Gdata AVK vs. eXtendia AVK some info

[likuidkewl]

Ok so I decided to go with one of these two for my 3 home computers. I purchased a license for each AV. And found some interesting results.
**I did not have any virus' on my comp this is simply the install and running**

Buying the software:
GData $53 US -- transaction was smooth, download for a week.
eXtendia $27.95 -- not so lucky with this one, almost a whole week to try to buy the secure site was down, I had to email TechSup and try to setup a phone convo. Seeing as the tech support was "somewhere in Europe" as I was told by TechSup (Minus). This was difficult. But we finally got connected.

Installation
GData -- Smooth sailing
eXtendia -- Also easy

First run -- After setting up your server logon details.
GData -- Connects fine, downloads new def's and Software updates. Prompt for a reboot and finished. Uses KAV and BD engines.
eXtendia -- Also connects ok, BUT only downloads defs for KAV and RAV. NO software updates, so the SP2 SS doesn't see it (Minus). Also RAV's defs are not as updated as BD (Minus).

Screen Shots
GData:
http://www.wilderssecurity.com/supportfiles/likuidkewl-1-gdataview.jpg

eXtendia:
http://www.wilderssecurity.com/supportfiles/likuidkewl-2-extendia.jpg

Resources:
GData -- Heavier client but works with SS
http://www.wilderssecurity.com/supportfiles/likuidkewl-3-gdatausage.jpg

eXtendia -- Light but no SS compatability and the test system seemed to lag extremely bad.
http://www.wilderssecurity.com/supportfiles/likuidkewl-4-eXtendiausage.jpg

Updates:
As mentioned above:

GData:
http://www.wilderssecurity.com/supportfiles/likuidkewl-5-gdataupdates.jpg

eXtendia:
http://www.wilderssecurity.com/supportfiles/likuidkewl-6-extendiaupdates.jpg

Rough Conclusion
You get what you pay for, I would recommend GData (http://www.gdata.de/trade/productview/488/16/) over eXtendia (http://www.boomerangsoftware.com). But it is a personal prefference, all I can say is that you have to try them both for yourself. Also looks like GData just released AVK 2005 in english.

--Likuidkewl

[synapse]

hrmmm nice test, but i thought that gData was the german version of AVK and extendia was the english version .... :?

[Blackcat]

Showing Virtual Memory Usage in Windows Task Manager for each AV would have given a better idea of memory use than 'Mem Usage' ;)

Are your results for the double-scan engine in the RTM of each AV?

I found the double-engined RTM for AVK Pro sapped system performance considerably, even on Pentium IV machines. And I see from your post that support has still not improved for this product.

It would be of interest if you upgrade to the 2005 version of GDATA and then report back if there are many major differences in this new version.

[likuidkewl]

@Synapse - GData has an english version. :)

@BlackCat - Sorry about that I typed it up in about 10 minutes.

{QUOTE-> Are your results for the double-scan engine in the RTM of each AV? <-QUOTE}
Yes they are.

Agreed AVK Pro drains the life from my Athlon XP 2200 and 2500 like it was a 133mhz!

{QUOTE-> It would be of interest if you upgrade to the 2005 version of GDATA and then report back if there are many major differences in this new version. <-QUOTE}
I emailed GData last night about it, but I don't expect to hear back until next week.

Thanks for the input!

[Infinity]

they have a memory scanner like ewido and it scans for boot sectors, their bootable linux cdrom can now clean ntfs partitions using the extended database of Kaspersky, the updates are quick (every day, sometimes every two days), some program updates are through here, but they don't release history releases, the mem usage is the same. they have a security agent: a little notepad with a clock and the latest news with virii/trojans floating around but I disabled it cause it took 7mb in memory.

and it uses now the extended database. the previous versions werent

I am quite happy with it

[VikingStorm]

{QUOTE-> hrmmm nice test, but i thought that gData was the german version of AVK and extendia was the english version .... :? <-QUOTE}
Sort of, the companies aren't really connected. I actually think eXtendia must have licensed the old version of AVK from GData, which explains the similarities. eXtendia AVK is a "dead" product now, there won't be any new versions (unless they decide otherwise).

