Webroot SecureAnywhere Discussion & Update Thread

Discussion in 'other anti-virus software' started by Triple Helix, Jun 6, 2014.

Page 53 of 188
  1. anon

    anon Registered Member

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    I think that everybody appreciate it.
     
    anon, Apr 18, 2015
    #1301
  2. Triple Helix

    Triple Helix Specialist

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    Thank you and I do contact Webroot Staff with links to show them the issues such with the Web Filter and again they are working on it.
     
    Triple Helix, Apr 18, 2015
    #1302
  3. hayc59

    hayc59 Updates Team

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    KEEP USA GREAT
    Oh dude you know I really appreciate EVERYTHING YOU DO!!
    thank you Danny Boy!!
     
    hayc59, Apr 18, 2015
    #1303
  4. Cruise

    Cruise Registered Member

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    Daniel, how do I go about doing that? I don't see it in IE add-ons. :confused:

    Cruise
     
    Cruise, Apr 18, 2015
    #1304
  5. Triple Helix

    Triple Helix Specialist

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    Here you go in IE11!

    Thanks,

    Daniel :)

    2015-04-18_15-46-35.png 2015-04-18_15-48-01.png
     
    Triple Helix, Apr 18, 2015
    #1305
  6. Triple Helix

    Triple Helix Specialist

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    Now don't get mushy on me Gordo!

    Daniel :)
     
    Triple Helix, Apr 18, 2015
    #1306
  7. anon

    anon Registered Member

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    anon, Apr 18, 2015
    #1307
  8. Triple Helix

    Triple Helix Specialist

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    All versions!

    Can you please do a clean reinstall of WSA and Please follow the steps closely!
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Thanks,

    Daniel
     
    Triple Helix, Apr 18, 2015
    #1308
  9. Cruise

    Cruise Registered Member

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    Cruise, Apr 18, 2015
    #1309
  10. Triple Helix

    Triple Helix Specialist

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    That's why I asked you to do a clean reinstall as it should be there in IE and if you have Firefox and Chrome they are only supported at this time. Then you can disable the Extension if you like?
     
    Triple Helix, Apr 18, 2015
    #1310
  11. anon

    anon Registered Member

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    Same here.
    As per instruction, a clean reinstall performed (SAS Antivirus).
    No Webroot entry in IE11 add-ons......
    No Webroot entry in Chrome extensions.....
     
    Last edited: Apr 18, 2015
    anon, Apr 18, 2015
    #1311
  12. Triple Helix

    Triple Helix Specialist

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    Well that's odd can you please Submit a Support Ticket and ask them to see why the Extensions are not being installed and please let us know what they come up with.

    Thanks,

    Daniel
     
    Triple Helix, Apr 18, 2015
    #1312
  13. Cruise

    Cruise Registered Member

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    Daniel,

    The re-install (following your instructions) doesn't change anything here. :doubt:

    Cruise
     
    Cruise, Apr 18, 2015
    #1313
  14. anon

    anon Registered Member

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    No, thanks. I don't want to start one of those endless conversations.

    fyi:
    Web Shield*, Identity Shield, Phishing Shield and Identity Protection are ON.
    No Webroot entry in IE11 add-ons......
    No Webroot entry in Chrome extensions.....
    Windows 8.1U3 Pro 32-bit, IE11 & Chrome v42, Avira Antivirus Pro, Webroot Antivirus & Malwarebytes Anti-Exploit Premium.
    Windows XP SP3 32-bit, IE8 & Chrome v42, Webroot Antivirus & Malwarebytes Anti-Exploit Premium.
    *I'm using the Google search engine, there is nothing next to each link..... :confused:
     

    Attached Files:

    Last edited: Apr 19, 2015
    anon, Apr 18, 2015
    #1314
  15. alphonso

    alphonso Registered Member

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    I downloaded a windows 10 icon pak for my win 7. when I tried to launch the installer, WSA , intercepted and found a malware and a trojan trying to install itself. yay WSA.
     
    alphonso, Apr 19, 2015
    #1315
  16. Charyb

    Charyb Registered Member

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    Regarding Webroot extensions not showing up.

    I don't know if this is relevant or not but I have gone into Chrome advanced sync settings and turned off everything but bookmark sync. Also, I have turned off all Windows 8.1 syncing. These syncs have become a problem with extensions, themes, passwords, etc.
     

    Attached Files:

    Last edited: Apr 19, 2015
    Charyb, Apr 19, 2015
    #1316
  17. Triple Helix

    Triple Helix Specialist

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    Please Submit a Support Ticket and tell them the Extensions are not installing so they can check! Can you try again with all other Security Software Disabled?

    Thanks

    Daniel
    Please Submit a Support Ticket as I suggested as this is not a normal thing I see. I don't have any issues on Win7 x64, Win 8.1 Pro x64 & x86 also Win 10 Preview x64 & x86 Build 10049. Can you try again with all other Security Software Disabled?
    Chrome is a pain at times as they are trying to force users to install the Web Filter from the Chrome Store: https://chrome.google.com/webstore/...ensi/kjeghcllfecehndceplomkocgfbklffd/details or you can go into C:\ProgramData\WRData Folder (Hidden Area) Chrome Folder and Drag an Drop the CRX file into the Extension page on the Open Chrome Browser see pictures! But for IE & Firefox I have not found a work around but will check into it.

    Thanks,

    Daniel :)

    2015-04-19_11-23-46.png

    2015-04-19_11-26-53.png

    2015-04-19_11-28-21.png


    2015-04-19_11-29-25.png

    2015-04-19_11-30-51.png
     
    Triple Helix, Apr 19, 2015
    #1317
  18. anon

    anon Registered Member

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    This is not the case, but for testing purposes already done, please re read #1314=
    Windows XP SP3 32-bit, IE8 & Chrome v42, Webroot Antivirus & Malwarebytes Anti-Exploit Premium [Disabled].
     
    anon, Apr 19, 2015
    #1318
  19. Triple Helix

    Triple Helix Specialist

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    Can you Please Submit a Support Ticket and they will help you get this sorted!

    Thanks,

    Daniel :)
     
    Triple Helix, Apr 19, 2015
    #1319
  20. Cruise

    Cruise Registered Member

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    Support ticket submitted. The only other security software I have is in my signature and was not active when installing WRSA.

    Cruise
     
    Cruise, Apr 19, 2015
    #1320
  21. Triple Helix

    Triple Helix Specialist

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    Thanks and let us know what they come up with!

    Thanks,

    Daniel ;)
     
    Triple Helix, Apr 19, 2015
    #1321
  22. Cruise

    Cruise Registered Member

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    Will do Daniel. Is anyone there on Sunday?
     
    Cruise, Apr 19, 2015
    #1322
  23. Triple Helix

    Triple Helix Specialist

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    24/7/365 days a year but on weekends they look after severe issues first and depends how busy they are.

    Thanks,

    Daniel
     
    Last edited: Apr 20, 2015
    Triple Helix, Apr 19, 2015
    #1323
  24. chabbo

    chabbo Registered Member

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    omg Do they even Work on Chrismas and that :'( just to make everyone a happy webroot user!
     
    chabbo, Apr 19, 2015
    #1324
  25. Triple Helix

    Triple Helix Specialist

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    Yes they do but a small crew and they do it from all offices around the world via the Ticket System. Webroot Support is second to none IMO.

    Daniel :D
     
    Triple Helix, Apr 19, 2015
    #1325
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