Registered users forum

[5zigenCivic]

It keeps saying Username and access key dont correspond, but i just copied and pasted the access key it said was mine from the "greeting" page and i know i got my name right.

[Dan Perez]

I encountered the same issue. What I did was email

support@diamondcs.com.au

and got a response within minutes with a new password.

Welcome aboard! *:)

[Bouch]

Sounds like a fairly regular occurence. *Happened today to me too. *I sent an email earlier today as you did, but have yet to receive a response *:-X. *One would think that resolution of this bug (assigned password no worky) would be made a priority. *Does nothing to enhance one's confidence in the product support function. *Must say though that I love the product.

[Dan Perez]

I would normally agree except I know that they have been putting a lot of effort in getting TDS4 out ASAP and I think they are reluctant to get caught up in "side tracks". I think that you will have no regrets (or should I rather say 'reservations') once you have been a licensed user for a while (with access to the private forum).

[Jooske]

Yes i am sure they do what they can, as we all like to see the new faces in of course.