVersion = 6 MinorVersion = 1
osVer = 601
Getting system volume
Opening \\.\C:
Getting partition number for volume C:
Partition number = 3
Getting drive layout information
PartitionCount = 4
Partition 0: Number = 1
Type = 0x07
Boot = 1
Partition 1: Number = 2
Type = 0x07
Boot = 0
Partition 2: Number = 3
Type = 0x07
Boot = 0
Partition 3: Number = 0
Type = 0x00
Boot = 0
System partition = 2
Boot partition = 0
Partition type = 0x07
Getting drive number
Drive number = 0
Opening SYSTEM\MountedDevices
RegQueryInfoKey
RegEnumValue
Removing virtualization from HKLM\SOFTWARE\Leapfrog Software, Inc.
CMD: C:\Windows\system32\reg.exe FLAGS "HKLM\SOFTWARE\Leapfrog Software, Inc." SET DONT_VIRTUALIZE RECURSE_FLAG DONT_SILENT_FAIL /s
The operation completed successfully.

Setting security on HKLM\SOFTWARE\Leapfrog Software, Inc.
SetSecurityInfo successful
Attributes of C:\$ISR set to Hidden and System
Getting options from old $ISRBIN
$ANCHOR already Unicode
Getting partition info of volume C
StartingOffset = 2049607680
PartitionLength = 880666624
HiddenSectors = 2049607680
PartitionNumber = 3
PartitionType = 7
BootIndicator = 0
Reading Boot Sector on volume C
Partition Type = NTFS
BytesPerSector: 512
SectorsPerCluster: 8
BytesPerCluster: 4096
MFT Record Size: 1024
MFT Data Allocation:
Run of 25856 clusters @ LCN 786432
Scanning for $ISR
Record = 59588
Scanning for "0":
Record = 72864
Scanning for $ISRBIN:
Record = 72882
Finding LCN of $ISRBIN:
Run of 6 clusters @ LCN 43696895
SectorNumber = 2399182840
Reading ISR.bin
ProgParamBlock
BootSectorLoc = 2048
PartitionStart = 2049607680
BytesPerSector = 512
SectorsPerTrack = 63
NumberOfHeads = 255
DriveNumber = 128
Options.Bitmap[0] = 4294967295
Updating $ISRBIN
Reading Boot Strap on volume \\?\Volume{b8153063-f7f2-11de-a928-806e6f6e6963}
Error (0x15) - The device is not ready.
There was an error installing FirstDefense-Rescue Workstation

Starting uninstall
FirstDefense-Rescue Service [Version 4.0.1.263]

OpenService failed - The specified service does not exist as an installed service. (0x424)
Getting OS version
PlatformId = 2 MajorVersion = 6 MinorVersion = 1
osVer = 601
Getting system volume
Opening \\.\C:
Getting partition number for volume C:
Partition number = 3
Getting drive layout information
PartitionCount = 4
Partition 0: Number = 1
Type = 0x07
Boot = 1
Partition 1: Number = 2
Type = 0x07
Boot = 0
Partition 2: Number = 3
Type = 0x07
Boot = 0
Partition 3: Number = 0
Type = 0x00
Boot = 0
System partition = 2
Boot partition = 0
Partition type = 0x07
Getting drive number
Drive number = 0
Opening SYSTEM\MountedDevices
RegQueryInfoKey
RegEnumValue
Reading Boot Strap on volume \\?\Volume{b8153063-f7f2-11de-a928-806e6f6e6963}
Error (0x15) - The device is not ready.
Removing ISR_MONITOR from User Run key
Error (0x2) - The system cannot find the file specified.
Deleting ..\ISRMonitor.exe
ISRSetup completed with errors

ISRSetup -install -vss Workstation Version 4.0.1.263 started 04/17/2010 09:23:39
Getting OS version
PlatformId = 2 MajorVersion = 6 MinorVersion = 1
osVer = 601
Getting system volume
Opening \\.\C:
Getting partition number for volume C:
Partition number = 3
Getting drive layout information
PartitionCount = 4
Partition 0: Number = 1
Type = 0x07
Boot = 1
Partition 1: Number = 2
Type = 0x07
Boot = 0
Partition 2: Number = 3
Type = 0x07
Boot = 0
Partition 3: Number = 0
Type = 0x00
Boot = 0
System partition = 2
Boot partition = 0
Partition type = 0x07
Getting drive number
Drive number = 0
Opening SYSTEM\MountedDevices
RegQueryInfoKey
RegEnumValue
Removing virtualization from HKLM\SOFTWARE\Leapfrog Software, Inc.
CMD: C:\Windows\system32\reg.exe FLAGS "HKLM\SOFTWARE\Leapfrog Software, Inc." SET DONT_VIRTUALIZE RECURSE_FLAG DONT_SILENT_FAIL /s
The operation completed successfully.

