TI 9 Buyers;Are we beta testers???

[Shootist]

Ok I took the plunge and bought TI 9. I now feel like a beta tester. There seems to be a new build, first downloaded 2,245 and now there seems to be 2,247, but it is NOT available on the registered product updates page. In fact although my TI 9 is registered it does NOT even show on the update page.
Also I did not get a serial number when I finished the purchase, I.E. there was NO serial number listed on the final page during the purchase like there was when I bought TI 8. Although I did get a serial number by going to the "Print Receipt" page and then I could NOT register the product and it took Two (2) emails to support to fix this. I still have NOT received any type of conformation email, 2 days after the purchase. Sounds like beta testing to me.

[Acronis Support]

Hello Shootist,

We are really sorry for the inconveniences. Yes you are right, the latest build of Acronis True Image 9.0 is 2247, you can download it from our web-site (My account -> Registered Products -> Acronis True Image 9.0 -> Download installation file). Please clarify your problem with registration and also please let me know your Acronis Request # which will be sent to you in autoreply. If you have any problems with Acronis True Image please contact us and we will help you with the solution.

Thank you.
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Irina Shirokova

[Kevy]

I only bought TI v.9.0 build 245 yesterday and when looking for the 247 update in the My accounts section:

Available Updates for My Registered Products
..............

There are no updates available.

Now I didn't pay for the extended download service and once that runs out, how can I re-download my installation file and updates if I have to rely on the "download installation file" link.

I think if programmers can come up with something like Acronis, I'm sure they can at least enable a "update program" link or at least a "check for updates" from within the program itself. Even Norton has it!

[Kevy]

I would also like to add that a I'm achieving a download speed of <9kb/s from us2.acronis.com at the moment downloading the installation file.

This is quite ridiculous from somebody with a 4Mbit download connection.

[Acronis Support]

Hello Kevy,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

We are really sorry for the inconveniences. You can download the latest build (2247) of Acronis True Image 9.0. (http://www.acronis.com/homecomputing/my/updates/) In order to get access to updates you should register account (http://www.acronis.com/homecomputing/my/registration/) on our site (or just log in if you have already created it) and then register your copy of the product (http://www.acronis.com/homecomputing/my/products/registration/).

We have a special wish-list thread (http://www.wilderssecurity.com/showthread.php?t=44197) and you are welcome to post here everything you wish to have in our software. We will certainly consider all your wishes

Thank you.
--
Irina Shirokova