Hello everyone,
Thank you for choosing
Acronis Disk Backup Software.
Please do the following in order to uninstall Acronis True Image 9.x Enterprise Server/Server for Windows/Home manually:
1.) Remove
Acronis Secure Zone (if not installed, proceed to the next step):
- Removing automatically: Start Acronis True Image, start the Manage Acronis Secure Zone wizard and select Remove Acronis Secure Zone;
- Removing manually:
a.) If Acronis Startup Recovery Manager is activated then fix/restore your hard drive's MBR either by booting the computer from Windows installation CD and issuing the 'fixmbr' command in Recovery Console or using one of the methods described in
Acronis Help Post.
b.) Delete the Acronis Secure Zone partition (by means of Windows Disk Management, for example);
2.) Remove
Windows Installer configuration:
- Download
Windows Installer Cleanup Utility, install it and run it;
- Select Acronis True Image in the list of the applications available for cleaning up (if listed) and hit Remove;
3.) Remove
Acronis True Image Backup Archive Explorer:
Windows 98/ME:
- Run Device Manager (Start -> Settings -> Control Panel -> Administrative Tools -> Computer Management -> Device Manager) and delete Acronis True Image Backup Archive Explorer;
- Run regedit and delete the following registry keys:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\AcronisTimounterMonitor
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Class\AcronisDevices
- Delete \windows\system\iosubsys\timntr.pdr
Windows NT 4.0:
- Go to Start -> Run -> issue 'regedit' command -> delete the following registry keys:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\AcronisTimounterMonitor
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\timounter
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tifsfilter
Windows 2000/XP/2003:
- Run Device Manager (see above) and delete Acronis True Image Backup Archive Explorer;
- Run regedit and delete the following registry keys:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\AcronisTimounterMonitor
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\timounter
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tifsfilter
- Delete timounter value from:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters
4.) Remove
Acronis SnapAPI drivers:
- Removing automatically: Download the
standalone SnapAPI installer, run it and select Uninstall Acronis Drivers (unpack the downloaded ZIP archive and execute the MSI file).
- Removing manually:
Windows 98/ME:
- Run regedit and delete HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\snaphlp
- Delete the following files:
WINDOWS\system\iosubsys\snapman.vxd
WINDOWS\system\snaphlp.vxd
WINDOWS\system\SnapAPI.dll
Windows NT 4.0: Delete snapman key from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
Windows 2000/XP/2003:
- Delete snapman value (only snapman value, do not touch other items) from:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} -> UpperFilters
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters
- Delete snapman key from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
Note: If you use Windows NT operating system (Windows NT 4.0 and higher), please never delete the binary files of the drivers (SnapAPI.dll and alike). This may corrupt the Last Known Good Configuration.
5.) Unregister
Acronis Scheduler service: Download
Acronis Scheduler Manager, run it (double-click on it) and execute the below commands:
service stop
service uninstall
exit
6.) Open Windows Task Manager and stop the
TrueImageMonitor.exe process;
7.) Go to Start -> Run -> issue the 'regedit' command -> delete the following registry keys:
HKEY_LOCAL_MACHINE\SOFTWARE\Acronis
HKEY_CURRENT_USER\Software\Acronis
HKEY_CLASSES_ROOT\.tib
HKEY_CLASSES_ROOT\.tis
HKEY_CLASSES_ROOT\tibfile
HKEY_CLASSES_ROOT\tisfile
8.) Delete
TrueImageMonitor.exe value from: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
9.) Delete \Program Files\Acronis folder
10.) Delete \Program Files\Common Files\Acronis folder
11.) Delete \Documents and Settings\All Users\Application Data\Acronis folder
12.) Delete \WINDOWS\system32\autoprnt.exe if it exists;
13.) Delete shortcuts from Desktop and Start menu;
14.) Reboot the computer.
Thank you.
--
Alexey Popov