Webroot SecureAnywhere Discussion & Update Thread

zfactor,
Web shield — Blocks known threats encountered on the Internet and displays a warning. The Web shield maintains information on more than 200 million URLs and IP addresses to comprise the most accurate and comprehensive data available for classifying content and detecting malicious sites.
http://live.webrootanywhere.com/content/592/PC-Shields-Overview
Web shield is not an extension. It's part of WSA

 

right but now there is no filtering extension on this system. also i do not get the full page red alert type response i normally see now

 

HA HA...Logged in to my Webroot Console today, and see four more phantom machines there!

 

That's the old Web Filter from 2012 above and a Dark Green one came out when the UI became green so again that's the old Web Filter so in this case I would try a clean reinstall or Submit a Support Ticket to see why your not getting the new Web Filter very odd.

Thanks,

Daniel

 

reinstalled 3 times same result. was a brand new lic key also.

 

Contact support to see what's going on and let us know!

Thanks,

Daniel

 

the webroot filtering extension finally is working but says the ratings are down and they are working on it. anyone else have this message? all circles are greyed out

 

Firefox and Chrome okay for BrightCloud scores.
IE11 crashes with Filtering Extension enabled.

 

Another one now displays.
Current score:
Phantom machines: 7.
My machines: 3.

 

Can't remember what we talked about previously, but I wonder if someone is pirating your license?

 

Webroot IoT Security Toolkit (WST)
http://www.webroot-iot.com/

Webroot launches IoT toolkit to protect connected home devices
http://www.zdnet.com/article/webroot-launches-iot-toolkit-to-protect-connected-home-devices/

 

Contact Support again and I will contact them as well with the link to this post.

Thanks,

Daniel

 

No worries.
Spent weeks back & forth awaiting response last time, with their final reply “Those machines are deactivated now”.
Well, I had long ago disabled them myself...

Cheers

 

Is there a way to exclude folders or files from scans? I don't seem to find it anywhere.

dja2k

 

Not at present, but in the pipeline: https://community.webroot.com/t5/Id...-specific-files-folders-from-scans/idi-p/3300

 

There is, but only on the business version:
https://community.webroot.com/t5/Webroot-Education/Creating-Whitelist-Overrides/ta-p/214422
Otherwise you can do overrides on a per file bases as needed, or contact our support to get them whitelisted globally.

 

Has anyone noticed that after WSA removes a threat, UAC pop-ups are no longer on secure desktop? Happening quite consistently here(Win7 with UAC on max.)

 

Just auto-updated to v9.0.3.34 beta

 

http://www5.nohold.net/Webroot/ukp.aspx?pid=10&app=vw&vw=1&login=1&json=1&solutionid=1085&
http://www.webroot.com/us/en/support/support-consumer-release-notes

 

thank you D

 

You're most welcome G!

 

I do have a question about products/licenses..Thinking about adding time to my subscription but not sure if I have the same product.

 

Hi @sportsfan7700 If you click on the gearcog beside My Account on the UI, you will see which version you've got. Regardless, if you contact Support they'll be happy to advise you about adding additional time, merging licenses etc.
Submit a Support Ticket
or, http://www.webroot.com/us/en/company/contact-us
Purchases & Renewals
1-866-612-4268
Mon-Fri 7:00 AM to 6:30 PM (MST)

Sat-Sun 7:00 AM to 6:00 PM (MST)

 

Is this beta..? v9.0.2.21 reports up to date.