[Paul Wilders]

{QUOTE-> Sort of, the companies aren't really connected. I actually think eXtendia must have licensed the old version of AVK from GData, which explains the similarities. <-QUOTE}

Bull's eye ;)

regards,

paul

[Ianb]

They're also pretty similar to eScan.

Just becuse an AV uses anothers engine (Kav, Rav, Bitdefender) it doesn't neccessarily make it as good as the original product. Most independent tests confirm this.

If you want something with a KAV engine its better (IMHO) to just buy KAV.

[likuidkewl]

{QUOTE-> They're also pretty similar to eScan.

Just becuse an AV uses anothers engine (Kav, Rav, Bitdefender) it doesn't neccessarily make it as good as the original product. Most independent tests confirm this.

If you want something with a KAV engine its better (IMHO) to just buy KAV. <-QUOTE}
I am fairly sure no one is making that claim. I know I was trying to inform the people of this board of my experiences with these two firms.

On another note,
I emailed GData 5 days ago and still no response from them. Where as eXtendia will get back to you in 12-24 hours.

[solarpowered candle]

the differencies in detection between KAV 4.0, 4.5 , KAV engine as eScan Free 4.6.9, 5.0 and eXtendia AVK 11 (KAV) in detections is pretty much zilch according to independant tests for the majority of users. The diffirence maybe in one or two not being able to recieve x files / extended databases.

[Blackcat]

{QUOTE-> Just because an AV uses another’s engine (Kav, Rav, Bitdefender) it doesn't necessarily make it as good as the original product. Most independent tests confirm this. <-QUOTE}
{QUOTE-> the differencies in detection between KAV 4.0, 4.5 , KAV engine as eScan Free 4.6.9, 5.0 and eXtendia AVK 11 (KAV) in detections is pretty much zilch according to independent tests for the majority of users. <-QUOTE}

This test suggests that KAV and GDATA are very similar in detection rates; http://www.rokop-security.de/main/article.php?sid=693&mode=thread&order=0

The advantage of these double-engined AV’s are the size of their total database. Although there is bound to be considerable overlap, the multiple-engined scanners would, I presume have a greater number of definitions. This is supported by the fact that the GDATA AV can pick up some malware that KAV by itself missed; http://www.rokop-security.de/main/article.php?sid=684

On the other hand, KAV has the extended database, which as SPC points out, may or may not be part of the AVK Pro/GDATA’s definitions. Maybe our resident AV-tester, Firefighter, can give KAV and these multiple-engined scanners a run through his malware collection :D

Thanks to likuidkewl for this thread, keeping us up to-date with these AV's.

[synapse]

for somereason my eScan virus database has like 1000 more points then the last virus def. update by KAV, is there something to this?

[Eliot]

{QUOTE-> On another note,
I emailed GData 5 days ago and still no response from them. Where as eXtendia will get back to you in 12-24 hours. <-QUOTE}
GData emailed me back in less than 12 hours today.
:D :D

[likuidkewl]

{QUOTE-> GData emailed me back in less than 12 hours today.
:D :D <-QUOTE}
Wierd, I have sent 2 emails out one to hotline, and another to the International Sales contact, we are looking at 6 and 2 days respectively. Granted it is the weekend but god forbid something happens on the weekend!

In order to get eXtendia to work and not crash, I took off the RAV engine resident scanning but left it on for the weekly scans. As I stated before you get what you pay for.

--Likuidkewl

[Eliot]

I submitted thru the web site in german using the contact form. ;)

[likuidkewl]

{QUOTE-> I submitted thru the web site in german using the contact form. ;) <-QUOTE}
Guess I am going to either learn German, or have my wife write to them to get tech support. They really need a partner in the US. That is the only gripe I have right now with GData.

[Edwin024]

If you look a bit to your right: they have that partner: Extendia... ;) But Extendia needs to use the new version instead of the old one.

[solarpowered candle]

does any one know what the Gdata AVK version of KAV is ?

