My PAID version transformed into a trial version for no reason!?!?

[Davis P Miller]

Hi,

I used the trial version to clean my heavily infected PC.

NOD32 did such a good job that I purchased a license the following week.

I uninstalled the trial and rebooted. Then I downloaded the commercial version with my password I was given.

I installed the commercial version and everything was well for about 2 months... until now.

All I did was try to update the definitions and when I checked the Information screen in NOD32 to see if the version had updated, I now see it says I have 30 days left in my trial!?!?

How the hell did my commercial version change into a trial ??? I just sent an email to the support about this, I hope I can get an answer faster through here though.

[Blackspear]

Did you remove the Eset folder from C Drive> Program Files after uninstalling the Trial version? It sounds as though you missed this step, in which case you will need to do the following:

Please download a FRESH copy of Nod32 from www.nod32.com (just updated to v2.5.25 today).

Uninstall your current version.

Remove the Eset Folder from C Drive> Program Files.

Install the FRESH copy of Nod32 that you downloaded above.

Let us know how you go…

Cheers ;D

[Davis P Miller]

OK,

I just downloaded a fresh copy of the commercial version (2.50.25)

I uninstalled the one I have and rebooted and deleted the Eset folder.

When I try to install this version 2.50.25 it gives me this error message:

NOD32 Setup
(120) Error occurred while registering the service. NOD32MOD_WINNT_ENGLISH_BASE

And the only option I have is to press OK. The installation fails.

What the hell is happening?? I want my money back.

[PlexShaw]

Have a look at this thread (in particular Thankful's post at the bottom):

http://www.wilderssecurity.com/showthread.php?t=73461

Hope this helps.

[rumpstah]

You can also run this:

c:\progra~1\eset\install\setup.exe /test

from the run line and either post the log file (from the install directory) or send it to support.

{QUOTE-> OK,

I just downloaded a fresh copy of the commercial version (2.50.25)

I uninstalled the one I have and rebooted and deleted the Eset folder.

When I try to install this version 2.50.25 it gives me this error message:

NOD32 Setup
(120) Error occurred while registering the service. NOD32MOD_WINNT_ENGLISH_BASE

And the only option I have is to press OK. The installation fails.

What the hell is happening?? I want my money back. <-QUOTE}

[Davis P Miller]

PlexShaw, I tried Thankful's method 10 times and no luck. I keep getting the error message.

rumpstah, here is the log:

