The unofficial Shadow Defender Support Thread.

Thanks, I checked the minidump folder and it's empty. I suspect that as the whole thing happens in shadow mode, it doesn't leave any trace when rebooting the computer...

 

get properties from my computer-> select advanced system settings->select advanced tab_>select setting from startup and recovery
check it memory dump creation enabled.
i am sure minidump in shadow mode will remain because i have crashed several time(its problem from other software for me) also and after boot again dump file Exist on that folder

 

I had already checked 'Startup and Recovery' before posting here and it is enabled to write 'Automatic memory dump'... I wonder now whether the screenshot on my post #3648 is a real blue screen or something else which doesn't necessarily trigger a minidump.

 

Hi Everyone,
I'm not happy with the new version of Shadow Defender Version 1.4.0.558 and I've gone back to 1.4.0.553
My system is ntfs Windows XP SP3 32 bit
I've been running 1.4.0.558 since it's release.
My reasons are as follows
Over the years one of the minor niggles of mine was that Shadow Defender sometimes changed settings or rather that settings reverted to default in some of my programs and in the early development of Shadow Defender there were conflicts with Nero and a few other apps, even for a short time Sandboxie. These problems were addressed and over time by Tony and Shadow Defender became quite stable apart from the occasional time, when on re-boot...my task bar and such would revert back to the gaudy XP default losing my chosen taskbar colour. This in itself was not a major problem, just a minor inconvenience as the rest of the program was functional and reliable.
I've always used Sandboxie with Shadow Defender but in this latest version I noticed that after coming out of Shadow Mode, on re-boot, a couple of times, when I'd forgotton to delete the contents of the sandbox that things were still in the Sandbox. I thought that it was my imagination at first but when it occured a few times...it confirmed my worry.
Also the problem with the taskbar became much worse. Usually when it reverted to default, I'd need to re-boot a second time then my chosen setting was picked up again. On the new version this didn't happen. When the taskbar went to default , I could re-boot and re-boot and it stayed stuck at default. The only way I could change it was temporarily by re-doing my settings but on re-boot it wouldn't hold.
Also I noticed that I was at times failing to connect to the Internet afer coming out of Shadow Mode and a re-boot...and getting errors. I have a wired adsl, not wireless. This got to the point earlier today when it had happened two days in a row that I couldn't connect for long periods of time, no matter how many times I tried to re-connect.
On top of this my screensaver had been turned on. I don't usually use a screensaver.
I think that this might be something to do with the new Shadow Defender setting for 'hibernate', even though I turned it off straight after I installed. I also noticed that my clock was thrown out . (I'm aware of the seasonal time change)
I had previously used version 1.4.0.553 for quite some time without any problem except for the occasional task bar thing.
I've moved back to that version and with some tweaks to windows themes I think I may have sorted out my taskbar problem. (keeping fingers crossed)
One other thing that I noticed with the new version is that Tony didn't show the changes in the new version on his site.
As soon as I went back to the previous version my connection problems sorted themselves out too.
These are my thoughts at the moment. I'd be happy to know what people think.

 

Hi Stapp, I had googled the whole thing, and found quite a number of hits. The problem is that my error notice is very unusual, namely it says " invalid process DETACH attempt"( not ATTACH attempt) and MS solutions which are eventually provided, specifically emphasize they are for Win 8.1, and I'm still with Win 8 as the upgrade to Win 8.1 virtually kills a lot of the great features of my machine... Not a big deal really, as this has been happening only twice in 3 months... Thanks anyway for your help...

 

Running latest version (.558) under 8.1 x64.

No more message "Z: is in a low free space".

So far, so good...

 

This does not really relate to my post above.
I've just heard from Tony about the changes made in latest version .558

Hi Patrick,

Fix a bug in cmdtool.exe and add 1 option to related to system hibernation.
and some other minor changes.

Best regards,
Tony

On 2014-10-23 5:26, Patrick wrote: Hi Tony,
Congratulations on the release of the new version Shadow Defender 1.4.0.558
Could you let me know what the changes are for the changes history?


best wishes

Patrick

 

Thanks Peter. I've emailed to Tony again mentioning what your experience was, I'll let you know what he says if I receive a reply.

