Privacy Suite stops AVG E-mail Scanner

[jagotm]

I am new to the privacy suite but have noticed a strange effect.

When my computer starts up the e-mail scanner section of the Free AVG 7.0 package fails to activate.

Suspecting a conflict I removed Privacy suite and the problem did not occur again. I have recently re-installed privacy suite and the problem has re-appeared.

Is this a known problem or I have I missed a vital step in the setup / user instructions ?

[Acronis Support]

Hello jagotm,

Thank you for choosing Acronis Internet Privacy and Antispyware Software (http://www.acronis.com/homecomputing/products/privacyexpert/).

First of all please download the latest build (748 ) of Acronis Privacy Expert Suite 8.0 (http://www.acronis.com/homecomputing/my/updates/). In order to get access to updates you should register account (http://www.acronis.com/homecomputing/my/registration/) on our site (or just log in if you have already created it) and then register your copy of the product (http://www.acronis.com/homecomputing/my/products/registration/).

Then if the problem remains please let us know: does Acronis Privacy Expert Suite 8.0 work correctly? If not, please do the following?

- Open Start\Programs\Accessories\System Tools\System Information;
- Choose the 'Save' option in the 'File' menu (or 'Action' menu under Windows 2000), enter the 'File name' and set the field 'Save as type' to 'System Information File (*.NFO)';
- Send the result file to support@acronis.com along with the link to this thread.

If Acronis program works, please try to contact to Free AVG Tech Support.

Thank you.
--
Irina Shirokova

[jagotm]

Information sent to the support desk as requested.

I am currently running Version 8 build 748

[Acronis Support]

Hello jagotm,

If you do not receive any response from Acronis Support Team within 48 hours please let me know your Acronis Request # which will be sent to you in autoreply.

Thank you.
--
Irina Sihrokova

[Segovia]

-{ Quote: "I am new to the privacy suite but have noticed a strange effect.

When my computer starts up the e-mail scanner section of the Free AVG 7.0 package fails to activate." }-
I'm also using Free AVG 7.0.323 and I don't have this problem you describe. I wonder if it's something specific to your configuration or such.

I know it's not much help to you, but the fact that I have them co-existing together means that it is possible. I have no special configurations. Both programs are running with default settings, for the most part.