BitDefender Feedback.

[rookieman]

My son is using it,The suite that is and when i checked it i had to fix a few things that was turned off.The icon in the tray should change color when an application isn't working.

[kinwolf]

Yes, as it is right now BDIS will never warn you that something is wrong unless you open the interface.

Just this morning, the virus shield service once again stalled for some reason and nothing was telling me it was so. At least in BD10 the icon was turning grey when the protection was off, and there was this little balloon too, but in 2008, nada.

Also, one HUGE thing to improve is the technical support. I reported a bug in BDIS2008 build 11.0.11 2 weeks ago, the answer I got after 5 days was that Bitdefender recommended to upgrade to BDIS 2008... I replied back that, like it was mentionned in the bug report, I WAS using 2008, no reply since then and the bug is still there. Another problem regarding my license was reported a month ago and never got answered, I had to use liveassistance last week to get any kind of help(at least that part worked)

I now have another repetitive bug with the update process freezing when it tries to apply the updates and I wonder if I should bother filling another bug report, seems like that inbox is never read.

I love the software but those little things become frustrating in the long run.

Kin

[jlo]

Originally Posted by cdr

Today, I had the experience of opening up BDIS2008 control panel and seeing that all the modules were disabled, saying "Critical Issue" or whatever it says!
And, the systray icon showed no hint of anything being wrong. The thing that concerns me is that for no reason I can determine, they became disabled. Will a BitDefender update ever cause all the modules to have to be "re-enabled" by the user?

I had exactly the same fault last evening. Unfortunatly my graphics card i think blew straight afterwards (Nothing Bitdefender related) so my computer is down and am waiting for my computer to be fixed so can't look in to the issue any more.

I would definatly put in a support request for this.

Cheers

Jlo

[jlo]

I have flagged this issue here as well http://forum.bitdefender.com/index.php?showtopic=2110

Cheers

Jlo

[Escalader]

Originally Posted by jlo

I have flagged this issue here as well http://forum.bitdefender.com/index.php?showtopic=2110

Cheers

Jlo

Same problem hit me on xp sp2. BD AV 2008 is this a Beta?

Critical issues id'ed when I hit fix all zip happened. I'm om 30 day trial!

On reboot of PC it was "fixed"

[kinwolf]

Originally Posted by Escalader

Same problem hit me on xp sp2. BD AV 2008 is this a Beta?

Critical issues id'ed when I hit fix all zip happened. I'm om 30 day trial!

On reboot of PC it was "fixed"

To fix the problem without restarting the PC, go in the services MMC and restart the Bitdefender Virus Shield service. It should fix things up.

This is exactly the bug I reported when I was told to upgrade to BD2008 as a solution

[Escalader]

Originally Posted by kinwolf

To fix the problem without restarting the PC, go in the services MMC and restart the Bitdefender Virus Shield service. It should fix things up.

This is exactly the bug I reported when I was told to upgrade to BD2008 as a solution

Hmm went into services and it is started and automatic!

[Page42]

Originally Posted by EsoxLucius

I'm a person that keeps in touch with you

BUMP.

[EsoxLucius]

Hello,

the bugs that you have reported were known or are now known because you have reported them.

Now you should have a little patience for fix to appear. I've got nothing else to give you right now. Sorry!

[Malcontent]

Originally Posted by EsoxLucius

Hello,

the bugs that you have reported were known or are now known because you have reported them.

Now you should have a little patience for fix to appear. I've got nothing else to give you right now. Sorry!

I think this has already been reported, but sometimes the Bitdefender update service freezes and becomes unresponsive. There's a message saying new updates were downloaded and are being applied but the update service freezes. The only way to fix it is to reboot the computer. This has happen several times.

Also, Bitdefender doesn't inform you that there is a problem with the update service. The Bitdefender update service was not working for over 12 hours on my computer. The only reason I knew about it was that I was looking through Bitdefenders advance menu and noticed the problem. I'm running Windows XP, on a dual core computer, 2gigs memory.