Setting security on HKLM\SOFTWARE\Leapfrog Software, Inc.
SetSecurityInfo successful
Attributes of C:\$ISR set to Hidden and System
Getting options from old $ISRBIN
$ANCHOR already Unicode
Getting partition info of volume C
StartingOffset = 2049607680
PartitionLength = 880666624
HiddenSectors = 2049607680
PartitionNumber = 3
PartitionType = 7
BootIndicator = 0
Reading Boot Sector on volume C
Partition Type = NTFS
BytesPerSector: 512
SectorsPerCluster: 8
BytesPerCluster: 4096
MFT Record Size: 1024
MFT Data Allocation:
Run of 25856 clusters @ LCN 786432
Scanning for $ISR
Record = 59588
Scanning for "0":
Record = 72864
Scanning for $ISRBIN:
Record = 72882
Finding LCN of $ISRBIN:
Run of 6 clusters @ LCN 43696895
SectorNumber = 2399182840
Reading ISR.bin
ProgParamBlock
BootSectorLoc = 2048
PartitionStart = 2049607680
BytesPerSector = 512
SectorsPerTrack = 63
NumberOfHeads = 255
DriveNumber = 128
Options.Bitmap[0] = 4294967295
Updating $ISRBIN
Reading Boot Strap on volume \\?\Volume{b8153063-f7f2-11de-a928-806e6f6e6963}
Error (0x15) - The device is not ready.
There was an error installing FirstDefense-Rescue Workstation

Starting uninstall
FirstDefense-Rescue Service [Version 4.0.1.263]

OpenService failed - The specified service does not exist as an installed service. (0x424)
Getting OS version
PlatformId = 2 MajorVersion = 6 MinorVersion = 1
osVer = 601
Getting system volume
Opening \\.\C:
Getting partition number for volume C:
Partition number = 3
Getting drive layout information
PartitionCount = 4
Partition 0: Number = 1
Type = 0x07
Boot = 1
Partition 1: Number = 2
Type = 0x07
Boot = 0
Partition 2: Number = 3
Type = 0x07
Boot = 0
Partition 3: Number = 0
Type = 0x00
Boot = 0
System partition = 2
Boot partition = 0
Partition type = 0x07
Getting drive number
Drive number = 0
Opening SYSTEM\MountedDevices
RegQueryInfoKey
RegEnumValue
Reading Boot Strap on volume \\?\Volume{b8153063-f7f2-11de-a928-806e6f6e6963}
Error (0x15) - The device is not ready.
Removing ISR_MONITOR from User Run key
Error (0x2) - The system cannot find the file specified.
Deleting ..\ISRMonitor.exe
ISRSetup completed with errors

ISRSetup -install -vss Workstation Version 4.0.1.263 started 04/17/2010 09:28:10
Getting OS version
PlatformId = 2 MajorVersion = 6 MinorVersion = 1
osVer = 601
Getting system volume
Opening \\.\C:
Getting partition number for volume C:
Partition number = 3
Getting drive layout information
PartitionCount = 4
Partition 0: Number = 1
Type = 0x07
Boot = 1
Partition 1: Number = 2
Type = 0x07
Boot = 0
Partition 2: Number = 3
Type = 0x07
Boot = 0
Partition 3: Number = 0
Type = 0x00
Boot = 0
System partition = 2
Boot partition = 0
Partition type = 0x07
Getting drive number
Drive number = 0
Opening SYSTEM\MountedDevices
RegQueryInfoKey
RegEnumValue
Removing virtualization from HKLM\SOFTWARE\Leapfrog Software, Inc.
CMD: C:\Windows\system32\reg.exe FLAGS "HKLM\SOFTWARE\Leapfrog Software, Inc." SET DONT_VIRTUALIZE RECURSE_FLAG DONT_SILENT_FAIL /s
The operation completed successfully.