{QUOTE->
[2005-06-16 19:37:04.828] CmdLine: /test
[2005-06-16 19:37:04.828] Resource: main.dll
[2005-06-16 19:37:04.828] Is program installed?
[2005-06-16 19:37:04.828] XML_ACCESS: C:\Program Files\ESET\Install - C:\Program Files\ESET\Install\setup.xml
[2005-06-16 19:37:04.828] Registry: old settings read
[2005-06-16 19:37:04.843] global.xml created
[2005-06-16 19:37:04.843] XML_ACCESS: C:\Program Files\ESET\Install - C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\global.xml
[2005-06-16 19:37:04.843] XML_ACCESS: C:\Program Files\ESET\Install - C:\Program Files\ESET\Install\setup.xml
[2005-06-16 19:37:04.843] Main settings added
[2005-06-16 19:37:04.843] Engines nups
[2005-06-16 19:37:04.843] InstallPath added
[2005-06-16 19:37:04.843] LogPath added
[2005-06-16 19:37:04.968] EngineFile extracted
[2005-06-16 19:37:04.984] EngineFile extracted
[2005-06-16 19:37:05.000] EngineFile extracted
[2005-06-16 19:37:05.000] EngineFile extracted
[2005-06-16 19:37:05.000] EngineFile extracted
[2005-06-16 19:37:05.000] EngineFile extracted
[2005-06-16 19:37:05.218] XML_ACCESS: C:\Program Files\ESET\Install - C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\nodtmpa\setupc.xml
[2005-06-16 19:37:05.218] SetupAddComponentDescToGlobal
[2005-06-16 19:37:05.218] Component added
[2005-06-16 19:37:05.218] Componet libraries
[2005-06-16 19:37:05.484] XML_ACCESS: C:\Program Files\ESET\Install - C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\nodtmpb\setupc.xml
[2005-06-16 19:37:05.484] SetupAddComponentDescToGlobal
[2005-06-16 19:37:05.484] Component added
[2005-06-16 19:37:05.484] Componet libraries
[2005-06-16 19:37:05.671] XML_ACCESS: C:\Program Files\ESET\Install - C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\nodtmpc\setupc.xml
[2005-06-16 19:37:05.671] SetupAddComponentDescToGlobal
[2005-06-16 19:37:05.671] Component added
[2005-06-16 19:37:05.671] Componet libraries
[2005-06-16 19:37:05.765] XML_ACCESS: C:\Program Files\ESET\Install - C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\global.xml
[2005-06-16 19:37:05.765] Cmd: 0 Exelib: NOD32MOD_WINNT_ENGLISH_BASE
[2005-06-16 19:37:05.765] - krnstp.dll
[2005-06-16 19:37:05.765] - ps_upd.dll
[2005-06-16 19:37:05.781] Cmd: 0 Exelib: NOD32MOD_WINNT_ENGLISH_STANDARD
[2005-06-16 19:37:05.781] - ps_amon.dll
[2005-06-16 19:37:05.781] - ps_nod32.dll
[2005-06-16 19:37:05.781] - ps_dmon.dll
[2005-06-16 19:37:05.781] Cmd: 0 Exelib: NOD32MOD_WINNT_ENGLISH_INET
[2005-06-16 19:37:05.781] - imon.dll
[2005-06-16 19:37:05.781] - ps_emon.dll
[2005-06-16 19:37:05.781] ExeLibs: Init
[2005-06-16 19:37:05.781] Cmd: 2 Exelib: NOD32MOD_WINNT_ENGLISH_BASE
[2005-06-16 19:37:05.781] - krnstp.dll
[2005-06-16 19:37:05.796] - ps_upd.dll
[2005-06-16 19:37:05.796] Cmd: 2 Exelib: NOD32MOD_WINNT_ENGLISH_STANDARD
[2005-06-16 19:37:05.796] - ps_amon.dll
[2005-06-16 19:37:05.796] - ps_nod32.dll
[2005-06-16 19:37:05.796] - ps_dmon.dll
[2005-06-16 19:37:05.796] Cmd: 2 Exelib: NOD32MOD_WINNT_ENGLISH_INET
[2005-06-16 19:37:05.796] - imon.dll
[2005-06-16 19:37:05.812] - ps_emon.dll
[2005-06-16 19:37:05.812] ExeLibs: Load Current State
[2005-06-16 19:37:05.812] Error: Couldn't open Administrator's XML : nod32.xml
[2005-06-16 19:37:17.015] Registry: root written
[2005-06-16 19:37:17.015] XML_ACCESS: C:\Program Files\ESET\Install - C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\global.xml
[2005-06-16 19:37:17.062] SetupCopyFiles
[2005-06-16 19:37:17.062] Cmd: 3 Exelib: NOD32MOD_WINNT_ENGLISH_BASE
[2005-06-16 19:37:17.062] - krnstp.dll
[2005-06-16 19:37:18.000] XML_ACCESS: C:\Program Files\ESET\Install - C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\global.xml
[2005-06-16 19:37:18.062] Deleting directory: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\NSetup\
[2005-06-16 19:37:18.062] Deleting directory: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\nodtmpa\
[2005-06-16 19:37:18.062] Deleting directory: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\nodtmpb\
[2005-06-16 19:37:18.078] Deleting directory: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\nodtmpc\
[2005-06-16 19:37:18.078] Exitcode: 120 NOD32MOD_WINNT_ENGLISH_BASE
