Hello, Just to note, not all USB devices have serial numbers, so if you are planning rules around the serial number, please be sure the device...
Hello, Preliminary testing with EFSW and Server 2012 has not revealed any major issues at this time, however it is not officially listed as...
Hello, To rectify a licenses deficiency, have a look at this page. Hope that helps. Thanks,
Hello sys_smp, We recommend EFSW (ESET File Security for Windows Server) because it is optimized for a server OS and has automatic exclusions...
Hello, As a general rule of thumb, if you are experiencing performance issues with a third party software, you should exclude the folder paths...
Hello, If you open configuration editor in RA and expand Windows desktop v5 > Realtime file system protection > Scanner > Options, the option...
Hello, When you pushed version 5 to the workstations, did you use the "Upgrade Windows Client" option or did you use "Windows Push...
Hello, I assume that you sent the scan task from Remote Administrator and the client cancelled the scan by opening the GUI > Clicked computer...
Hello, The first action you want to verify is that you are installing the recommended product: ESET File Security for Windows Server. If you...
Hello, When you uninstall the product from the server, what method is being used? We recommend using the built in uninstaller, located in the...
Hello, Is this Windows 2000 desktop or server edition? Either way, you should probably disable the scanning of network drives, as well as...
Hello, You mentioned that your modem is handling the DHCP functionality, but is it a possibility that you also have another device (perhaps a...
Hello Pablo, Thanks for your input. To best accomplish your goal, you will want to set up a dual update profile for the notebooks. This will...
Hello, Thank you for your inquiry. If you open the GUI for version 5, click the green check mark in the top right corner, then click About....
Hello Greg, That is indeed an unusual behavior. Are you sure the machine is free of malware? When did this problem start? Please do the...
Hello, As long as you don't power on the old machine (which it sounds like isn't possible due to the hardware failure), you should be able to...
Hello, To obtain additional logging of what the firewall is blocking, please follow this article. Also, please clarify what the operating...
Hello, If you have files that you do not believe are malicious, you can submit them to our lab for analysis. Or, you can open a case with...
Hello, If you have a virus or false positive sample from a detection within ESET, please follow this KB article so we can analyze and update...
Hello, You shouldn't have to uninstall the previous version. Have you tried clearing out your temporary internet files in your browser? Is the...
Hello, Just to clarify, your scheduler tasks show no task type, launch time, or last run entries? What operating system do you have? I see you...
Hello, The way you specify the syslog server is this: 1. Open the ERAC, then click Tools > Server options. 2. Click the advanced tab, then...
Hello, Please see our short, easy to follow Basic Setup Guide on how to deploy to your network. This should help you with the push...
Hello, A word of advice: never use the control panel to repair or remove the ESET installation. This will result in a broken installation of it...
Hello, The automatic startup file check is an inclusive system and does not reference the exclusions list. It appears to me that the...
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