Hitman Pro Support and Discussion Thread

I have a problem with the latest version 3.7.
My laptop running windows 8 x64 freezes when the scan is at 99%.
Didn't have that problem with version 3.6.

 

I can confirm the Freeze Problem at 99 Percent with 3.7 and Windows 8 x64. The same happend to me with a Beta of 3.6

 

Thank you very much

 

I have 2 pc win8pro 64bit and no issue for me.
Could be other security software?
I have Roboscan Internet Security only in my 2 systems and no problems with HP
The only problem is in EWS scan: HP detect too many FP, more than 30 entryes as Svchost or Lsass,exe as sospicious; ok EWS can detect FP but some of this files are part of windows core. I think HP needs time to reach a good % of win8 users and so not detect this kind of files

 

This the second time this type of detection has occurred with the beta. Since I beta test Process Lasso, I assume it is just a FP, so I chose to ignore.

I then deleted the item.

 

I dont know if this happens because of my other Security Programs (Nis 2013, Mbam) or my UEFI/GPT Mobo/SD combo. All i can say that with the stable 3.6 all works well except for a beta version of 3.6 which did act the same sometime ago and freezes the complete PC and i hat to trigger the reset button to reboot

 

For me the same with KIS 2013 and a SSD. Version 3.6 works, version 3.7 locks my laptop and the only solution is to keep pressing the power button until the laptop is powered down.

 

I had this too yesterday. The computer was completely frozen and didn't respond to anything.

 

So 3 reports of frozen PC. This is why we wait for auto update. On most PCs 3.7 runs fine, on a small fraction there is this weird issue.

What OS are you running? So far it seems isolated to Windows 8 machines. But I'm not confident.

If anyone else whitnesses the freeze, then let us know here in this thread or via email support@hitmanpro.com. Thanks!

 

3.7 is running great for me (8 Pro X64)

 

Hi Eric,

Do you need any more information?

 

Hi Erik and Mark,

Excellent product! I have a suggestion: If you want kickstart to be user-friendly, make the kick icon bigger or put a label beside it.

 

i am also having the freeze. i am running win 7 32. the scan froze at 99% on mouse.drv or something in system32. My system eventually became unresponsive and i had to do a hard reboot.

 

Another snapshot...same thing as reported in #4885 above.

 

@Tarnak

I just wonder why you use 178 beta?

 

A suspicious file. Its digitallty signed by the publishing company. But the signature does not match the binary (the binary was altered buy someone and no longer matches the original that was distributed by the publisher). Therefore its listed as suspicious. So not an FP.

 

Why not?

 

OK...I am not worried. I just don't understand why the signature doesn't match because I get the downloads direct from the vendor.

 

If you right click the file and open the Properties then you should see the Digital Signature tab. There it will show that the signature does not match.

 

Hi Erik,

I had a bit of issue with the kick start. I thought to try it - just to see how it works even though I don't have any ransomware on my machine. I loaded up Hitmanpro and installed it fine on my USB stick.

I then tried to boot from it and neither time did it work properly. What happened is it loaded up and offered me a choice that I think looked something like this - I cannot remember the wording:

1. Load from MBR

2. Load without using MBR (If first option does not work)


Each time it loaded up my Windows saying hardware change has happened. If you have recently changed your hardware.....

Now, admittedly I have an unusually complicated system. Ubuntu (GRUB boot loader) then it boots the Windows operating systems - one of two Win 8 and Win 7. I assume that for people who are dual booting with a Linux system then your Kickstart program will not work.

Any clarification would be most welcome. If you need any more information about this, I am more than happy to provide it.

Also I note that on my next scan with hitman pro I saw this come up:




I assume this is normal? However, it does seem an unusual tactic to create a rescue USB stick, and then straight afterwards you get an alert that the BCD startup entry has changed and you need to activate the license to remove it.

 

Hi

Can you whitelisted the File please

Scan with virscan.org

Dateiname : KiesPDLR.exe
Größe : 843704 byte
Typ : PE32 executable for MS Windows (GUI) Intel 80386 32-bit
MD5 : a7be74971ffd1d6f791361c292a82588
SHA1 : 45f82503057a0bd4dc2c45cfc3bac1f77d8686ba

Thank you very much

 

I'm using Windows 7 ultimate 32-bit edition.

 

HitmanPro 3.7 Build 180 BETA

The past few days we've been very busy fixing the various problems introduced in the initial release of 3.7.
So this beta release is mostly fixing these problems:

Changelog

• FIXED: On some systems a scan froze the computer.
• FIXED: On some systems a scan never finished while classifying kept hovering around 99%.
• FIXED: Creating Kickstart USB flash drive under XP failed most of the time causing unusable Kickstart USB flash drive. This problem did not occur under Windows 7 or 8.
• FIXED: Windows showed a weird error dialog on Kickstart dialog on systems with floppy drive.
• FIXED: Shell Integration was not working.
• FIXED: Scheduler was not working.
• IMPROVED: Removal of rootkit Necurs under 64-bit Windows.
  See also: http://blogs.technet.com/b/mmpc/archive/2012/12/06/unexpected-reboot-necurs.aspx
• IMPROVED: Messaging to the user while creating Kickstart USB flash drive. Now showing an error dialog when creation of the Kickstart USB flash drive has failed.
• IMPROVED: Various minor improvements.

32-bit http://dl.surfright.nl/HitmanProBeta.exe
64-bit http://dl.surfright.nl/HitmanProBeta_x64.exe

Please let me know how this version runs on your system. People that have been experiencing the freeze of the system or the lingering scan should see that this has been fixed. Thanks!

 

Just ran a scan with the new beta...OK

Code:

HitmanPro 3.7.0.180
www.hitmanpro.com

   Computer name . . . . : XXXYYY
   Windows . . . . . . . : 5.1.3.2600.X86/4
   User name . . . . . . : <MY NAME>
   License . . . . . . . : Paid (1088 days left)

   Scan date . . . . . . : 2012-12-08 06:51:18
   Scan mode . . . . . . : Normal
   Scan duration . . . . : 11m 54s
   Disk access mode  . . : Direct disk access (SRB)
   Cloud . . . . . . . . : Internet
   Reboot  . . . . . . . : No

   Threats . . . . . . . : 0
   Traces  . . . . . . . : 1

   Objects scanned . . . : 2,003,869
   Files scanned . . . . : 44,376
   Remnants scanned  . . : 1,415,710 files / 543,783 keys

Suspicious files ____________________________________________________________

   C:\System Volume Information\_restore{EAF808E9-A451-4F6F-ACB7-2EE5AF7CB4E6}\RP228\A0298852.exe
      Size . . . . . . . : 161,112 bytes
      Age  . . . . . . . : 2.6 days (2012-12-05 16:21:23)
      Entropy  . . . . . : 5.8
      SHA-256  . . . . . : 504DD7DD32F350EDFA6C36277F1A77F04AD64E3DFB72F2058210B59E05EFE6D5
      Product  . . . . . : CPUEater Application
      Publisher  . . . . : Bitsum Technologies
      Description  . . . : CPUEater Application
      Version  . . . . . : 6.0.0.91
      Copyright  . . . . : Copyright (C) 2010-2012 Bitsum Technologies
      RSA Key Size . . . : 2048
      Authenticode . . . : Invalid
      Fuzzy  . . . . . . : 22.0
         Program is altered or corrupted since it was code signed by its author. This is typical for malware and pirated software.
         Time indicates that the file appeared recently on this computer.

 

Hi Erik,

I added Kickstart to my ransomware removal guide: http://www.selectrealsecurity.com/remove-ransomware/

Keep up the great work!