Acronis Disk Director Suite has not found any hard disk drives.

[larsonhokie]

I get the message:

E000101F4: Acronis Disk Director Suite has not found any hard disk drives.

when loading Disk Director Suite.

I have been setting up the computer and I did upgrade to Windows XP.

I am using 9.0.0.534 and tried a "fix the install". I am about to un-install then re-install.

Thanks for any help.

[larsonhokie]

Okay - the uninstall and re-install did not work.

Additionally, I use True-image and that is also broken with the same error message. It at least comes up - Disk Director will not even do that (come up).

Help :-(.

[larsonhokie]

Okay - have used the posted guidelines and sent a request for help to support@acronis.com. Will let you know what the error is...

[Acronis Support]

Hello larsonhokie,

Thank you for choosing Acronis Disk Cloning and System Transferring Software (http://www.acronis.com/homecomputing/products/trueimage/).

Please install the below update with disabled logging and see whether the problem persists.

http://www.acronis.com/files/support/SnapAPI_s_e.exe

If the problem does persist, please enable logging by running the update once more, reproduce the program failure (both Acronis True Image and Acronis Disk Director Suite) and send c:\snapapi.log files to support@acronis.com along with the link to this thread. If you do not receive any response from Acronis Support Team within 48 hours please let me know your Acronis Request # which will be sent to you in autoreply.

Thank you.
--
Irina Shirokova