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View Full Version : Image Successfull but no image


bubu
May 1st, 2005, 01:27 PM
I started getting this sympton with Acronis 8 build 800 (and on build before this). The program would do an image (could see disk activity and progress bar) but could not see the files on the drive. Here is my setup.

I have my drives as 2 removeables (one main, the other for backups, more space, etc). The backups are done through a Acronis bootable CD (makes it dedicated and fast). Before I do a backup, I always delete the oldest backup (I can usually store about 3-4 versions) from the dedicated backup HD (120G formated as FAT). Currently I have 2 such drives that I rotate as a backup drives. The options I always pick are simple: full backup, compressed HIGH.
When completed backup, I boot from C: and then see what files were created. Then as a test I 'Explore the Image' to make sure it can at least be read and do a few spot reads. Then I 'Unplug the Image', shut off the computer and pull out the drive and store it.

What has been happening with version 8 is that it completes the backup and when I boot up the systems, I cannot see any of the files created. What sometimes works is just doing the backup again, which completes successfully. Sometimes it still did not take. I started to do a CHKDSK on the backup drive and it seems to work all the time. Mind you, I do CHKDSK after the first attempt fails. The backups usually take about 1 hour.

Any ideas/suggestions on this? I hate wasting down time like this, for my schedule is tight and machine availability is crucial.

Thanking you in advance,
Boris

Acronis Support
May 2nd, 2005, 06:21 AM
Hello Boris,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

Could you please try to create the image under Windows and see whether the problem persists? Also please try to store images to another location. If possible please create shots of your actions in wizard and send them to support@acronis.com along with the link to this thread. We will certinly help you with the solution.

Thank you.
--
Ilya Toytman