[2005-06-16 19:38:13.593] CmdLine: /test
[2005-06-16 19:38:13.593] Resource: main.dll
[2005-06-16 19:38:13.593] Is program installed?
[2005-06-16 19:38:13.593] XML_ACCESS: C:\Progra~1\ESET\Install - C:\Progra~1\ESET\Install\setup.xml
[2005-06-16 19:38:13.609] Registry: old settings read
[2005-06-16 19:38:13.609] global.xml created
[2005-06-16 19:38:13.609] XML_ACCESS: C:\Progra~1\ESET\Install - C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\global.xml
[2005-06-16 19:38:13.609] XML_ACCESS: C:\Progra~1\ESET\Install - C:\Progra~1\ESET\Install\setup.xml
[2005-06-16 19:38:13.609] Main settings added
[2005-06-16 19:38:13.609] Engines nups
[2005-06-16 19:38:13.609] InstallPath added
[2005-06-16 19:38:13.609] LogPath added
[2005-06-16 19:38:13.750] EngineFile extracted
[2005-06-16 19:38:13.765] EngineFile extracted
[2005-06-16 19:38:13.765] EngineFile extracted
[2005-06-16 19:38:13.765] EngineFile extracted
[2005-06-16 19:38:13.781] EngineFile extracted
[2005-06-16 19:38:13.781] EngineFile extracted
[2005-06-16 19:38:14.015] XML_ACCESS: C:\Progra~1\ESET\Install - C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\nodtmpa\setupc.xml
[2005-06-16 19:38:14.015] SetupAddComponentDescToGlobal
[2005-06-16 19:38:14.015] Component added
[2005-06-16 19:38:14.015] Componet libraries
[2005-06-16 19:38:14.187] XML_ACCESS: C:\Progra~1\ESET\Install - C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\nodtmpb\setupc.xml
[2005-06-16 19:38:14.187] SetupAddComponentDescToGlobal
[2005-06-16 19:38:14.187] Component added
[2005-06-16 19:38:14.187] Componet libraries
[2005-06-16 19:38:14.296] XML_ACCESS: C:\Progra~1\ESET\Install - C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\nodtmpc\setupc.xml
[2005-06-16 19:38:14.296] SetupAddComponentDescToGlobal
[2005-06-16 19:38:14.296] Component added
[2005-06-16 19:38:14.296] Componet libraries
[2005-06-16 19:38:14.312] XML_ACCESS: C:\Progra~1\ESET\Install - C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\global.xml
[2005-06-16 19:38:14.312] Cmd: 0 Exelib: NOD32MOD_WINNT_ENGLISH_BASE
[2005-06-16 19:38:14.312] - krnstp.dll
[2005-06-16 19:38:14.328] - ps_upd.dll
[2005-06-16 19:38:14.328] Cmd: 0 Exelib: NOD32MOD_WINNT_ENGLISH_STANDARD
[2005-06-16 19:38:14.328] - ps_amon.dll
[2005-06-16 19:38:14.328] - ps_nod32.dll
[2005-06-16 19:38:14.328] - ps_dmon.dll
[2005-06-16 19:38:14.328] Cmd: 0 Exelib: NOD32MOD_WINNT_ENGLISH_INET
[2005-06-16 19:38:14.328] - imon.dll
[2005-06-16 19:38:14.328] - ps_emon.dll
[2005-06-16 19:38:14.343] ExeLibs: Init
[2005-06-16 19:38:14.343] Cmd: 2 Exelib: NOD32MOD_WINNT_ENGLISH_BASE
[2005-06-16 19:38:14.343] - krnstp.dll
[2005-06-16 19:38:14.343] - ps_upd.dll
[2005-06-16 19:38:14.343] Cmd: 2 Exelib: NOD32MOD_WINNT_ENGLISH_STANDARD
[2005-06-16 19:38:14.343] - ps_amon.dll
[2005-06-16 19:38:14.343] - ps_nod32.dll
[2005-06-16 19:38:14.359] - ps_dmon.dll
[2005-06-16 19:38:14.359] Cmd: 2 Exelib: NOD32MOD_WINNT_ENGLISH_INET
[2005-06-16 19:38:14.359] - imon.dll
[2005-06-16 19:38:14.359] - ps_emon.dll
[2005-06-16 19:38:14.359] ExeLibs: Load Current State
[2005-06-16 19:38:14.359] Error: Couldn't open Administrator's XML : nod32.xml
[2005-06-16 19:38:24.343] Registry: root written
[2005-06-16 19:38:24.343] XML_ACCESS: C:\Progra~1\ESET\Install - C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\global.xml
[2005-06-16 19:38:24.390] SetupCopyFiles
[2005-06-16 19:38:24.390] Cmd: 3 Exelib: NOD32MOD_WINNT_ENGLISH_BASE
[2005-06-16 19:38:24.390] - krnstp.dll
[2005-06-16 19:38:26.125] XML_ACCESS: C:\Progra~1\ESET\Install - C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\global.xml
[2005-06-16 19:38:26.203] Deleting directory: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\NSetup\
[2005-06-16 19:38:26.218] Deleting directory: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\nodtmpa\
[2005-06-16 19:38:26.218] Deleting directory: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\nodtmpb\
[2005-06-16 19:38:26.218] Deleting directory: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\nodtmpc\
[2005-06-16 19:38:26.218] Exitcode: 120 NOD32MOD_WINNT_ENGLISH_BASE
<-QUOTE}

