Norton Go Back

[giantbill]

I loaded TI 8 on a PC running windows 98 and when I try to do an image of C drive to either CDs or external USB 1.1 drive the computer freezes and I get a message that there was a Page Fault error accessing the TI8 exe file. The machine has Go Back installed and functioning and I read a thread that says this can cause problems. Has anyone experienced this problem or does anyone have any suggestions?

[Acadia]

Yes, at least in the earlier versions of GoBack, whenever using ANY imaging software, not just TI, you should disable GoBack. Yes, I know that means that you will lose your history bin, but that is, or at least was that only way of imaging a drive protected by GoBack. If this has changed with later versions hopefully users of the later GoBack versions can harp in with any newer information. Good luck.

Acadia

[giantbill]

Acadia, Thanks for the info. The Go Back version that I am using is contained in Norton System Works 2002 so is a vintage version I am sure. I will disable it and try to do an image.

[Smokey]

-{ Quote: "Acadia, Thanks for the info. The Go Back version that I am using is contained in Norton System Works 2002 so is a vintage version I am sure. I will disable it and try to do an image." }-Acadia,

Small addition from Acronis Support:

Is Acronis True Image 8.0 compatible with Norton GoBack?

Acronis True Image 8.0 is compatible with Norton GoBack, but for specific Acronis functions, you will need to disable Norton GoBack:

If you start Acronis True Image 8.0 from the bootable rescue media.
If you want to restore an image archive.
If you want to create, resize or delete the Acronis Secure Zone.
Please note that after restoring an image archive, the history of Norton GoBack stored on the target hard drive is automatically lost.



Ciao,

Smokey

[Acadia]

From Norton Knowledgebase, please note, may not apply to your version:

http://service1.symantec.com/SUPPORT/goback.nsf/0a85d9bdcbdc816088256de50059ccbf/a8629fb46135692188256d1f0062a50e?OpenDocument&prod=Norton%20GoBack&ver=3.0&src=sg&pcode=ngb&svy=&csm=no

Acadia