Can't download ver 3.4

[larktrader]

I have been running Spyware Blaster 3.3 happily until I was told a new version was out and I no longer was able to get updates for 3.3. That's whent he trouble started. I uninstalled 3.3 and downloaded 3.4, but kept having problems with it hanging my PC, so I had to reboot. Then, the uninstall of the new 3.4 wouldn't uninstall, so I manually went to the folder to delete what was there. I tried the download again from another site, and I can't get it to run. It says there's something corrupt. Can you help me. Is there a number I can call for support. I NEED this program as I've noticed more unwanted files since I stupidly uninstalled 3.3 before I knew 3.4 was buggy. Help.
My email address ****@yahoo.com if anyone can tell me who to contact for help to get a good install of ver 3.4.

[snowboard]

Is this your error message?

http://www.javacoolsoftware.info/kb/idx/7/007/article/

If it is then follow the instructions on the site. If it doesnt then do the following:

1. Open SpywareBlaster and select "Disable All Protection"


2. Close SpywareBlaster (and the AutoUpdate Configuration program, if open)


3. Open Add/Remove programs (click on "Start" in the lower left corner of your screen, then on "Control Panel", and finally on 'Add/Remove Programs")


4. Search for the SpywareBlaster entry and uninstall/remove it


5. Reboot

After you have followed these steps download a new copy of SpywareBlaster 3.4 (http://www.javacoolsoftware.com/sbdownload.html)

Regards,

snowboard

[lark]

Snowboard - Thank you for responding to my last post. I have done all the steps you mentioned.

Can you tell me how to manually download the definition (update) file. I think my Norton (Symantec) internet Security is stopping Spywareware from connecting to the internet when I try to use the update button. It asks for permission and I always set it to auto or always permit. Then my PC hangs and I have to do a hard reboot. Ctrl-Alt-Del shows the program running, but not responding and it won't let me end task. I'm so frustrated!!!! I never had these issues when I downloaded ver 3.3. I've tried to contact Lavasoft support and am just getting the same old run around -- I think there's a bug in this new version or they are trying to force people to buy the product for autoupdates.

[Bubba]

-{ Quote: "Can you tell me how to manually download the definition (update) file" }-Follow the below link and look in the section dealing with SpywareBlaster Tips.

SpywareBlaster Troubleshooting and Tips & Tricks (http://www.wilderssecurity.com/showthread.php?t=12266)-{ Quote: "I've tried to contact Lavasoft support and am just getting the same old run around" }-Just curious....and perhaps I am mis-understanding....but why would want to "contact Lavasoft support" for a Spywareblaster problem :-\

[snowboard]

IF THE MANUAL DOWNLOAD ISNT WORKING BELOW THEN, EXIT OUT OF NORTON THEN TRY.

Download the following five files and overwrite the ones currently in your SpywareBlaster directory (C:\Program Files\SpywareBlaster by default):

http://www.spywareblaster.net/spywa.../sbdatabase.dtb
http://www.spywareblaster.net/spywa...sbdatabase2.dtb
http://www.spywareblaster.net/spywa...er31/sbinfo.dtb
http://www.spywareblaster.net/spywa.../ckdatabase.dtb
http://www.spywareblaster.net/spywa.../rsdatabase.dtb

Regards,

snowboard

[Bubba]

-{ Quote: "IF THE MANUAL DOWNLOAD ISNT WORKING BELOW THEN, EXIT OUT OF NORTON THEN TRY." }-Thanks for that Snowboard....that's why the FAQ I linked to that was created by Javacool contains the same info and more.

[snowboard]

-{ Quote: "Thanks for that Snowboard....that's why the FAQ I linked to that was created by Javacool contains the same info and more." }-

I guess I missed that link you posted :-\

I also just took a look at it and see that I shortend it, but you are right there is more information if he needs it there 8)

Regards,

snowboard