TI Enterprise 9.1 - VsJITDebugger Error 4096

[maximx86]

For last couple of days I have been getting these 2 errors in my Event Viewer.

Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 12301
Date: 13/06/2007
Time: 23:44:17
User: N/A
Computer: MY SERVER
Description:
Volume Shadow Copy Service error: Writer Dhcp Jet Writer did not respond to a GatherWriterStatus call.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2d 20 43 6f 64 65 3a 20 - Code:
0008: 42 55 45 43 58 4d 4c 43 BUECXMLC
0010: 30 30 30 30 34 32 37 36 00004276
0018: 2d 20 43 61 6c 6c 3a 20 - Call:
0020: 42 55 45 43 58 4d 4c 43 BUECXMLC
0028: 30 30 30 30 34 31 37 30 00004170
0030: 2d 20 50 49 44 3a 20 20 - PID:
0038: 30 30 30 30 38 35 33 32 00008532
0040: 2d 20 54 49 44 3a 20 20 - TID:
0048: 30 30 30 30 39 36 36 38 00009668
0050: 2d 20 43 4d 44 3a 20 20 - CMD:
0058: 54 72 75 65 49 6d 61 67 TrueImag
0060: 65 53 65 72 76 69 63 65 eService
0068: 2e 65 78 65 20 2f 73 63 .exe /sc
0070: 72 69 70 74 3a 42 41 38 ript:BA8
0078: 41 31 42 45 38 2d 46 34 A1BE8-F4
0080: 31 42 2d 34 36 35 31 2d 1B-4651-
0088: 39 39 41 32 2d 38 33 35 99A2-835
0090: 46 41 33 39 45 30 39 44 FA39E09D
0098: 41 20 2f 75 75 69 64 3a A /uuid:
00a0: 42 41 38 41 31 42 45 38 BA8A1BE8
00a8: 2d 46 34 31 42 2d 34 36 -F41B-46
00b0: 35 31 2d 39 39 41 32 2d 51-99A2-
00b8: 38 33 35 46 41 33 39 45 835FA39E
00c0: 30 39 44 41 20 2f 6c 6f 09DA /lo
00c8: 67 3a 30 30 38 30 30 46 g:00800F
00d0: 37 42 2d 32 32 43 45 2d 7B-22CE-
00d8: 34 30 33 44 2d 41 45 42 403D-AEB
00e0: 45 2d 39 35 38 45 39 42 E-958E9B
00e8: 46 39 37 46 35 31 2e 74 F97F51.t
00f0: 69 62 2e 6c 6f 67 20 20 ib.log

and

Event Type: Error
Event Source: VsJITDebugger
Event Category: None
Event ID: 4096
Date: 13/06/2007
Time: 23:44:18
User: DOMAIN\Administrator
Computer: MY SERVER
Description:
An unhandled win32 exception occurred in TrueImageService.exe [8532]. Just-In-Time debugging this exception failed with the following error: Debugger could not be started because no user is logged on.

Check the documentation index for 'Just-in-time debugging, errors' for more information.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 02 00 5c 80 ..\€

Scheduled backups do not start. I can do it manually after trying 2 or 3 times, but I am not sure if the backups are not coruppted.

The Volume Shadow Copy Service is set for Manul startup type. Does it need to bet set to Automatic?

Listing writers in vssadmin I get this

Writer name: 'Dhcp Jet Writer'
Writer Id: {be9ac81e-3619-421f-920f-4c6fea9e93ad}
Writer Instance Id: {a34c678b-83da-42ae-bae4-199fba47123f}
State: [10] Failed
Last error: No error

Any ideas what might be the cause of this
I am on SBS2003, Exchange, IIS, DNS, DHCP, etc...
with Norton Antivirus Server 10

Thanks

Chris

[Acronis Support]

Hello maximx86,

Thank you for choosing Acronis Remote Server Backup Software.

Please make sure you use the latest build (3854) of Acronis True Image 9.1 Enterprise Server. To get access to updates you should first register your software.

If updating doesn't solve the problem, please make sure the options are set as explained in chapter 6.3.4. "Database support" of the respective User's Guide.

If the issue persists, please collect some information to let us investigate it thoroughly:

Please create Windows System Information as it is described in Acronis Help Post.

Please also collect the user.dmp and drwtsn32.log the way described in this previous post

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Marat Setdikov