TI9.1 build 3887 having issue with Dell c521

[mnmwalter]

When booting pc with "Bootable rescue media" on the Dell c521 I get to the selection screen for Acronis (full, safe or windows) and when ever I select full the screen go's blank...no video. If I select safe I do get video but of course no network drives. It seem's there's a video driver issue....video card: Nvidia Geforce 6150 LE Intergrated graphics. I can attach an external drive as a work around in safe mode but was wondering is there is a better solution so I can use full mode and have access to pull backup from network.

Thanks

[Acronis Support]

Hello mnmwalter,

Thank you for choosing Acronis Remote Workstation Disk Backup Software.

We are sorry for the delayed response.

Please make sure you have recreated Acronis Bootable Rescue Media after installing the latest build.
Please also try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

If the issue persists, please collect some information to let us investigate it thoroughly:

Please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

If you're not able to create Linux system information (sysinfo.txt) then please do the following:

- Boot your computer from Acronis Bootable Rescue Media and press F11 key when the selection screen advising you to select either "Full", "Safe" or "Boot into Windows" option appears.
- After you get the "Linux kernel command line" prompt, remove the word "quiet", click on the OK button and choose "Full Version".

When the screen stops scrolling please write down the output information you receive (last 5-10 lines), or use a digital camera to make shots of the output screen. You can use Shift+PgUp and Shift+PgDn keys to scroll the screen manually.

If you are still unable to receive any output, please create Windows System Information as it is described in Acronis Help Post.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Marat Setdikov