A Mystery!No partition image can be backed up

[shams1]

Hi, verybody.
I'm new to Acrons True Image 11 and backup procedure. But, regretfully,my partitions or System state can't be backed up to the Secure Zone, located in my second internal disk. During the backup, everything appears to be fine. I even validate the backups and get an e-mail confirmation. But actually nothing is backed up. My Secure Zone is empty and I get a yellow color System State warning:
No backups have been created. Results: Have no backup.
I also add that in my primary disk, unchecked, I have a Dell proprieatory( about 60 MB) parition and my C: Drive partion, which I have checked them both, during the first attempt. Then I uncheked the Dell partition, and tried to back up my C:, but the result remained the same.
I further deleted the Secure Zone and made a new one and then tried to backup the image of my System sate, again to no avail.

I appreciate if someone could unvail this mystery and solve my proble.

[thecreator]

Hi shams1,

Did you make sure the Secure Zone was formatted?

Oh, by the way, I don't use a Secure Zone, I manually created a seperate partition, which I use for Drive / Partition images.

[shams1]

Hi,
Secure Zone is in my Local "D" disk, which is already fomated and operational.

[Ray Clare]

Forget the yellow system state warning. It won't change till you do an automatic scheduled backup. Just ignore it. It's a bug they know about.

[shams1]

Hi,
I get that warning , because nothing is backed up. Besides, I want the problem to be resolved and be able to backup in normal maner. But certainly not through the scheduling workout and etc.

[Acronis Support]

Hello all,

Thank you for choosing Acronis Disk Backup software

shams1, please create Acronis Report and Windows System Information as it is described in Acronis Help Post then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Michael Levchenko

[shams1]

Michael,
Thank you for your response. I have already done so. But had you already seen a product problem like mine?