updated, now shutting down

[horsetags1]

Hi
I have version 7 and build 541 and downloaded the spyware update.
I installed it and re ran the program. The spy detected started running and then i got a runtime error from microsoft visual c++ saying privacyexpert.exe has requested runtime to terminate in an unusual way. It does this every time now. I know i have something on my compluter as it showed at least one thing befor it shut down the first time.

Any ideas please?

Thanks

Paul

[Acronis Support]

Hello Paul,

Thank you for choosing Acronis Internet Privacy and Antispyware Software (http://www.acronis.com/homecomputing/products/privacyexpert/).

Could you please create screenchot of the error message and send it to support@acronis.com along with the link to this thread?

Thank you.
--
Irina Shirokova

[emiskaye]

Irina,

I have the same problem. How come after I loaded the latest spyware defintions, I keep getting runtime error when I run PE? It just won't work. I made sure that I have latest updates. The program announces a runtime error and then freezes.

Forums work a lot better when the solution is posted. I saw some other postings which hint at similar problems, they say you guys provided a solution.........well why don't you say what that is?? So far I am not impressed with the this product and find the documentation and support to be VERY WEAK!!!!!

msk

[Acronis Support]

Hello emiskaye,

Thank you for choosing Acronis Internet Privacy and Antispyware Software (http://www.acronis.com/homecomputing/products/privacyexpert/).

We regret to inform you that we do not support Acronis Privacy Expert Suite 7.0 any longer because this version is very old. Please download free trial version of Acronis Privacy Expert 8.0 from our site (http://www.acronis.com/homecomputing/download/privacyexpert/) to make sure there is no problem with it. The upgrade to the full version of Acronis Privacy Expert 8.0 is available at our on-line store (http://www.acronis.com/homecomputing/sales/upgrade/).

Thank you.
--
Ilya Toytman

[TravisT]

Irina-

I am having the same problem...

I originally purchased PES 2003 (build211)... Worked fine
Updated to 7.0.512... Worked fine
Updated to 8[1]0... Worked fine

Had to reformat computer roughly 3 months ago and the only thing new I did was update Norton Internet Security...

After that I could not install Ver 8 or 7 without getting a security error and automatic shut down to protect system...

I could install PES 2003, but when I run full system clean-up the system shuts down @ step 6 and I get the same quick error flash before shut-down...

I can't capture that screen and I can't capture the Microsoft XP error report that they want me to send to them...

Microsofts help page says that the highest probability is a driver conflict... :'(

[Acronis Support]

Hello TravisT,

Thank you for your interest in Acronis Internet Privacy and Antispyware Software (http://www.acronis.com/homecomputing/products/privacyexpert/).

Please do the following in order to enable mini-dumps:

- Open Computer properties either by right clicking on My Computer icon and choosing Properties or by opening System properties in Control Panel;
- Go to Advanced tab;
- Press Startup and Recover Settings button;
- Choose Small memory dump in Write debugging information box;
- Close all the dialog windows by clicking OK buttons.

Then please reproduce the system crash and send the mini-dumps created to support@acronis.com along with the link to this thread. This will allow us to investigate the problem thoroughly. To reproduce the crash please install the latest build of Acronis Privacy Expert 8.0.

Thank you.
--
Ilya Toytman

[TravisT]

Irina-

Where do I find the memory dump information?

When the crash occurs my computer defaults to a dos window, and then the computer shuts down, supposedly to protect the system...

I'm assuming I can call up the memory dump info after a reboot???

[WSFuser]

the file is memory.dmp and located in ur windows (winnt if win2k) directory/folder.