Avira

Discussion in 'other anti-virus software' started by JerryM, Apr 16, 2013.

  1. Marfabi

    Marfabi Registered Member

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    That's an unusual mystery surrounding the license renewal for versions that are still supported by Avira and I'll explain the reason. I tried to contact the Customer Service two times some days ago. The first answer via email (SUP #46560) from someone called Adela B. (for privacy reasons I'm preserving her last name) told me that if I renew the current license for AIS 2013, then I would receive the upgrade for the AISS 2015, through an update over the license (extending time), once the license would also suffer an upgrade. However, another late answer via email (got yesterday) from someone called Lucian F. (SUP #46513) told me that if I renew my AIS 2013 license, I can keep the current installation (there would be no migration and this Avira technician seemed to be more comprehensive). So, what is the right answer? I hope that Toni or Stefan be able to answer us about this question that I'm trying to know since last Monday. It's crazy.
     
  2. zfactor

    zfactor Registered Member

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    if a mod wants to chime and i let me know if its okay i can post a screen shot of where it says this in my email directly. of course with no personal info shown. normally posting email here is against the rules but im happy to if its okay.
     
  3. LocoSec

    LocoSec Registered Member

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    Marfabi the 2nd answer is correct. You won't be forced to upgrade if your license is extended by a renewal process. Also if there is no reason to skip an upgrade we're strongly recommend to run a upgrade.

    Yours,

    Arthur
     
  4. Marfabi

    Marfabi Registered Member

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    Hi Arthur,

    Thanks for your reply. Well, when clicking to renew and following some steps it opens a page to buy a license for Avira Internet Security Suite (Shopping Cart).
    So, even appearing this page with AISS 2015, will it renew (extending) the current license for AIS 2013?
     
  5. LocoSec

    LocoSec Registered Member

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    Hey,

    Well to be honest, I don't know what kind of page you exactly see? Maybe you could provide me a screen and I'm getting in touch with the sales guys and clear up all open points for you?
     
  6. StillBorn

    StillBorn Registered Member

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    Avira has been performing pretty much nothing short of stellar lately via AV-C, etc.. across the board of testing agencies. Would anybody care to venture if the freebie would fare as well vs the Pro edition? I may be in the market shortly for a strictly AV/AM app. Way not interested in additional firewalls, sandboxes, system optimizers, browser add-on junk, toolbar funk, etc. Just need a killer freebie AV/AM app that will fill in, in the unlikely possibility that SD, SB, and Spyshelter Firewall with Chrome ublock & umatrix may be remiss. Too many thank you's in advance to enumerate. To any specific replies, thanks nonetheless!
     
  7. anon

    anon Registered Member

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    Avira Free & Paid use the same engine and VDF
    Avira Free is without Web Protection & Mail Protection.

    Some additional info here:
    Avira Free, Feature Set=
    Avira Pro, Feature Set:
    -----------------------------------------------------------------------------
    ----------
    What are the benefits of a paid product?
    http://www.avira.com/en/support-for-home-knowledgebase-detail/kbid/1742
    ------------
    Is there any difference between the virus detection of Avira Free Antivirus and Avira Antivirus Premium?
    http://www.avira.com/en/support-for-home-knowledgebase-detail/kbid/915
     
    Last edited: Apr 21, 2015
  8. Russ64

    Russ64 Registered Member

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    Anyone know what is going on with the iOS Avira app for iPhones? I installed it and it was working and then suddenly it stopped working and now it is gone from the App Store - it is still on Avira's website??
     
  9. anon

    anon Registered Member

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  10. Dragon1952

    Dragon1952 Registered Member

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    Last edited by a moderator: Apr 21, 2015
  11. StillBorn

    StillBorn Registered Member

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    @anon Very informative. Thanks! :thumb:
     
  12. Marfabi

    Marfabi Registered Member

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    Yes, sure. I've sent some screenshots to you :)
     
  13. LocoSec

    LocoSec Registered Member

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    Done!
     
  14. Osaban

    Osaban Registered Member

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    Letting Avira manage Windows firewall, would it enable outbound traffic control? I currently have the firewall module disabled, I wonder what does it add/do to the Windows firewall...
     
    Last edited: Apr 24, 2015
  15. oliverjia

    oliverjia Registered Member

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    Thank you, very informative.

    I see you cross-stroked the "Advanced real time protection" feature in the AV Pro as compared to Free AV. So does it mean the free av also has advanced real time protection? In the link you provided it still lists as one of the differences of Pro and Free, which appears to be meaning no advanced real time protection in the Free. What am I missing here?



     
  16. anon

    anon Registered Member

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    Yes (APC: Avira Protection Cloud, Intelligent Repair System, Browser Safety & detection update frequency is set on 2 hours, same as Avira Antivirus Pro).
    =
    https://www.wilderssecurity.com/threads/avira.345492/page-90#post-2395053
    http://www.avira.com/en/press-details/nid/923/news/avira-free-antivirus-all-in
    &
    &
    http://news.thewindowsclub.com/avir...d-protection-intelligent-repair-system-67697/
    &
    http://malwaretips.com/threads/avira-protection-cloud-can-someone-confirm-this.32203/
    -----------------------------
     
    Last edited: Apr 24, 2015
  17. oliverjia

    oliverjia Registered Member

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    Thanks a lot for the detailed info, I really appreciate it.

    Kudos go to Avira also for providing such a great product to us all.

     
  18. LocoSec

    LocoSec Registered Member

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    It depends on the source and time of the purchase, please send us the key over PM to give a specific answer.
     
  19. rookieman

    rookieman Registered Member

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    Do you want that PM through here?
     
  20. greyowl

    greyowl Registered Member

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    I am not clear on the limitations of the Avira Free in regard to web protection.
    What does the paid version do that the free version does not do?
    Does the new Browser Safety extension for Firefox do some of these things?
     
  21. rookieman

    rookieman Registered Member

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    I just recently built a new PC and all of a sudden my Avira Pro updates keeps failing :(
     
  22. anon

    anon Registered Member

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    https://www.wilderssecurity.com/threads/avira.345492/page-58#post-2348079
    https://www.wilderssecurity.com/threads/avira.345492/page-59#post-2348247

    https://www.wilderssecurity.com/threads/avira.345492/page-96#post-2404694
    http://www.avira.com/en/support-for-home-knowledgebase-detail/kbid/1712
     
  23. anon

    anon Registered Member

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    Please try the following:
    Go to Avira's configuration and under "General" -> "Security" uncheck the "Protect processes from unwanted termination" option -> click "Apply" - > click "OK" -> Reboot -> Start a new update.
     
  24. rookieman

    rookieman Registered Member

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    Thank-you :thumb:
     
  25. anon

    anon Registered Member

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    Worked?
     
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