Thanks ArchiveX for your post

 

I have to stay with 519 version of SD because both later versions give me problems dealing with editing BCD with EasyBCD. All seems fine on my system in 519. Have related this all to Tony in the past but no fix for my system as of yet.

Gary

 

The BCD is protected now. You have to edit it outside of shadow mode.

 

robin,
For some reason, when I edit BCD out of Shadow Mode the boot item deleted remains shown when I reboot Windows and of course when I select the item the file cannot be found. For now, no way I can reliably edit BCD out of Shadow mode with latest two versions. With 519 installed, no such issues. If anyone has any help on this, that would be great. Again, all reported to Tony quite a while ago but no resolution although he tried. Maybe I am doing something wrong also but do not know what.

Gary

 

I found out that other settings had changed and even in1.4.0.553 things persisted so I've gone back again to .519
re settings I noticed that some sounds had changed where I previously didn't allow sounds and I discovered what setting had changed regarding theme and had to do a rough hack to stop C:\WINDOWS\Resources\Themes\Luna from loading and overriding my choice.
I also discovered that an important setting had changed
Looking in device manager 'network adapters'
right click properties 'Power management' 'Allow the computer to turn off this device to save power' was ticked
I've unticked that and now I'm able to re-connect again at will manually. I suspect that all these settings being changed is something to do with the new Hibernate setting in Shadow Defender or the BCD changes.
So it changed sound settings, network adapter settings, taskbar 'Themes' settings and sandboxie.
Now I'm back to .519 and have repaired things, I am just about back to 'normal' and my pc is connecting to internet as it should, as I like it 'on demand' not automatically.
This is not a 'moan', I'm just throwing it out there for other members and users of these latest versions.

Patrick

 

Hi Peter, I run Windows XP SP3 on ntfs. I've e-mailed Tony about this and await a reply.

 

The BCD doesn´t exist in XP, it was introduced in Vista. So I think the SD changes related to the BCD shouldn´t have any impact in XP.

I haven´t noticed any problem with the recent versions of SD, including the latest 558, in either Windows 7 or 8.1.

 

Hi I've found one more setting that had changed. I never run chkdsk on any drive and it had been turned back on.
I checked the registry and my settings had reverted to default.

 

Re: .558‏
Re: .558
support@shadowdefender.com
10/31/14

To: Patrick

Hi Patrick,

The latest version changed the time when SD turns on protection to be compatible with hibernation.
It seems that this change cause SD can't work on your computer.
I will optimize and fix it in the next version.
Thanks for your feedback.

Best regards,
Tony

On 2014/10/29 1:24, Patrick wrote:

I've been having problems with the new version of Shadow Defender Version 1.4.0.558 and I've gone back to 1.4.0.519
My system is ntfs Windows XP SP3 32 bit
I've been running 1.4.0.558 since it's release.
My reasons are as follows
Over the years one of the minor niggles of mine was that Shadow Defender sometimes changed Windows settings or rather that Windows settings reverted to default in some of my programs after coming out of Shadow Mode and in the early development of Shadow Defender there were conflicts with Nero in this respect and a few other apps and even for a short time Sandboxie. These problems were addressed and over time Shadow Defender became quite stable apart from the occasional time, when on re-booting from Shadow Mode...my task bar and such would revert back to the gaudy XP theme default losing my chosen taskbar colour and settings. This in itself was not a major problem, just a minor inconvenience as the rest of the program was functional and reliable.
I've always used Sandboxie with Shadow Defender but in this latest version I noticed that after coming out of Shadow Mode, on re-boot, a couple of times, when I'd forgotton to delete the contents of the sandbox, that files were still in the Sandbox. I thought that it was my imagination at first but when it occured a few times...it confirmed my worry.
Also the problem with the taskbar became much worse. Usually when it reverted to default, I'd need to re-boot a second time then my chosen setting was picked up again. On the new version this didn't happen. When the taskbar went to default , I could re-boot and re-boot and it persisted as stuck at default. The only way I could change it was temporarily by re-doing my settings but on re-boot it wouldn't persist.
Also I noticed that I was at times failing to connect to the Internet after coming out of Shadow Mode and a re-boot...and getting errors. I have a wired adsl, not wireless. This got to the point earlier today when it had happened two days in a row that I couldn't connect for long periods of time, no matter how many times I tried to re-connect.
Also I noticed that my screensaver had been turned on.
I don't use a screensaver and I have hibernate turned off.
I think that this might be something to do with the new Shadow Defender setting for 'hibernate', even though I turned it off straight after I installed .558.
I also noticed that my clock/time settings had changed . (I'm aware of the seasonal time change)
I had previously used version 1.4.0.519 for quite some time without any problem except for the occasional task bar problem that I described..
For the moment I've moved back to .519 version and with some tweaks to C:\WINDOWS\Resources\Themes\Luna I think I may have sorted out my taskbar problem. Luna

