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#1
October 23rd, 2009, 08:22 PM
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Popup saying "NOD32 Kernel Service has encountered a problem and needs to close."
In the last few days I've suddenly been getting a popup that says "NOD32 Kernel Service has encountered a problem and needs to close." When I close the popup, nothing happens and NOD32 appears to keep running. Anyone know what this is all about? I have version 2.7, running under Windows XP SP·.
Ken |
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#2
October 27th, 2009, 06:38 PM
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Re: Popup saying "NOD32 Kernel Service has encountered a problem and needs to close."
Hello Kenr,
Can you please check to see if ekrn.exe is still running in your system processes under task manager? Thank you, Richard |
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#4
December 1st, 2009, 05:41 PM
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Re: Popup saying "NOD32 Kernel Service has encountered a problem and needs to close."
Thanks to Rmuffler and Marcos for your replies. Here are my responses:
1. There is no ekrn.exe process running according to Task Manager, but there are two other processes running called nod32krn.exe and nod32kui.exe. 2. When I first bought NOD32 some people were advising to stick to version 2.7, especially if you have ZoneAlarm Pro firewall (which I do). Perhaps it's now safe to use the latest NOD32 version. Any advice on that? Ken |
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#5
December 1st, 2009, 08:38 PM
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Re: Popup saying "NOD32 Kernel Service has encountered a problem and needs to close."
Hello Kenr,
Thank you for the message. I would try giving the upgrade to the latest build of ESET NOD32 Antivirus 4.0 a go. We are here if you have any questions. Thanks, Richard
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