Setting security on HKLM\SOFTWARE\Leapfrog Software, Inc.
SetSecurityInfo successful
Attributes of C:\$ISR set to Hidden and System
Getting options from old $ISRBIN
$ANCHOR already Unicode
Getting partition info of volume C
StartingOffset = 2049607680
PartitionLength = 880666624
HiddenSectors = 2049607680
PartitionNumber = 3
PartitionType = 7
BootIndicator = 0
Reading Boot Sector on volume C
Partition Type = NTFS
BytesPerSector: 512
SectorsPerCluster: 8
BytesPerCluster: 4096
MFT Record Size: 1024
MFT Data Allocation:
Run of 25856 clusters @ LCN 786432
Scanning for $ISR
Record = 59588
Scanning for "0":
Record = 72864
Scanning for $ISRBIN:
Record = 72882
Finding LCN of $ISRBIN:
Run of 6 clusters @ LCN 43696895
SectorNumber = 2399182840
Reading ISR.bin
ProgParamBlock
BootSectorLoc = 2048
PartitionStart = 2049607680
BytesPerSector = 512
SectorsPerTrack = 63
NumberOfHeads = 255
DriveNumber = 128
Options.Bitmap[0] = 4294967295
Updating $ISRBIN
Reading Boot Strap on volume \\?\Volume{b8153063-f7f2-11de-a928-806e6f6e6963}
Error (0x15) - The device is not ready.
There was an error installing FirstDefense-Rescue Workstation

Starting uninstall
FirstDefense-Rescue Service [Version 4.0.1.263]

OpenService failed - The specified service does not exist as an installed service. (0x424)
Getting OS version
PlatformId = 2 MajorVersion = 6 MinorVersion = 1
osVer = 601
Getting system volume
Opening \\.\C:
Getting partition number for volume C:
Partition number = 3
Getting drive layout information
PartitionCount = 4
Partition 0: Number = 1
Type = 0x07
Boot = 1
Partition 1: Number = 2
Type = 0x07
Boot = 0
Partition 2: Number = 3
Type = 0x07
Boot = 0
Partition 3: Number = 0
Type = 0x00
Boot = 0
System partition = 2
Boot partition = 0
Partition type = 0x07
Getting drive number
Drive number = 0
Opening SYSTEM\MountedDevices
RegQueryInfoKey
RegEnumValue
Reading Boot Strap on volume \\?\Volume{b8153063-f7f2-11de-a928-806e6f6e6963}
Error (0x15) - The device is not ready.
Removing ISR_MONITOR from User Run key
Error (0x2) - The system cannot find the file specified.
Deleting ..\ISRMonitor.exe
ISRSetup completed with errors

ISRSetup -install -vss Workstation Version 4.0.1.263 started 04/17/2010 10:01:33
Getting OS version
PlatformId = 2 MajorVersion = 6 MinorVersion = 1
osVer = 601
Getting system volume
Opening \\.\C:
Getting partition number for volume C:
Partition number = 3
Getting drive layout information
PartitionCount = 4
Partition 0: Number = 1
Type = 0x07
Boot = 1
Partition 1: Number = 2
Type = 0x07
Boot = 0
Partition 2: Number = 3
Type = 0x07
Boot = 0
Partition 3: Number = 0
Type = 0x00
Boot = 0
System partition = 2
Boot partition = 0
Partition type = 0x07
Getting drive number
Drive number = 0
Opening SYSTEM\MountedDevices
RegQueryInfoKey
RegEnumValue
Removing virtualization from HKLM\SOFTWARE\Leapfrog Software, Inc.
CMD: C:\Windows\system32\reg.exe FLAGS "HKLM\SOFTWARE\Leapfrog Software, Inc." SET DONT_VIRTUALIZE RECURSE_FLAG DONT_SILENT_FAIL /s
The operation completed successfully.