I think that the problems might be something to do with the new hibernate


Patrick

 

2 Nov 2014 Update re connection problems
I ended up having to reset the winsock to get myself running normally again.
Everything is working well again now, (I think).

Patrick

 

Hi Peter,
I'm not posting here to be dramatic or scary (even though it the Halloween season ), I'm just saying what I think and experience.
Tony has accepted that there is a problem with the latest version for XP users (see post of e-mail exchange above)

I'm not saying that my own problems will be replicated by others but I thought it wise to caution members.
I have probably used every version of Shadow Defender since it was first developed and you get a 'feel' for something being wrong.

In this case a lot of the problems that I had were like multiplied versions of problems that Shadow Defender has had over the years. The main thing is Windows and program settings reverting to default after coming out of Shadow Mode and overwriting chosen user settings
.
In the past it was Nero burner losing it's registration and going to unregistered, Alcohol 120% and Daemon Tools and losing Windows Theme settings occasionally to default.

The most stable version of Shadow Defender that I experienced was 1.1.0.325 and I loved using it but as time moved on there were security issues that Tony had to address.

Largely and generally Shadow Defender is stable but when things go wrong they tend to be at a system level. As I understand it Shadow Defender used a kernel level driver and is running 'deep' and I think that sometimes it overrides the system itself. It is often flagged as a virus when you install it on XP (false positive) because it runs deep. Avast always flags it as a virus.

I am no expert by any means and I really do love Shadow Defender, I rely on it every day as part of my core security. So I want it to be as stable as possible and I wouldn't criticise it out of hand. It really is a fantastic program.

In the latest version Tony hasn't posted about the changes in the latest version it on his site but when I e-mailed him, he says that the changes are a few bug fixes and this new hibernate setting which has appeared out of the blue.
We have had two major additions recently which have caused problems for some members. BCD and Hibernate, both of which have the potential to upset things.

Here is a list of what happened to me
lost themes to gaudy windows xp default and stuck at default.
lost winsock settings and network adapter settings and got lots of rashangup 668 hangups
I could re-set the settings but they wouldn't hold.
Screensaver turned from off to on.
Every time I started Shadow Defender a popup would appear 'You have plugged in a sound device.'
I always have windows sounds set to off. Some of them were turned back on again.
My system generally felt unstable.
Now, to me, this sounds like Windows XP itself was undermined.

I think that it's probably very tricky to get things right when security demands are increasing all the time. You make something so secure that (if you are not cereful) even the system itself can't operate.
Of course there is the added aspect of all the multitude of apps and systems that people use, all the combinations and configurations. It is an un-enviable task to try meet all demands.

I always feedback directly to Tony and to this forum because it is so widely read. The Official Shadow Defender Forum has it's members but it does not get the readership or throughput because it is single app focused.

I'm sure that Tony will bring out a new version soon, now that he understands that there is something wrong.
The problem in this development has not been the developers abilty to program but a problem of communication which has made feedback and co-operation between developer and user very difficult and which isolates and frustrates both sides.

Patrick

 

The most stable version of Shadow Defender that I experienced was 1.1.0.325 and I loved using it but as time moved on there were security issues that Tony had to address.

Is this a better version for x64 Windows 8 then?

 

Hi Easter, Nice to see you again
No, I'm not recommending anyone move to any particular version and 1.1.0.325 is quite old now for these new systems. I just really liked 1.1.0.325 because it was very utilitarian and solid, for me anyway.
I'm not hearing of hordes of people having problems and I am using XP...but there have been a few querys about latest version from members.

best wishes

Patrick