Remove True Image totally?

[Anselm]

Hello,

does someone know if anywhere in the world wide web is an instruction how to remove True Image totally (files, hidden files, registry entries etc.)?

Thank you very much in advance,

Anselm

[mareke]

I use an unistaller Ashampoo Uninstaller to monitor all installs and it does a good job. You could use System Restore to go back before Acronis was installed or you could try using the Acronis uninstaller and then go to Regedit and do a search for all references to Acronis and delete them (there should not be too many to delete manually).

[Anselm]

Hi,

an uninstaller is a good idea if it's installed before installation of the software to be uninstalled. I'll try System Restore but I'm afraid to have installed some other software in the meantime. Using the True Image uninstaller and deleting True Image registry entries I already tried. Unfortunately I uninstalled True Image 8.0, installed True Image SE (free) which also didn't work, uninstalled that and tried to install True Image 8.0 again. Now the installer refuses a new installation. Some software producers provide a description of all the steps their installers make or provide instructions how to remove the software really completely and I hoped to get one.

Thank you anyway,

Anselm

[manuangi]

you may install TI over your installation, monitoring it with some uninstaller like Ashampoo or InCtrl5, so that you can see what it adds to the disk and the registry..then you'll be able to completely uninstall it also manually ;)

[Anselm]

Hi,

your advice sounds good. But if I try to install True Image again, after a short time the message appears: "Unfortunately the program cannot continue because an error occured. Please attempt to run Acronis True Image again later."

Perhaps if I look after this PC next time, it is "later" and I can install True Image successfully. ::)

I learned that installing without of an uninstaller is the best way to get madly.

Thanks!

Anselm

[Acronis Support]

Hello Anselm,

Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

We are really sorry for the inconveniences.

Please note that the problem with the installation of Acronis True Image is fixed in the latest 791 build. You don't need to uninstall Acronis True Image manually (and edit the registry as well).

If you still experience any problems with Acronis software please send the description of the problem to support@acronis.com. We will certainly help you.

Thank you.
--
Ilya Toytman

[savagcl]

Ilya,
Its not a real question of "Needing" to uninstall so much as "Wanting" to
uninstall it.

There still needs to be a full uninstaller for Acronis products...........

savagcl

[Acronis Support]

Hello savagcl,

Please note that you can uninstall in the ordinary way via "Control Panel" -> "Add or Remove Programs".

Thank you.
--
Ilya Toytman

[savagcl]

Ilya,
Thanks for replying.

Will this also remove the "Snapman.sys" that was attached as a driver to my
harddrive without crashing windowsXP?

thanks again,
savagcl

[Anon]

-{ Quote: "Will this also remove the "Snapman.sys" that was attached as a driver to my harddrive without crashing windowsXP?" }-
No, the uninstall process does not remove "Snapman.sys" -- you will need to remove that manually. The uninstall process leaves quite a few entries in the registry and to remove those registry entries you need to use a tool like Registry First Aid (http://store.esellerate.net/a.asp?c=1_SKU8583461686_AFL3000768669)

[savagcl]

So what Ilya said is "kinda" true!
Acronis program will be removed via Add/Remove but a lot of ash and trash is
left behind for the user to cleanup. Assuming the user knows what is left behind.

Not the best possible solution so i repeat myself, Acronis needs a "Full" uninstall
process.

Done,
savagcl

[Menorcaman]

Acronis Support did say that they would post manual uninstall instructions soon (see post http://www.wilderssecurity.com/showthread.php?p=297054). That was quite a few weeks ago (November 11th 2004 in fact!!). I wonder what happened?

Regards

[Acronis Support]

Hello Menorcaman,

As per the request, please find below the instructions for manual Acronis True Image uninstalltion:

Please do the following in order to uninstall Acronis True Image manually:

- Delete Acronis Secure Zone either through the wizard or manually;

- Delete "snapman" from the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} -> UpperFilters

- Delete "snapman" and "timounter" from the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters

- Run Device Manager and delete Acronis Image Archive Explorer;

- Delete "snapman", "timounter" and "tifsfilter" from the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services

- Delete "TrueImage" value from the following registry keys:

HKEY_LOCAL_MACHINE\Software\Acronis\Autopart (can be absent)
HKEY_LOCAL_MACHINE\Software\Acronis\CDRecord
HKEY_LOCAL_MACHINE\Software\Acronis\Schedule2
HKEY_LOCAL_MACHINE\Software\Acronis\SnapAPI
HKEY_LOCAL_MACHINE\Software\Acronis\Snapman
HKEY_LOCAL_MACHINE\Software\Acronis\VBus

- Delete the Windows\System32\autoprnt.exe file, if it exists;

- Delete the following folders:

Program Files\Common Files\Acronis\CDRecord
Program Files\Common Files\Acronis\Drivers

- Download the http://www.acronis.com/files/support/schedmgr.exe file;
- Open the command prompt (Start -> Run -> cmd);
- Run the following command in the folder you saved the file to:
schedmgr service uninstall
- Open Task Manager and stop the following processes: schedhlp.exe, TrueImageMonitor.exe;
- Delete the Program Files\Common Files\Acronis\Schedule2 folder;

- Delete the desktop icon and Start menu shortcuts;

- Delete the Program Files\Common Files\Acronis folder;
- Delete the Program Files\Acronis\TrueImage folder;
- Delete the Program Files\Acronis folder;

- Delete "TrueImage Monitor" value from the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run

- Delete the following keys in HKEY_CLASSES_ROOT:

.tib
.tis
tibfile
tisfile

- Delete the following registry keys:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\TrueImage

HKEY_LOCAL_MACHINE\Software\Acronis (you may need to grant full control permission to yourself to delete this key)
HKEY_CURRENT_USER\Software\Acronis

- Reboot the computer.

Thank you.
--
Ilya Toytman

[Menorcaman]

Hello Ilya,

Nice work (better late than never as they say ;)). Many thanks.

Kind regards
Tom

[mantra]

thanks

[mantra]

why don't make a small tool to clean?

[seekforever]

It seems to me very few applications of any appreciable size remove every artifact from your system. Why this is, I don't know and there should be a "Total Remove" option with every application before it is considered a quality Windows app. I am not going to hold my breath waiting though.

[mantra]

but a small script would be nice!

btw great thanks , this is very usefull to do before updating!

[mantra]

Is a good idea after an uninstall use for example jv16 PowerTools 2005 to search for acronis in the reg file , and delete every key about acronis?