360 Total Security - English

i installed tse 6.6.1.1200 in a windows xp sp3 netbook and scan cant complete it says in every restart lsp repair and also sand box dont do anything, so i unistalled it.

 

NOTE TO MODERATOR: This was a proxy communication, Qihoo knows I am transfering messages back and forth, DO NOT delete this, as I need return information.


Here's a reply I've received:

Spoiler: Qihoo reply

Dear Dragan,

Thank you for your support to 360 Total Security.

So glad to hear you again.

About the feedbacks from Wilders Security, here are the answers:

1. Did his problem still exist? Could you please provide the malware sample to us for further analysis?

2. About the second bug, we are analyzing, and we will notice you when fixed.

3. Sorry, Dragan, we can't see the third user's feedback,or maybe the screenshot.

So again, thank you and please feel free to contact us anytime you have any question or suggestion about our product.


Kind regards,

Emily

Qihoo 360 Support Team

Email: support@360safe.com

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http://download.cnet.com/360-Total-Security/3000-2239_4-76145154.html


From: Dragan Jovanov [djgakungak@live.com]
Sent: Monday, May 18, 2015 12:39
To: support
Subject: RE: Various bug reports.....

OS Version from user richo is: Windows 8.1

Dragan GakunGak Jovanov
Forever Business Owner
foreverbiznis.flp.com
budifit.flp.com


From: djgakungak@live.com
To: support@360safe.com
Subject: Various bug reports.....
Date: Sun, 17 May 2015 21:12:15 +0100

Bringing more gifts from Wilders Security, enjoy....
GakunGakRegistered Member
New
chrigu said: ↑
Hi I have TSE Version : 6.0.0.2016 on Win8.1 X64 ...
Whenever the PC wakes up from sleep mode , the real-time protection is no longer available . If I have a malware sample on the desktop or otherwise in a folder unpack it does not recognize TSEs .
Only the on-demand scan , he finds it . but when the PC is booted it recognizes it move or unpack immediately on . sorry for my english translated , am from Switzerland .
I will report this asap and report back any reply.

richo said: ↑
False positives are still a significant problem. I think any security program needs to recognise legitimate Microsoft software as safe. Multiple warnings regarding Microsoft Malicious Software Removal Tool. Wearing a bit thin.
This should not happen.
Please be kind to provide OS version.

ufakai75 said: ↑
Too many FP's.
Understood, I will report this as well.

NOTE TO ALL: If I don't report back, it means there is nothing to report. Any reply I receive I will deliver here asap.

I will report this later in the day, thanks!

 

Please advise, thanks

Spoiler

Dear Dragan,

Thanks for your help.

Currently, the latest version of 360 Total Security is 6.6.1.1024. And the latest version of 360 Total Security Essential is 6.0.0.2016. So we don't know what the user used tse 6.6.1.1200. We can let the user to download the latest version of 360 Total Security Essential from the below link: http://free.360totalsecurity.com/totalsecurity/360TSE_Setup_6.0.0.2016.exe



Kind regards,

Emily

Qihoo 360 Support Team

Email: support@360safe.com

 

now it works ok except that scan crash at 10% every time.
Also after hybernation the live protection dont work.
Serius bug.

 

Please advise exact version of Total Security or Total Security Essentials you use.

 

I 've already written that :Also after hybernation the live protection dont work.
This with TSE 6.0.0.2016 on Win8.1 X64...
I have this already reported via support . the only thing she's thought : I want to start a TeamViewer session . Is me but too stupid .

And there would be this : Download Scan still seems to be with the TSE 360 to not work with Chrome.
Unless you disable the malware and Pishing Settings in Chrome.
Then the downloads appear in the log.

 

OK, I will report TSE having problems with hibernation and download scan, and to check for XP, 7 and 8.1, and all major browsers.

 

Why does my Q360TSE Bitdefender updates still stuck on 2015-05-10? The Avira's updates is uptodate. But the bitdefender is behind by more than a week? What should I do?

OS : Windows 7 HP SP1 32-bit

 

With the latest version of Firefox I have a problem with lack of detection of malicious and phishing websites (the same sites are blocked using Chrome). No problem with download scan instead. I guess they should improve their web extension.

 

Would you be so kind to click on version number in main GUI, wait for it to finish update and verify via B icon the date is current or old?

 

Or rather, hook into anything browser related and monitor all traffic, not relying on extensions....
But this is the time for bug fixing and speed optimizations, until major version comes out....

 

That's what I did. I repeat 4x. 2nd time, restart, tried again, the B icon still showing 2015-05-10. Anyway, I download the manual updates and see how it goes. Whether it will update today or not, that I do not know.

 

Yes, definitely they should not rely on an extension. It causes too many issues because of the several different browsers out there.

 

Do let me know first thing in the Monday.

I agree and will forward the request about it Monday soonest possible.

 

Well manual update solved the problem. Now it is updating itself. Wonder what went wrong.

 

Noted. If the problem returns, let me know asap

 

For the past 2 days or so I keep getting a network failure when I try to open the themes? ( No matter how often I try? )

http://i176.photobucket.com/albums/w172/Illius_photos/Diversen/Schermopname%2017_zps60ytl5zb.png

 

Reported for connection issue. Thing is, it's the weekend, so...... I wouldn't hold my breath until Monday

 

LoL thanks.

 

I know, right!
I'll let you know any reply I get

 

Here's the reply

Spoiler

Dear,

Could you please ask the default browser he used and if he set any proxy in the browser?Please access the link:http://www.360totalsecurity.com/skin/by IE to check it is available or not?If there is still any problem,let us know.


Kind regards,

Robin

Qihoo 360 Support Team

Email: support@360safe.com

 

I have firefox as a default browser and I get a 404 not found using that link.

 

My main browser is Slimjet and it is set to "Direct connection". ( I have a Cable modem. ) I even tried "Auto detect" and "Use system proxy" in SlimJet, the results are always the same when I try to load that page in the spoiler?

* In SlimJet I get this result ...

http://i176.photobucket.com/albums/w172/Illius_photos/Diversen/Schermopname 29_zpsm9ytebws.png

* Cyberfox ( My backup browser ) reports "Server not found".

* Internet Explorer shows a similar result as Cyberfox.

With SlimJet I can go to the Homepage, but the skin page gives the 404 as shown above.

 

Spoiler

Dear,

I mean "Please access the link:http://www.360totalsecurity.com/skin/by IE to check it is available or not?"


Kind regards,

Robin

Qihoo 360 Support Team

Email: support@360safe.com

 

Yeah nice try Qihoo support team, that is the same freaking address as before so the results are the same! This means to me that they are trying to win some time and/or have little to no interest to really listen to people who use their software. Because they hat not done anything yet with the things I mentioned here so far, I hat already switched from 360 TS to 360 TSE till there was solid proof the things I mentioned in here are present in 360 TS, and now they start using stalling tactics! I am starting to loose my patience with them and their bad communicating towards the users of their software.

The rant above is not meant towards you GakunGak, you have been helping the people in here as good as you possibly can. My problem is with the so called support team from Qihoo and not you. If Qihoo wants to continue to go world wide, then they need to step up and start communicating a lot better with the users of their software.