nod32 preinstalled

[nod32]

Hi my copy of nod32 came preinstalled on my computer and i dont know the username or password of the copy and the settings are password protected. Can anyone help me please?

[Blackspear]

-{ Quote: "Hi my copy of nod32 came preinstalled on my computer and i dont know the username or password of the copy and the settings are password protected. Can anyone help me please?" }-What is the name of the computer shop that you purchased from?

If you are in Australia I would suggest that it is a evaluation copy that can last up to six weeks, after which you would be required to purchase a license.

We’ll need a little more information from you.

Cheers ;D

[Marcos]

Re. setup password protection, please refer to http://www.nod32.com/support/ans/5h_2.htm

[webyourbusiness]

Marcos,

the page you posted the link to states that the user will need the username/password for the software - they said that they don't have that information.

Also - the link to the local support centers is 404'd....

hth

Greg

[Marcos]

Indeed they refered to password protected settings:
Hi my copy of nod32 came preinstalled on my computer and i dont know the username or password of the copy and the settings are password protected.

[myluvnttl]

Well you could just uninstall NOD 32 and reinstall it.

[Blackspear]

The other question I would have, is do you own the computer or did a parent pay for it, and thus they have both the UN and PW, as well as the password for locking Nod32.

Cheers ;D

[nod32]

ok well the computer shop doesn't know the usename/password and i don't have the installer because it was preinstalled

[Blackspear]

-{ Quote: "ok well the computer shop doesn't know the usename/password and i don't have the installer because it was preinstalled" }-You will need to register and then send me a Private Message with your AV- number.

or

Send an email to support@eset.com for Europe or support@eset.us for the USA and place a link to this thread.

Cheers ;D

[webyourbusiness]

-{ Quote: "Indeed they refered to password protected settings:
Hi my copy of nod32 came preinstalled on my computer and i dont know the username or password of the copy and the settings are password protected." }-


the OP stated that they don't have the username and password, or a way into the settings...

-{ Quote: "i dont know the username or password of the copy and the settings are password protected" }-

The unlock program instructions here http://www.nod32.com/support/ans/5h_2.htm says:

-{ Quote: "Copy and paste the ID to an email and send it along with your username and password to your local NOD32 Support center." }-


It appears the problem of the username and password not being known, and the settings being protected is a little like the chicken and the egg scenario - you can't get the username/password out of NOD32 unless you can unlock it - and you can't get the unlock code without sending a username/password to tyour local support center...

[Marcos]

Well, I think we will be able to help them even without knowing the original username and password :-)

[Brian N]

If it is preinstalled, your username/password should be on your driverCD.
If it is not, then the computer store installed whatever they liked on your new computer, and the best way is to format the drive.

[webyourbusiness]

-{ Quote: "Well, I think we will be able to help them even without knowing the original username and password :-)" }-


lol - I know that you should be able to... ;)

[mgr328]

ok i got around to registering so ill pm blackspear first with my AV number ( If i can find it ). A cd didn't come with my computer so i cant find the username/password off that

[mgr328]

I just email eset support and i'm waiting for an answer