Disk Director: Unable to write script

[ThomasKMC]

Last weekend, I tried to split the only partition my SATA harddrive into two. Using the wizard of Disk Director 9.0 #518, I set up a new partition of 40GB. But when trying to commit the changes, I receive an error message saying "Unable to write script". What's that all about???

Thank you for your help,
-tom

[Acronis Support]

Hello Thomas,

Thank you for choosing Acronis Disk Director Suite (http://www.acronis.com/homecomputing/products/diskdirector/).

We are really sorry for the inconveniences.

First of all, please download and install the latest build, which is available on our web site at http://www.acronis.com/homecomputing/support/updates/. To get access to updates you should register your software first at http://www.acronis.com/homecomputing/registration/. Please disable any download managers, internet download/connection boosters, etc. before the download.

If the problem persists please download Acronis Report utility available at http://www.acronis.com/files/support/AcronisReport.exe and run it, create a report and send it to support@acronis.com. This would provide us with detailed information on the hard disk partition structure.

Please also let us know what version of Windows you use and provide a link to this thread.

Thank you.

--
Andrew Berezovsky

[ThomasKMC]

I sent you an email last week and have not heard back from you. Did you receive the email? A link to the post was included as was a copy of AcronisReport.exe.

Regards,
-tom

[Acronis Support]

Hello Tom,

Could you please let me know the subject of your email message to support@acronis.com?

Thank you.

--
Andrew Berezovsky

[Acronis Support]

Hello Thomas,

Anton Sherkhonov did send you a reply on Dec 21st. Please check your email account.

The text of this reply is given below:

****************************************************************

Dear Thomas,

Please accept our apologies for the delay with the response.

Thank you for taking the time to contact us and for choosing Acronis Software (http://www.acronis.com/homecomputing/products/)!

Please install the below update with disabled logging and see whether the problem remains.

http://www.acronis.com/files/support/SnapAPI_s_e.exe

If the problem does remain, please enable logging by running the update once more, reproduce the program failure and send us the c:\snapapi.log file.

Thank you.
--
Sincerely yours,
Anton Sherkhonov

****************************************************************

Thank you.

--
Andrew Berezovsky

[ThomasKMC]

Hello Andrew,

thank you for forwarding the email because I either never received it or it got stuck in a spam filter. I will addthe acronis domain to the trusted list to avoid the second option.

I downloaded the file you mentioned and installed it. When I received the error again (Unable to write script file), I installed the file again with logging enabled per your instructions. The report file is being sent to support@acronis.com with as an attachment for your review; the subject of the email is "Unable to write script file".

Thanks for following up,

Thomas

[ThomasKMC]

I should add that a "CHKDSK /f" revealed a problem as well: "Unable to lock drive".

[ThomasKMC]

For all email communication, please refer to #173438. Thank you.