(116) Error occured while updating the registry!

[redrose01]

When I try to re-install NOD32 I get the error:

(116) Error occured while updating the registry!

I use XP Pro + SP2.

Any help would be greatly appreciated.

redrose01

[Marcos]

Maybe you're logged in the account of a limited user or the registry is corrupted. Are you able to add an arbitrary entry to the HKLM\Software branch manually?

[redrose01]

I don't think I logged in the account of a limited user.
Don't know if I'm able to add an arbitrary entry to the HKLM\Software branch manually.

I'm not that technical, I'm sorry ....

[tony64]

Hi,

try this:

1-remove nod 32 (or any trace of it) through "add-remove"
2-goto start/execute and digit regedit
3-cllick HKEY-LOCAL-MACHINE (click on grey triangle)
4-click SOFTWARE (click on grey triangle)
5-find and remove the ESET file (right click delete)

exit

reboot

delete your ESET file from your root/program file if still there

re-install NOD 32

good luck
Tony

[redrose01]

Thanks for your reply tony64!

I did everything you wrote, I even used a few reg-editers after that.
But when the installation is almost finished I still get the same error...

[Marcos]

The thing is that the installer could not write into the registry. I'd suggest to run regedit, navigate to HKLM\Software, righ-click Software and select New -> Key from the context menu. Are you able to create it? Maybe you could try creating some values within that key also.

[redrose01]

Thanks for your reply Marcos.

I managed to create a new key and I also can write some values.
What values do I have to type in it?

[Marcos]

I merely wanted you to try if you were able to write anything to the registry. Please drop an email to support@eset.com with a link to this thread.

[redrose01]

I did.

Thanks for your help :-)