[solarpowered candle]

I dont have the : Gdata AVK . Only running with extendia kav AVK

[Blackcat]

{QUOTE-> does any one know what the Gdata AVK version of KAV is ? <-QUOTE}
Check out the first post in this thread; the modified KAV engine in GDATA AVK 2004 is AVK 15.0.1422. I presume this is a modified KAV 4/4.5 engine.

Maybe someone who is testing/using the new 2005 version can post updated details?

[solarpowered candle]

If thats the case there maybe very little diffirence really in extendia Kav and Gdata Kav

[jlo]

Hi likuidkewl,

One thing that put me of GDATA was the on the pro home edition http://www.antiviruslab.com/e_AVK2004.php?lang=gb it says 'Includes weekly online virus and software updates for one year.
Immediate emergency updates in the event of acute threats (e.g. Sobig).'

and

'Optional PremiumSupport: daily Internet updates and much more; order form included in package.'

Am I right in saying you don't get the daily updates then unless there is a virus outbreak? Can't see on the website how much the 'premium support is'

Did you find this with your copy or does it do daily updates?

Also if you use the 'virus ambulance' to send samples in does it go to there lab or direct to Bitdefender and KAV?

Cheers

Jlo

[Blackcat]

{QUOTE-> Am I right in saying you don't get the daily updates then unless there is a virus outbreak? Can't see on the website how much the 'premium support is <-QUOTE}
Yes. Unless things have changed recently, you need to pay extra for the daily updates as part of the 'Premium/Gold Package'.

[jlo]

But if you go for Extendia AV (Just single KAV based engine) do you then get daily updates?

Cheers

Jlo

[Unity]

yes and sometimes even hourly ( for example , today mine is checking update every hour and has been updated at 10 AM - 12 AM - 2 PM - 3 PM , GMT+1 so far ).

[hoso]

Hi,
I am using eXtendia avk,and i am suprised with no program updates,when i saw
this posts G Data is offering program updates,extendia only virus database update...anyway updates are very often,but i turned resident scanner off because my machine was like 133...so i am using only ondemand scanner and combine with avast for resident scanner....but again no program updates....

[likuidkewl]

Things I am currently awaiting for these "tests"

1. A reply from each company to emails I sent on Thursday(GData) and Friday(eXtendia)

2. Virus definition updates from GData. I received an update this morning with both versions but so far eXtendia has given a newer version,
GData KAV 15.0.1481 - BD 15.0.151
eXtendia KAV 15.0.1491 - RAV 12.0.390(hasn't updated in a while, known issue)

3. Also waiting to hear back from eXtendia to see if they are going to offer upgrades.

The software updates I believe weren't available in GData's AVK 11, so they will not be available for eXtendia due to the fact that is the version they purchased from them. The best we can hope for is that eXtendia will purchase a newer version from GData and allow an upgrade to licensed users for a small price.

[likuidkewl]

I recieved a reply back from GData today on the upgrade to AVK 2005 question:
Myself:
{QUOTE-> I just recently purchased your AntiVirKit 2004, 06/12/2004 as you can
see by the email attached to the bottom of this page. I am curious as to if I
may be eligable for the upgrade to AntiVirKit 2005 as I only purchased your
software 3 days ago? <-QUOTE}
GData
{QUOTE-> yes, you may upgrade as soon as AVK 2005 (english) will be available.
Please contact us again end of january. The upgrade will be free if you can name your AVK registration code our your AVK UserName.
<-QUOTE}

Sounds like a good deal to me.

[Honyak]

I recieved a reply back from GData today on the upgrade to AVK 2005 question:

I hate to seem cynic but I had e-mailed eXtendia 4 times in the last two months about future updates, and still no reply.

It will be interesting to see if you get a reply from eXtendia.

[likuidkewl]

{QUOTE-> I hate to seem cynic but I had e-mailed eXtendia 4 times in the last two months about future updates, and still no reply.

