Spyware Blaster 3.3 hangs when trying to update

[aikox2]

I just installed 3.3 (uninstalled 3.2 first), and when I try to manually update, the program hangs. Itried to uninstall and reinstall again, and same thing happens. I never had any problems with 3.2.

Any ideas? Am I the only one who cannot run update? I am using Win2K
Thanks,
Scott

[snowbound]

Hi aikox2. :)

Welcome to Wilders.

Did u try the one of the other methods of downloading in the Updates > Options, alternatives?



snowbound

[aikox2]

The only option that seems to apply is the direct internet connection, which is the one I am trying to use.
Scott

[javacool]

Hi,

What other security software are you running? Specifically:

-What anti-virus

-What firewall

-What other anti-spyware

Thanks! :)

Best regards,

-Javacool

[lappen]

{QUOTE-> I just installed 3.3 (uninstalled 3.2 first), and when I try to manually update, the program hangs. Itried to uninstall and reinstall again, and same thing happens. I never had any problems with 3.2.

Any ideas? Am I the only one who cannot run update? I am using Win2K
Thanks,
Scott <-QUOTE}

I had the same problem with 3.3
Running Win 2000 in a corporate environment so I can’t change the firewall and so on.

I had to use the Alternative Download Method for the update to work

[aikox2]

I have Sygate personal FW installed, but it never asked me whether I wanted to allow 3.3 access. I had no problem setting up 3.2.

What alternate download option would work? I don't see why This prog. should be any different than any other prog that asks for access through Sygate.
Thanks for feedback and suggestions.
Scott

[javacool]

{QUOTE-> I have Sygate personal FW installed, but it never asked me whether I wanted to allow 3.3 access. I had no problem setting up 3.2.

What alternate download option would work? I don't see why This prog. should be any different than any other prog that asks for access through Sygate.
Thanks for feedback and suggestions.
Scott <-QUOTE}

Hi,

Would you mind doing a quick test for me?

Could you temporarily disable Sygate completely, and then try updating SpywareBlaster and let me know if it works?

(Don't forget to re-enable Sygate when you're done.)

That way, if it still doesn't work, we can at least rule out a problem with Sygate. :)

Thanks,

-Javacool

[James Skala]

I have had the same problem since installing version 3.3. I suppose I can un-install and revert to 3.2, but will I be able to continue to receive updates? seems I'll be told to re-download 3.3. I'm using win2k behind a corporate filewall.

I tried all combinations of Alternate method, but nothing works.

[aikox2]

As per your request, I disabled Sygate, but I still cannot update. The app hangs, and when I try to close it I am told the program is not responding.
Thanks,
Scott

[aikox2]

alternate download method seems to work.
Thanks
Scott

[James Skala]

This may help.

I looked up my Proxy Server address and port in ControlPanel/InternetOptions/Connections/LanSettings.

I copied that value into the SWB Update/Options screen, and with Alternate Method unchecked it seems to work.

It doesn't work however if Alternate Method is checked.

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