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jeanmariegobeil
May 3rd, 2003, 11:14 AM
???
Hello, in running Spyware version 2.5.3 today I asked for updates and installed them. Usually after this I ask to be protected against all checked items and then press "select all" getting a whole list of items but today I get a blank list!
Can you help?
javacool
May 3rd, 2003, 12:32 PM
Please try running the Check for Updates feature again, and then exiting and restarting the program.

If that does not help, please check the "Use Alternative Download Method" option in the SpywareBlaster Settings area.

Best regards,

-Javacool
Jean-Marie Gobeil
May 3rd, 2003, 03:56 PM
-{ Quote: "[Did what you suggested but "no go" can I uninstall and re-install?



quote author=javacool link=board=34;threadid=8961;start=0#58333 date=1051979565]
Please try running the Check for Updates feature again, and then exiting and restarting the program.

If that does not help, please check the "Use Alternative Download Method" option in the SpywareBlaster Settings area.

Best regards,

-Javacool
" }-
javacool
May 3rd, 2003, 10:30 PM
Sure - trying to uninstall and reinstall couldn't hurt.

If that still doesn't work, could you post about any recent changes you have made to your system, and any other information you believe could be helpful in determining the cause of this problem (i.e. was the update working previously?)

Best regards,

-Javacool
Jean-Marie Gobeil
May 4th, 2003, 07:23 AM
-{ Quote: "-{ Quote: " quoting: javacool
Trying to uninstall I get the message:the uninstall file does not exist,impossible to uninstall!.
.


link=board=34;threadid=8961;start=0#58403 date=1052015417]
Sure - trying to uninstall and reinstall couldn't hurt.

If that still doesn't work, could you post about any recent changes you have made to your system, and any other information you believe could be helpful in determining the cause of this problem (i.e. was the update working previously?)

Best regards,

-Javacool
" }-
Jean-Marie Gobeil
May 4th, 2003, 12:20 PM
As I think I mentioned previously evrything was working fine before.
javacool
May 4th, 2003, 02:55 PM
Alright - something definitely sounds wrong.

Could you try simply downloading the full installer from http://www.wilderssecurity.net/spywareblaster.html and then installing it to the same folder that you originally installed SpywareBlaster to?

Thanks,

-Javacool
Jean-Marie Gobeil
May 4th, 2003, 03:37 PM
Thank you very much for your kind attantion.