It will be interesting to see if you get a reply from eXtendia. <-QUOTE}

I heard from sales that they will offer an upgrade IF they buy a newer version or fix the current one. But we will see. This is a quote from Tech Support:

{QUOTE-> We have received some reports that after the installation of SP2 for Windows XP Security Center do not recognize eXtendia AVK. Now our developers are trying to investigate the possible issues for such kind of cases. Actually the problem had been created by SP2. As soon as they will solve the problem we will send update files for eXtendia AVK PRO to all our customers. And even if the SP2 does not recognize eXtendia AVK as a antivirus program I may assure you that eXtendia AVK works and protect your computer. <-QUOTE}

[Honyak]

Thanks likuidkewl for passing that along, I cannot seem to get much response from these folks.
I have not had any problems with AVK Pro or AVK single engine (kids comp), but I have ask a few simple questions and response has been sporadic or nothing.
No complaint other than support, both Extendia versions have workd well for me.

Regards

[solarpowered candle]

I have no concerns that sp2 doesnt recognise extendia in its security centre. Thats the least of my concerns. As mentioned in another thread , There is no real diffirence in detection of any of the KAV versions . ( Im sure firefighters tests would confirm this also) .

Have any of you had any issues with performance. I dont , nor have I tweeked any of the monitor settings etc . But some do . I would be interested to see if you were fine with default settings also. thanks

[Honyak]

{QUOTE-> I have no concerns that sp2 doesnt recognise extendia in its security centre. Thats the least of my concerns. As mentioned in another thread , There is no real diffirence in detection of any of the KAV versions . ( Im sure firefighters tests would confirm this also) .

Have any of you had any issues with performance. I dont , nor have I tweeked any of the monitor settings etc . But some do . I would be interested to see if you were fine with default settings also. thanks <-QUOTE}

I have/had no issues with performance. I have tweaked the monitor settings on AVK Pro to not scan programs folder. This does speed up apps opening on my 2GHz AMD box, I do however have a daily scheduled scan of this folder set up.

Other than tech support I have no problem with eXtendia AV's, but again I have not really needed help, just some answers to questions about about updates etc.

[solarpowered candle]

thanks honyak,

[Eliot]

{QUOTE-> I recieved a reply back from GData today on the upgrade to AVK 2005 question:
Sounds like a good deal to me. <-QUOTE}
I got that same response from GData today as well.
;D

[likuidkewl]

As for the daily updates concerning both vendors, today I did recieve an update for:

eXtendia KAV - 15.0.1520
GData - 15.0.1507

eXtendia seems to release the KAV updates more quickly, but I believe that is what I read in the email from GData, that the only update 2x a day. But I will have to look and then re-edit this post.

Also I did not post the other engine updates because they are different as you all know.

[Eliot]

Not to start any kind of comparisons or anything, I just had to share this.........The GData version of KAV and BD is a mega load nicer on my pc than KAV and RAV from eXtendia that I had at first. I am beginning to think that GData makes AVK with Hyper Thread support because this baby is so dang fast I can hardly tell I have an AV installed....not to mention a DUAL ENGINE AV! :D

[likuidkewl]

eXtendia is GData, just an older version that they licensed so the problems that plagued Gdata in version 11 are also the same ones which hamper eXtendia now.

Some pics of it:
http://image.age.pl/gfx/images/OPR/ZDJ1/4f505f5f5f414e54495649524b313142.gif

You can also look at http://www.cdcover.cc go to PC section the just click on G and the older GData version will be near the top and it looks just like eXtendia does now. Just FYI

[likuidkewl]

Just FYI to everyone who uses GDATA AVK 2004 there is an update for the program files. I think it fixes some issues with the new SP2 updates.
The new version number is 14.1.2

-Likuidkewl

And still no reply from eXtendia on any emails I have sent since last friday!

