Updating Problems

[DenGar]

Having paid for the download as well as the CD for True Image version 8, build 763, why can't I update to build 786? Whenever I try, I get the following:

Access denied. Possible reasons:

User with such e-mail is not registered.
Invalid password.
You have not registered a selected product.


None of these error messages apply! I've tried re-registering, but I get the same response.

[TheQuest]

Hi, DenGar

Welcome To Wilders and Acronis Forums.

-{ Quote: "None of these error messages apply! I've tried re-registering, but I get the same response." }-
Could you say what you mean by that.

Are you sure you have registered Ti8 with you License code [Serial No] which you recive by email, on the Registration of purchased product page:- Registration (http://www.acronis.com/enterprise/registration)

Take Care,
TheQuest 8)

[Acronis Support]

Hello DenGar,

Thank you for purchasing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

We are really sorry for the inconveniences.

Could you please send me a private message with your serial number for Acronis True Image 8.0. I will check your registration status in our data base. Please do NOT write your serial number in the public forum, only in PM.

Thank you.
--
Ilya Toytman