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emile curate
August 30th, 2005, 05:35 PM
Hi, when I run PES , it finds the spyware 'WinWhatWhere\TrueActiveMonitor' at the location: C\WINDOWS\uninst.exe
When I display this file , the enterprise name is: InstallShield Corporation.Inc
the product name is: InstallShield unInstaller
and it has been created on 2004,october. Could anyone tells me if I must remove this file (it is installed in my computer since 2004) , what is its purpose and why PES detects it now and neither 'Spysweeper' nor 'SpyCatcher' nor 'Spybot-Search&Destroy' detects it?
Thanks a lot ,
emile curate

Acronis Support
August 31st, 2005, 02:55 AM
Hello emile curate,

Thank you for choosing Acronis Internet Privacy and Antispyware Software. (http://www.acronis.com/homecomputing/products/privacyexpert/)

Please don't remove this file. First of all please download the latest build (748.) of Acronis Privacy Expert Suite 8.0. (http://www.acronis.com/homecomputing/my/updates/) In order to get access to updates you should register account (http://www.acronis.com/homecomputing/my/registration/) on our site (or just log in if you have already created it) and then register your copy of the product (http://www.acronis.com/homecomputing/my/products/registration/). Then please download the latest spyware updates and try to scan for spyware again. If the problem remains please create a screenshot of what Acronis Privacy Expert Suite found on your computer and send it to support@acronis.com along with the link to this thread, also please indicate in the subject that you want to contact Irina Shirokova.

Thank you.
--
Irina Shirokova