[likuidkewl]

Well this morning I received a reply from eXtendia "Tech Support":

Original email:
{QUOTE-> After I install eXtendia Pro and run it on either of my PC's, Compaq Presario athlon
XP 2500+ 512MB ram and a desktop with Athlon XP 2200+ 512 MB of ram, it
keeps crashing on boot, I am able to log into the PC but as soon as the tray
icon loads the systems reboot, I have tried it on both PC's with fresh XP
SP2 installs and nothing else and they act the same, I am able to load
eXtendia after boot time but this seems like a pain to have to do. Is there
any software updates that are available for this version? I also noticed
that when I finally do get it loaded that it doesn't communicate with the
built in windows XP Security Center, is this a known issue also? I would
really like to get the bugs worked out over the weekend so I can try to
recommend it.... <-QUOTE}

They asked me to run TaskInfo2003 and email them the results, so I did.
Now for the response(s):
{QUOTE-> I have already forwarded your report (TaskInfo2003) to our QA team they will determine the possible cause of the problem you have and I will contact you as soon as I will get any information from them. But this will take some time. <-QUOTE}

eXtendias solution:
{QUOTE-> I am glad to inform you that our QA team make some research and determined the cause of the problem you haveJ. Most probably your PC repoots because of “bluescreen” I mean you have set some specific option for Windows (I mean that the options for Windows is set so that the Operational System automatically reboot computer after “bluescreen” ).

To solve the problem you should deactivate the automatically reboot after a bluescreen. Please right click on “My Computer” then go Properties -> Advanced -> Startup & Recovery -> System failure and uncheck “Automatically reboot” checkbox. <-QUOTE}

Anyone else confused? I want to know why it gave me a BSOD, not how to stop the reboot process!
Argh! (Minus)

[solarpowered candle]

you got to smile. apart from that , I checked to see if I had a check in automatically reboot and I dont ( thank god lol ) .You might want to check and see if you do have and ask "why have you a check in automatic restart " . If it fixes the problem well and good .

[likuidkewl]

Still no reply from eXtendia on the issues stated before, also no answer on the RAV updates. The TechSupport is pretty much lacking as of late. I am almost positive I am going to go with GData from now on. Expensive but hey what can you do.

[jlo]

Hi,

Just thought I would give an update on Extendia AVK single Scan engine which I put on my Father's Computer today.

1) Had very speedy response from Garry in Tech support regarding a couple of questions.

2) Installed well on a XP pentium 4 machine. He runs Poco mail so needed to manually configure mail scanning but this was not a problem and followed the instructions on the PDF which came with the program.

3) Registration went very smoothly with acivation numbers arriving straight after payment.

4) First download quite big (Aprox 4mb) but this would be the cumilitive update for the KAV engine. Hopefully will be small updates (Daily AVC) from now on.

5) E mail scanning great. Checked with Eicar test virus and a couple of live virus samples.

6) On access scanner good. Only negative is it does slow down opening of some applictions (Nero Burner) Comes up instantly if you turn of on access scanner so not the lightest scanner but acceptable.

The only gripe is the 'Flash alert' on the website is very out of date (Shows Bagle worms) but no mention of Zafi D file or anything after August 2004! I know he will be well protected with the KAV engine and updates but this would put a lot of people of. (Would think if the webs not updated then how good is the scanner!)



For $10 its a bargain although I know it does not have the extended data base that KAV has and am sure the KAV5 has a later engine and is probally lighter on resources.

Will report back on how he gets on with it.

Kind Regards

Jlo

[likuidkewl]

Nice update, I still have not heard from anyone in about 5 days. I too tried out the Single KAV engines version and found it to have the same usage and the resident scanner needs to be fixed. I am tired of waiting 5-10 seconds for IE to load, the only work-around I have found is to make exceptions and that list gets long. Or you can just exclude the whole Windows dir, LOL!
So I am giving up on eXtendia, and if anyone cares I have 2 keys to get rid of I bought 3, I have 1 Dual engine and 1 single engine key, and yes I will send you the installs, since they only left them up for me for one day, "Because I have a highspeed connection".

Don't get me wrong the single and dual engine scanners from eXtendia are GREAT, but I don't have the power needed for them.

