[Acronis Support]

Hello dcol,

Could you please let us know how much time it takes to restore an image located on any local hard drive (any internal or external hard drive connected to your Dell Latitude 610 locally)?

Please also do the following in order to save Linux system information (sysinfo.txt) to the USB flash drive (if any). Flash disk needs to be formatted to one of the following file systems: ext2, ext3 or FAT32.

Please boot from the Acronis True Image rescue disc and press F11 key after the "Starting Acronis Loader..." message appears and you get to the selection screen advising you to select either "Full", "Safe" or "Boot into Windows" option appears. After you get the "Linux Kernel Settings" prompt, please remove the word "quiet", click on the "OK" button and select the Full version menu item to boot. Wait for # prompt to appear.

Please insert a Flash disk to a USB port and issue the following commands:

# cat /proc/partitions

This will give you the list of partitions/drives available in your system.

For example:

8 0 127744 scsi/host0/bus0/target0/lun0/disc
8 1 127744 scsi/host0/bus0/target0/lun0/part1
3 0 80417183 ide/host0/bus0/target0/lun0/disc
3 1 10241406 ide/host0/bus0/target0/lun0/part1
3 2 20482875 ide/host0/bus0/target0/lun0/part2
3 3 1020127 ide/host0/bus0/target0/lun0/part3

Flash drive is visible as 'scsi'. If there are some scsi devices in your system you may find your flash by partition/drive size. If the flash is partitioned it will bring the list of partitions as well.

Then you need to create a mount point for your flash and mount it.

# mkdir /mnt/tmp
# mount -t auto /devfs/scsi/host0/bus0/target0/lun0/part1 /mnt/tmp

There can be some warning messages but it is safe to ignore them. If mount fails you may try to use 'vfat' (if the flash is formatted to FAT file system) or 'ext3fs' or 'ext2fs' (if its formatted to ext3 or ext2) parameter instead of 'auto'.

Make a directory on your flash drive to save files to it:

# mkdir /mnt/tmp/sysinfo

Check whether the drive is mounted correctly for writing access:

#ls /mnt/tmp

This will give a list of files/folders located on the drive.

Save 'sysinfo' and unmount the flash drive:

# sysinfo > /mnt/tmp/sysinfo/sysinfo.txt
# umount /mnt/tmp

Boot into Windows and collect the created sysinfo.txt file from the flash drive.

Please send us all the collected information in the way I have described in my previous post. We will certainly investigate the problem and try to provide you with the solution.

P.S. If you are not able to create Linux system information (sysinfo.txt) for some reason then please contact us by submitting a request for technical support anyway.

Thank you.
--
Alexey Popov