ShopNav Hijacker - PLEASE help!

[Justa Girl]

Hello. I run Ad-Aware SE Build 1.05 and for the past couple of days, it says a newer version is available. I've tried downloading the new version from www.lavasoft.de/support/download/ more than several times and my computer freezes.

For the past week or so, almost everytime I run Ad-Aware SE (1.05), I get a malware (?), ShopNav Hijacker and the risk level is high 8! I try deleting it but everytime I try to delete, my computer freezes and it won't let me delete. So I put it in "Quarantine" and then I do not know what to do about it from there. I don't know exactly what it all means, but it doesn't sound good to me. I've been searching on the net to possibly fix it or find out a bit more about it. I have not found anything to get rid of ShopNav Hijacker. Can you pleeeaase help me!

[snowbound]

Hi Justa Girl. :)

Welcome to Wilders.

There's removal instructions here,

http://securityresponse.symantec.com/avcenter/venc/data/spyware.shopnav.html


snowbound

[Justa Girl]

Hi Snowbound. Thank you for the welcome and your quick reply.
Looks like the removal instructions suggest I use Symantec program? Is this free? If not, is there anyway I could use some other program that is free?

*Worried*

[Bubba]

-{ Quote: "is there anyway I could use some other program that is free?" }-The below link might help with the variant of ShopNav search-hijacker that you have in regards to removal instructions....but....you might want to also consider visiting one of the dedicated cleaning Forums that we usually recommend and post what they call a HiJackThis log.

Some of the larger forums for HijackThis log processing, (meaning they process more log threads each day than many others) are: CastleCops.com (http://castlecops.com/forums.html), Net-Integration.net (http://forums.net-integration.net/index.php?), TomCoyote.org (http://forums.tomcoyote.org), and SpywareInfo.com (http://www.spywareinfoforum.com/index.php).

Which ever site you decide to go to....please be sure and follow their posting policy before you post your HijackThis log.

Try this first---> http://www.doxdesk.com/parasite/ShopNav.html

[Justa Girl]

Thank you Bubba, I did download HijackThis a couple of days ago when I found Trojan horse using AVG (Grisoft)...since I can't read the log, I posted it on GeekstoGo Forums. They haven't replied yet...I will try the ones you listed. *Crossing my fingers*.

I'm sure I'll be back with more questions :p or just to say that it worked (hopefully the latter)! :)

[Bubba]

-{ Quote: "since I can't read the log, I posted it on GeekstoGo Forums." }-If you do not mind....would you Please post a link to the thread you have created.

[Justa Girl]

I'm sorry...

Geeks to Go (http://www.geekstogo.com/forum/forums.html)

It's been five days, and they haven't responded to my post yet so I am going to try to post at Net-Integration, like Bubba suggested....

[Justa Girl]

Thank you soo much for your help and directing me to Net Integration Forums (http://forums.net-integration.net/index.php?act=idx). They have helped me sooo much, it's unbelieveable how my computer runs now! I am virus-free and gained more knowledge on how to keep my computer clean. It's a whole lot more than what I asked for! :D