ESS 4.2.35 prevents computer going into power safe state

I am also having this issue. It has been present in all builds of ESS 4.2. I think I may have narrowed it down though. I have four systems running ESS 4.2. The sleep mode lockup only seems to effect the systems that have a Gigabit network connection to my LAN. The 100Mbps desktop and wireless notebook can go to sleep just fine. I hope this helps.

 

I have been having an issue with our laptops which don't hibernate or sleep... and we use ESET SS v4.2.58 and they also do have gigabit ethernet cards in them... maybe this is the cause!... i will test by removing ESET and come back...

 

I have just tried the new 4.2.64.12 version with no luck... this sleep/hibernate issue still persists!...

 

Instaled last version and now everything is ok!

Thanks ESET for the fix!

 

Did you remove then install or just upgrade?...

 

I've removed with Eset uninstall tool (http://kb.eset.com/esetkb/index?page=content&id=SOLN2289) and than install the last build!

Regards

 

Cheers camor i will give it a blast! many thanks as i just upgraded!

 

I have just used the uninstaller tool and folled the instructions and i have just done 8 sleeps/hibernates without a crash/hang... this was without my network policy but i did test it when i uninstall/reinstalled the product and it didn't work... so maybe the key is to use the uninstaller tool and remove the directories...... Let you know how i get on!

 

ESET Smart Security 4.2.64 has been released. You can download the new build from the download page.

Changelog:
Enhancement: Support for Thunderbird 3.1
Enhancement: Added ribbon support for Outlook 2010
Fix: Computer hangs when going to sleep/hibernate on Windows 7 (usually in combination with Dropbox)
Fix: Sysrescue Wizard cannot detect the Czech version of Windows Automated Installation Kit
Fix: enhanced support of scanning of virtual drives used by Office 2010
Fix: Thunderbird may crash on IMAP account with turned off message read scan
Fix: Opening Office documents from Novell shared folder is not possible
Fix: Thunderbird may crash on IMAP account with scanning of read messages turned off

 

Wow, will try it out soon. really hope, that this is the problem, in my case


Cheers

 

Yep, the problem is gone Seems that Dropbox was the issue.
Funny thing is, that the problem wasn't there, with NOD32 installed.
Anyways, I'm glad that the problem is history now


Cheers

 

So, it is a dropbox issue or does this mean that both ESET and dropbox both work together successfully?

 

In my case, they work together successfully


Cheers

 

Good day,

I am very glad that this has been resolved although it has taken quite some time. In some cases that is to be understood and I will not be the judge of that without perview to all the relevant information.

I am about to finish my preliminary research on the ESS product and the support it receives from Eset before purchasing ESS. The solution to this issue comes just in time before I would have dismissed the product due to time constraints.

This is good news indeed.

Best regards,
Páll.

 

Hallo

problem has gone with new version though I haven't installed dropbox.

So the issue isn't only caused by dropbox or VPN.

Many thanks for solving the issue.

 

Old thread, but wanted to add that Mrs reports the netbook is hibernating without a problem on the latest build, and yes she does have dropbox installed on it.

Weird that, that combination caused that issue.