It would nice if there was an option (users could enable or disable) to have Bitdefender inform the user via task tray bubble, when Bitdefender has updated it's virus/malware definitions.

Also, how about when you mouse over the Bitdefender task tray icon, it displays the time/date of the last virus/malware update. In addition to the "Bitdefender 2008" title.

[C.S.J]

when i try to install BD IS 2008 again, im now recieving the register screen/sign in etc every single time i reboot.

the only good thing im glad of, is that i dont have to put in my serial again, as it already detects that, but the screen is still the register one, and instead says if i have a different one, to put it in.

this screen should not be coming up, and its a definate error that needs fixing.

[tec505]

I've freezing problems during inbound Outlook mail scanning, when Azureus is running. My machine hang, at 90% downloading email. So I've to hard shut-down and restart.

Mike

[kinwolf]

Originally Posted by Malcontent

I think this has already been reported, but sometimes the Bitdefender update service freezes and becomes unresponsive. There's a message saying new updates were downloaded and are being applied but the update service freezes. The only way to fix it is to reboot the computer. This has happen several times.

Also, Bitdefender doesn't inform you that there is a problem with the update service. The Bitdefender update service was not working for over 12 hours on my computer. The only reason I knew about it was that I was looking through Bitdefenders advance menu and noticed the problem. I'm running Windows XP, on a dual core computer, 2gigs memory.

Got this problem too(update freezing)
I reported that bug to BD at the beginning of last week, they asked me for some files, haven't heard from them since. Hopfeully they are able to reproduce.

BD 2008 is definitively lacking in ways of warning the user that something is wrong, and what is strange is that all those warning messages where in v10 but somehow got removed from 11

Kin

[Firecat]

Originally Posted by kinwolf

Got this problem too(update freezing)
I reported that bug to BD at the beginning of last week, they asked me for some files, haven't heard from them since. Hopfeully they are able to reproduce.

I had a similar problem....updater not freezing exactly but repeatedly downloading the same set of files. The support team showed me a method which kinda worked, but I had other issues with BitDefender which unfortunately are still not fixed.

[bellgamin]

Yet another issue...

Like many others with poor eyesight, I use 800X600 for my screen resolution.

At 800x600, BitDefender's Advanced Settings screen does not fit on my 21" monitor. Neither does BD's Scan Results screen. Thus, the buttons at the bottom of those screens are out of sight.

Oddly enough BD's main GUI fits the screen just fine at 800x600.

REQUEST that all BD screens be adjusted to fit the monitor, even at low resolutions (800x600).

[Zombini]

Originally Posted by EsoxLucius

Pfffffuuuu,

OK let's go from the top

@Zombini we just see the future

Actually its more of the copy-cat syndrome which unfortunately demonstrates a lack of innovation and original knowledge of what users really want. Why does BitDefender have to depend on Symantec's research ?

[Escalader]

Originally Posted by EsoxLucius

Hello guys,

After the launch of BitDefender v.2008 family we would like to know what are the things that bother you about our current product and all those other things that you would like to see in our products.

So we have prepared for you 3 questions:

1. State the issues that are currently bothering you in the v.2008 family. Feedback and a list of features that you would like to see in the future versions would be great.
Also we would like to know if some of you geeky users had any problems with BitDefender products installed on your less techy friends or family computers.

2. What types of problems have you had (if you had any) when in different chat instances (instant messengers, irc etc.)? Also did you heard of any problems from friends or family related to the this issue?

3. What is your main location for storing your pictures, movies (general media files, including audio files). Are you using your internal HDD, an external HDD or even an online back-up solution?

Thank you!

The following issue in v.2008 family bothers me.

I am testing the privacy feature in the trial version of BD AV 2008. I sent a simulated bank pin number to a trusted email address (my own) and the numeric code passed right through unmasked.

So I conclude that the feature doesn't work, I don't understand it's limitations or the trial version has removed this feature.

Please clarify what is happening with this.