RollBack has crashed!!!

Kurtis, you're not describing the COMMERCIAL user above... the commercial user is here on Wilders if you're lucky and the rest haven't a clue about System Admin. They've never heard of SCCM, they are as I described elsewhere.

It looks (and feels) that most of HDS problems are in the COMMERCIAL space (a minority of users as you describe them). If that's the case, you have 2-choices... educate them (lead them by the hand if necessary) or get out of the COMMERCIAL market if you value your reputation. If you want this market, work hard to get it to trust the product and its offered service (Support). If HDS doesn't do this, the COMMERCIAL albatross will always hang around its neck.

How 'bout a suggestion... HDS sell the SCCM/IT Admin service to the COMMERCIAL user to insure their HDS product experience is as good as it can get. That's the service that SCCM and IT Admins offer their Corporate/Educational organizations... it insures that bad system configurations (for whatever reason) NEVER get up on those 3000 clones of the same system purchased by Corporate, they always work. Of course, trying to do that with 3000 DIFFERENT (COMMERCIAL) systems just might be a daunting task.

That's it for today (a single post )...

 

How? You speak like everyone is being abandoned by HDS lol. If this was the case I'd be flooded with chats and tickets. This is not the case, so the melodrama isn't convincing me this is as dire of a situation as you'd like to think it is. We have forums and support networks for people, and people use that. I don't know who you think our single license users are, but they aren't these people you speak of

There's the third option, and that's ensuring that everyone is using current builds, either Novembers 10.2 or 10.3. We have encountered a few users using Versions 9 and 8 still, and many of them qualify for 10.3. So this is actually a case where we are eliminating the older builds (and most of these issues), so that most people now are using the newer builds that eliminate the automatic installation of updates.

I definitely think there's room in the future for some kind of functionality like you mention to make this more user aware. Because currently it's that these settings are changed, some people see this and not knowing why or how they change these settings to Automatic, hence most issues. Most users, and IT Admins actually either know better, or are more in tune with the philosophy of understanding why it's changed and why they shouldn't just change it back knee jerk reaction.

Hence why I don't get the hostility towards our products. The thing I notice with Wilders is that there are many great users on here, but it's definitely the vocal minority. Most of our end users won't even touch those settings, and most of our users check the forum about Windows Updates; in fact probably a fair majority of our end users read that forum and never comment! Those who aren't up to date with current versions can normally upgrade, since they pay into it. Not to brush people aside, but it's sort of like, well we address these issues in a way that majority of our users are happy with. There's a bevy of options, and most will suit someone's needs, and in a lot of cases, we have a lot of ways people can do things. So if you're not happy, let's deal with it. If 9 out 10 users are satisfied then is it our methods? or is it that people just haven't utilized all their resources?

My position is the same, contact us and we'll do our best to help. We've made a lot of people happy, and while the vocal minority is very much vocal, we can definitely help those who wish to use those resources.

...and saying that people don't use these resources, or that we don't make them available is BS, when most of our end users are happy with this, then I can't really agree with that.

For now, cheers!

 

Then why are you here? There are no problems (or very few according to you) so why bother with a few ignorant Wilders members?

 

There's always a few issues

I mean, this customer, the one this whole thread was started by. Helped him. He's learned, and is better prepared going forward, so he's happy.