matteni
January 17th, 2005, 03:52 PM
I have been an Acronis user 6-8 and have purchased many desktop and server licenses & upgrades.
I have a HP Netserver LT 6000r server with 4 9GB drives in a RAID array.
I have the latest released version of TI server for windows (Build 786).
When I create the full boot version of the software on CD or Floppy - it hangs right at the point it goes to the "black screen" and says "Loading TrueImage Server".
When I create the CD or Floppy of the Safe Mode, it does boot into TI but the CD is not accessible as a restore drive - even though the TI software just used the CD to load itself.
I reported the problem on 1/8/05 and was surprised that nobody from Acronis replied at all -- see here --> http://www.wilderssecurity.com/showthread.php?t=61372
I have tried the recommendations here --> http://www.wilderssecurity.com/showthread.php?t=61372 but unfortunately - the machine is locked up and F11 only generates strange characters accross the screen.
I understand there is a new release that has helped others but don't know if it will help me. I also have lost patience and am unwilling to wait for a solution to something that should have been fixed versions ago.
I tried calling for support and always get an answering machine. At this point I am ready to reverse the credit card charges and let Acronis fight it out with my credit card company - but wanted to try one last time and have documented proof for my credit card company that Acronis is not going to make any attempt to rectify the problem.
Nick Matteucci
Partner and Co-Founder
VCS
636-391-7087
I have a HP Netserver LT 6000r server with 4 9GB drives in a RAID array.
I have the latest released version of TI server for windows (Build 786).
When I create the full boot version of the software on CD or Floppy - it hangs right at the point it goes to the "black screen" and says "Loading TrueImage Server".
When I create the CD or Floppy of the Safe Mode, it does boot into TI but the CD is not accessible as a restore drive - even though the TI software just used the CD to load itself.
I reported the problem on 1/8/05 and was surprised that nobody from Acronis replied at all -- see here --> http://www.wilderssecurity.com/showthread.php?t=61372
I have tried the recommendations here --> http://www.wilderssecurity.com/showthread.php?t=61372 but unfortunately - the machine is locked up and F11 only generates strange characters accross the screen.
I understand there is a new release that has helped others but don't know if it will help me. I also have lost patience and am unwilling to wait for a solution to something that should have been fixed versions ago.
I tried calling for support and always get an answering machine. At this point I am ready to reverse the credit card charges and let Acronis fight it out with my credit card company - but wanted to try one last time and have documented proof for my credit card company that Acronis is not going to make any attempt to rectify the problem.
Nick Matteucci
Partner and Co-Founder
VCS
636-391-7087