USB drive problem

[w5mhl]

When attempting to restore from a Maxtor USB drive after booting from the recovery disk, I get Error 71 and cannot access. No response from customer support.

[herojig]

-{ Quote: "When attempting to restore from a Maxtor USB drive after booting from the recovery disk, I get Error 71 and cannot access. No response from customer support." }-

I am not a qualifed person to comment, just a frustrated user that has/is/always will? suffer with USB problems and ATI. I hope u are in test mode and do not need to access that image. I find that only certain usb devices work with ATI recovery manager, and have sent logs to ATI several times with no luck, just a request for more logs, if any response at all. I can't deal with that. i am a paid customer and things were not working during the evaulation about 6 months ago so I guess I should not complain - to much - I'd buy another product but what would i buy? i've had 3 or 4 products already and they all have bugs - ghost, Bump, PowerQuest stuff. what to do?It's a sad state of affairs in the consumer backup market. See my other post today with a serious problem with 796... good luck!
jigs

[Acronis Support]

Hello w5mhl and herojig,

Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

We are really sorry for the inconveniences.

Please make sure you have Acronis Bootable CD created with the latest build of Acronis True Image (currently it is 796 build). Please try the "acpi=off noapic" workaround and if it doesn't help please create the sysinfo.txt file and send to support@acronis.com along with the description of the problem (please see http://www.wilderssecurity.com/showthread.php?t=55317 for the instructions). If you do not get any reply from Acronis Support Team within 48 hours please send me a PM with your Acronis request # which was sent to you in autoreply and I will try to find out the reason for the delay.

Thank you.
--
Ilya Toytman

[herojig]

-{ Quote: "Hello w5mhl and herojig,

Please try the "acpi=off noapic" workaround and if it doesn't help please
...Ilya Toytman" }-

dear Ilya, please translate. is there a command line interface somewhere? thanks...this sounds promising in some strange way.
jigs

???

[TheQuest]

Hi, herojig

Sorry I am not Ilya, but if you care to have a read of this thread it should be of help to you herojig:- PLEASE READ BEFORE YOU POST (http://www.wilderssecurity.com/showthread.php?t=55317)

Take Care,
TheQuest 8)

[Acronis Support]

Hello herojig,

Please have a look at the post I mentioned in parentheses http://www.wilderssecurity.com/showthread.php?t=55317

Thank you.
--
Ilya Toytman

[Acronis Support]

Hello TheQuest,

Thank you for your help. It is really appreciated.

--
Ilya Toytman