[Marcos]

It appears to me that you didn't reboot the machine before reinstalling NOD32.

[Davis P Miller]

{QUOTE-> It appears to me that you didn't reboot the machine before reinstalling NOD32. <-QUOTE}

I'm sorry, but you are wrong. I DID reboot the machine, no doubt about that.

But lets say for arguments sake that I didn't reboot the machine. How would that cause this particular problem and how would I be able to fix it?

It doesn't make sense... I CANT install this damn thing no matter what i do! I rebooted 1,000 times and tried installing it with every possible different combination of settings available in the installer.

Im running with no AV for 2 days now... lets see how long this will drag out.

I even emailed support@eset.com and the reply I got was absolutely of NO help what-so-ever:

{QUOTE->
--------------------------
-----Original Message-----
--------------------------
From: owner-support@eset.nod.sk [mailto:owner-support@eset.nod.sk] On Behalf
Of [email-address-removed]
Sent: Friday, June 17, 2005 5:49 AM
To: support@eset.com
Subject: [support] Common problem with NOD32. I'm not the only one.

Hi,

I am having troubles with my copy of NOD32.

I asked for help in the wilderssecurity forum and found that alot of other
people are experiencing the same issues.

You may want to have a look at these threads:

http://www.wilderssecurity.com/showthread.php?t=84920
http://www.wilderssecurity.com/showthread.php?t=84779
http://www.wilderssecurity.com/showthread.php?t=73461

Please get back to me if you know what is causing this error. I cannot get
NOD32 to install. Not the trial, or the commercial version which I
purchased.

thanks.

-----------------------------------
-----Reply to Original Message-----
-----------------------------------
Hello,

according to the log you posted, it looks like you didn't reboot the machine
before you began reinstalling NOD32.




Best regards,

Mark


Eset
Technical Support
Slovakia

Web: www.eset.com
Email: support@eset.com

=========================================
NOD32 ... protecting digital worlds!
=========================================
<-QUOTE}

Instead of helping me resolve the issue and telling me what I need to do, the guy brushes me off with a one sentence reply and leaves me without an antivirus and a headache. Nice support Eset! I love how you guys help your customers when they need you.

I guess I am left all alone to figure it out for myself...

What a rip off!

[Blackspear]

{QUOTE-> I guess I am left all alone to figure it out for myself...

What a rip off! <-QUOTE}Just relax for a second, we will get to the bottom of the problem, once in a blue moon it takes a little time...

[ronjor]

When you get that message, go ahead and reboot your computer. After restarting, go to the program files, Eset folder and run setup exe in the setup folder.
Worth a try.