Serial number don't work

[electrical1]

Purchase upgrade and full version from Acronis site
Serial numbers are not accecpted by installation program
Try Exchange Web site , serial numbers are valid
Support supplied temp serial. installed program. Reboot Acronis in trial mode
Purchase serials don't work, Supplied temp serial does not change trail version
Can not used program. Have been waiting 2 week for fix from Support

[Bruce Mahnke]

Have you checked the serial number carefully (all 64 characters plus hyphens). I copied and pasted the number and extra strange characters (4) were added for some unknown reason. Removing these four worked correctly.

[Acronis Support]

Hello electrical1 and Bruce Mahnke,

Thank you for choosing Acronis Disk Backup Software.

Please accept our apologies for the delay with the response.

First of all, please completely delete the current version of a program via Add or Remove Programs menu in Windows Control Panel, then install the software again entering your replaced serial number, most probably it will help.

Please do not try to enter a serial manually, just copy\paste it using ctrl+c and ctrl+v keys combination.

If the issue still persists, we recommend you to contact us via our Live Chat service and give us your serial number. We will do our best to investigate the problem and provide you with a solution.

Thank you.
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Alexander Nikolsky