TI 9 build 2247 dies when I try to select backup location

[Ed Troy]

I downloaded the trial version of TrueImage 9 a couple of days ago. I need it to work. It worked ok on Win2k machine, but when I tried to use it on another machine (this one a Dell Latitude notebook) it bombs out. I am using the same 400 GB USB backup drive in both cases. (Connected to whatever machine I am trying to back up.) It lets me select the partitions that I want to back up, but when it wants me to tell it where to put the backup, as soon as I click on the + sign next to my computer to open up the selections, so as to choose the USB drive, the programs bombs out with a message "Trueimage.exe has generated errors and will be closed by windows. You need to restart the program. An error log is being created." The only error log I can find is something from a program called "Dr. Watson". It says an application error, code c05, occurred.
Does anyone have any idea what the problem is? I've tried uninstalling and re-installing.

[Ed Troy]

Correction, the error mentioned by Dr. Watson is an access violation, code c05, and, it names the PID where the fault occurred as belonging to Dr. Watson.

[dscrap]

-{ Quote: "I downloaded the trial version of TrueImage 9 a couple of days ago. I need it to work. It worked ok on Win2k machine, but when I tried to use it on another machine (this one a Dell Latitude notebook) it bombs out. I am using the same 400 GB USB backup drive in both cases. (Connected to whatever machine I am trying to back up.) It lets me select the partitions that I want to back up, but when it wants me to tell it where to put the backup, as soon as I click on the + sign next to my computer to open up the selections, so as to choose the USB drive, the programs bombs out with a message "Trueimage.exe has generated errors and will be closed by windows. You need to restart the program. An error log is being created." The only error log I can find is something from a program called "Dr. Watson". It says an application error, code c05, occurred.
Does anyone have any idea what the problem is? I've tried uninstalling and re-installing." }-


There is already a thread covering this issue.

Thread (http://www.wilderssecurity.com/showthread.php?t=98551)

[Acronis Support]

Hello Ed Troy,

Thank you for your interest in Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

I'm really sorry for your inconvenience.

Please do as I have suggested in this previous post of mine (http://www.wilderssecurity.com/showpost.php?p=565946&postcount=34) made in the thread (http://www.wilderssecurity.com/showthread.php?t=98551) mentioned by dscrap.

Thank you.
--
Alexey Popov