Hello janboX and everyone interested,
Please disregard
Kirill's last reply.
The point is that the issue with Acronis True Image (builds 3625 and higher) not launching under Windows 98/ME is already known and will be fixed in the next build of a particular product. Please accept our apologies for the current inconvenience.
If you want to temporarily obtain an older build of the respective Acronis True Image version which works fine under Windows 98/ME then please feel free to
contact Acronis Support Team on this matter. Provide a brief description of the issue in your request along with the information about your purchase of Acronis software (order number, e-mail, where did you purchase our product, copy of invoice, scan copy of receipt, your order confirmation letter, etc.) and the link to this thread. One of our support engineers will certainly help you.
janboX, as for the problem with installing the software on Windows ME, we recommend that you wait for the next build to be released and then try to install the software once more. If the problem persists then please do the following:
- Launch the product installation file;
- Right-click on the "Install Acronis True Image" button and select "Extract";
- Select the path for extracting the component and click "Save";
- Go to the Run prompt (Start -> Run) and issue the following command:
msiexec /i msi-name /l*v log-name
Where msi-name is the name of the file you extracted in steps 2-3 and log-name is the path and the name to the log file you want to save the output to;
- Reproduce the problem and collect the log file created during the installation.
Please also create Acronis Report and Windows System Information as it is described in
Acronis Help Post.
Then please
submit a request for technical support. Provide the files and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.
Thank you.
--
Alexey Popov