Latest Ewido #970 update problem

[Edwin024]

I have auto download but Ewido still says it's on 968... and if I update manually it says no new update available...strange

[peter.ewido]

We have recently moved to a new update-server. Simply wait a few hours until your DNS refreshes and points to the new IP... ;)

[Edwin024]

It's now about six hours later, and a few restarts too.. and still no update ???

[rdsu]

Hi Edwin024,

I already have it since 13:59:45 (GMT)...

Regards

[peter.ewido]

DNS updates can take up to 24h (update.ewido.net should point to 212.112.236.135)

[Edwin024]

Where can I put the other IP?

Or must the ISP do this, because of the DNS...

Anyway: here comes a config problem of Ewido in the public eye. Why can't we config that update thing at all...

[Edwin024]

It's now Monday, 12:42 and still no update here. This way Ewido is getting pretty useless...

[peter.ewido]

Could you please ping "update.ewido.net"? To which IP does it point to?

[peter.ewido]

The old server should now also be up 2 date, big sorry for the delay!

[kenja]

I am having problems also with edwido updating i always do mine manually when i try to update it says update available then displays unknown update format 2 does anyone know what this means.

[peter.ewido]

Which other security programs do you run?

[Infinity]

nod32 with high efficiency was causing issues here, when setting it back to high compt. all was well ;)

[iceni60]

-{ Quote: "I am having problems also with edwido updating i always do mine manually when i try to update it says update available then displays unknown update format 2 does anyone know what this means." }-
i have this too recently, it takes two or three goes to get the update.

EDIT it was only the last day or so. i just tried it and it worked first time. :)

[Edwin024]

after I wrote a message to Ewido they put back the updates on the old server too...that's why it works now without any problems.

[iceni60]

-{ Quote: "after I wrote a message to Ewido they put back the updates on the old server too...that's why it works now without any problems." }-
this is where i update from when i ping update.ewido.net - 212.112.236.135

[iceni60]

hold on, i update from 217.172.187.213 sorry

EDIT :-[ this time it is 212.112.236.135

i think that's it.

[peter.ewido]

No, both IPs are valid -> DNS load balancing ;)

[iceni60]

-{ Quote: "No, both IPs are valid -> DNS load balancing ;)" }-
thanks :) they are the two places and i think they both work fine now. thanks for the help, Fish 8)

[Edwin024]

I still use the old server... it seems to take ages before the DNS finally is corrected by the ISP's....

[peter.ewido]

The old server is now part in a load balancing server array so it shouldn't be a problem if you still connect to it ;)

[Edwin024]

I don't choose where I download it from... But Ewdio gives me the updates, so that's cool enough :)