Setting security on HKLM\SOFTWARE\Leapfrog Software, Inc.
SetSecurityInfo successful
Attributes of C:\$ISR set to Hidden and System
Getting options from old $ISRBIN
$ANCHOR already Unicode
Getting partition info of volume C
StartingOffset = 2049607680
PartitionLength = 880666624
HiddenSectors = 2049607680
PartitionNumber = 3
PartitionType = 7
BootIndicator = 0
Reading Boot Sector on volume C
Partition Type = NTFS
BytesPerSector: 512
SectorsPerCluster: 8
BytesPerCluster: 4096
MFT Record Size: 1024
MFT Data Allocation:
Run of 25856 clusters @ LCN 786432
Scanning for $ISR
Record = 59588
Scanning for "0":
Record = 72864
Scanning for $ISRBIN:
Record = 72882
Finding LCN of $ISRBIN:
Run of 6 clusters @ LCN 43696895
SectorNumber = 2399182840
Reading ISR.bin
ProgParamBlock
BootSectorLoc = 2048
PartitionStart = 2049607680
BytesPerSector = 512
SectorsPerTrack = 63
NumberOfHeads = 255
DriveNumber = 128
Options.Bitmap[0] = 4294967295
Updating $ISRBIN
Reading Boot Strap on volume \\?\Volume{b8153063-f7f2-11de-a928-806e6f6e6963}
Error (0x15) - The device is not ready.
There was an error installing FirstDefense-Rescue Workstation

Starting uninstall
FirstDefense-Rescue Service [Version 4.0.1.263]

OpenService failed - The specified service does not exist as an installed service. (0x424)
Getting OS version
PlatformId = 2 MajorVersion = 6 MinorVersion = 1
osVer = 601
Getting system volume
Opening \\.\C:
Getting partition number for volume C:
Partition number = 3
Getting drive layout information
PartitionCount = 4
Partition 0: Number = 1
Type = 0x07
Boot = 1
Partition 1: Number = 2
Type = 0x07
Boot = 0
Partition 2: Number = 3
Type = 0x07
Boot = 0
Partition 3: Number = 0
Type = 0x00
Boot = 0
System partition = 2
Boot partition = 0
Partition type = 0x07
Getting drive number
Drive number = 0
Opening SYSTEM\MountedDevices
RegQueryInfoKey
RegEnumValue
Reading Boot Strap on volume \\?\Volume{b8153063-f7f2-11de-a928-806e6f6e6963}
Error (0x15) - The device is not ready.
Removing ISR_MONITOR from User Run key
Error (0x2) - The system cannot find the file specified.
Deleting ..\ISRMonitor.exe
ISRSetup completed with errors
__________________
Because you can never be too safe
  #2  
Old April 17th, 2010, 03:37 PM
Leapfrog Mitch's Avatar
Leapfrog Mitch Leapfrog Mitch is offline
Leapfrog Moderator
  
Join Date: Mar 2010
Location: Northern California
Posts: 6
Default Re: Cannot install FDR trial
Strange, but it thinks the boot volume is not mounted. Why I do not know.

Do this:

1. Open Disk Manager.
2. Assign a drive letter to the boot volume (System Reserved).
3. Open My Computer and double-click the System Reserved volume.
4. Close the System Reserved window.
5. Back in Disk Manager remove the drive letter.
6. Try the installation again.

-Mitch / Leapfrog Software
  #3  
Old April 17th, 2010, 05:43 PM
TouchuvGrey's Avatar
TouchuvGrey TouchuvGrey is offline
Frequent Poster
  
Join Date: Jul 2004
Location: South Mississippi USA ( ya'll )
Posts: 441
Default Re: Cannot install FDR trial
Hello Mitch:

YAYYYYYY!!!!! it ( almost ) worked. The install
went fine. After the install i was told that my trial version had expired.
i downloaded it no more than 8 hours
ago. Incidentally, i think assigning a
letter to the "unmounted" volume and
then removing it has resolved another
issue i had.
__________________
Because you can never be too safe
  #4  
Old April 17th, 2010, 05:59 PM
TouchuvGrey's Avatar
TouchuvGrey TouchuvGrey is offline
Frequent Poster
  
Join Date: Jul 2004
Location: South Mississippi USA ( ya'll )
Posts: 441
Default Re: Cannot install FDR trial
i tried it again, this time leaving a letter on
the unmounted volume, it worked. ( Damn,
i wish i understood computers better )
__________________
Because you can never be too safe
 

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