Cannot create cd using bootable rescue media creator

[dstanton]

When I try to create the cd, and it is at the step where it says to proceed, I receive this error:

Error burning the bootable cd-r/cd-rw

I just purchased this software, So I would guess it is the latest version.

Thanks,

Daniel

[Acronis Support]

Hello Daniel,

Thank you for choosing Acronis Partition and Disk Managing Software (http://www.acronis.com/homecomputing/products/diskdirector/).

There are several ways to try if you get the error burning Acronis Bootable CD:

1. Boot into Safe mode (press F8 when Windows starts up and choose Safe mode to boot into) and then create Acronis Bootable CD;

2. Uninstall any CD burning software temporarily and then create Acronis Bootable CD;

3. If you use Windows XP please uncheck the "Enable Cd recording on this drive" box in the "Recording" tab (to get to this tab please right click on the CD-drive in "My computer" and choose "Properties")

4. One more workaround:

- Eject any disc from the burner prior to starting the program;
- Proceed until the program asks for a disc;
- Insert a disc and then click the OK button to close the tray automatically.

If all these methods do not help please send a letter with your serial number to support@acronis.com along with the link to this thread indicating in the subject of the letter that you want to contact Ilya Toytman. I will try to help you with the solution.

Thank you.
--
Ilya Toytman