[Honyak]

{QUOTE-> Nice update, I still have not heard from anyone in about 5 days. I too tried out the Single KAV engines version and found it to have the same usage and the resident scanner needs to be fixed. I am tired of waiting 5-10 seconds for IE to load, the only work-around I have found is to make exceptions and that list gets long. Or you can just exclude the whole Windows dir, LOL!
So I am giving up on eXtendia, and if anyone cares I have 2 keys to get rid of I bought 3, I have 1 Dual engine and 1 single engine key, and yes I will send you the installs, since they only left them up for me for one day, "Because I have a highspeed connection".

Don't get me wrong the single and dual engine scanners from eXtendia are GREAT, but I don't have the power needed for them. <-QUOTE}

Why not keep the single engine as a b/u or on demand scanner for $9.95. I use MKS/ArcaVir and do scheduled system scans with the eXtendia KAV. It works well for me. But if you have GDATA AVK, or othe KAV AV, the point is moot.

[likuidkewl]

{QUOTE-> Why not keep the single engine as a b/u or on demand scanner for $9.95. I use MKS/ArcaVir and do scheduled system scans with the eXtendia KAV. It works well for me. But if you have GDATA AVK, or othe KAV AV, the point is moot. <-QUOTE}
My thinking exactly no sense in having both, So yeah I want to get rid of them. I tend to favor GData, but as you said the extendia is good as well just a matter of personal prefference now.

[jlo]

likuidkewl


out of interest when you were using the single engine version do you get a pop up when its auto updating?

I only installed it on my Dads last night and did the full defs download and left and he probally has not dialed in yet.

My e scan has a little pop up that comes up to saying the virus data base has been updated.

Cheers


Jlo

[solarpowered candle]

jlo I have mine set to auto update hourly and I never get a pop up. You can check when the last scan was by > status > auto update > last start will say when the last auto update occured.

[jlo]

THanks SolarPowered Candle,

Did you need to change the setting for how often it updates?

I am at my house now so not infront of his computer?

If so how do you change the frequency.

Thank for all your help :)

Kind Regards

Jlo

[Unity]

Look at the settings in the scheduled auto update , you can start it in the backgroud or in the foreground.
By default i think it's set in background.

You can also change the update frequency there.

[jlo]

Thanks Unity!

Cheers

Jlo

[likuidkewl]

Here is a Pic of the interface, granted mine is from GData but it is still the same for you.

[jlo]

Thanks for this,

I was just speaking to Dad on the phone and could not get anysense from him :)

I will send this down. He has been online today but when he clickd the main program interface it said definitions were 18th Dec

he saw it said upto update started 2pm and next update in ??? hrs.

Does Extndia release updates just once a day (KAV update) or release the same amount of updates that KAV releases (EG every 3 hours) for the single engine program.

Cheers

Jlo

[likuidkewl]

Every 3 so they say I almost always get an update everytime I try, which is about 2x per day, once auto in the morning @ 0630 EDT, and then when I get home from work around 1500 EDT. You could just have hime set it to check every hour but to me that is over the top, unless he is surfing tons of Warez/Porn sites he should be ok with the dailies, IMO.

HTH

[jlo]

Thanks likuidkewl,

In fact I just spoke to him and he did a manual update and said a very small file updated (probally AVP daily) so all working.

I am sending him the screen shot so he can change it.

The only thing that slighlty bothered me was he is on dial up. We updated manually the first time yesterday afternoon. He then has been on line but no update came.

What would be really good is a setting that automatically looks for update on internet conection (For dial up)

Don't know if this exists?

I know mcaffee and avast and my Escan does this.

Thanks for all your and the other user's support. Excellent forum and quick replies so much appreciated.

Kind Regards

Jlo

PS I set my Escan to check every 30mins. dont notice it checking and just get a pop up when it has downloaded something. As you said bit over the top but you never know when the next big mass mailer worm is going to hit.

[solarpowered candle]

to change the frequency of the updates >schedule > tick update box > double click "virus signiture" line > " start type " > start in background "schedule " > with system start up > ok

[jlo]

Thanks.

I am e mailing him now with your instructions and screen shot.

Many Thanks again.

Jlo

[solarpowered candle]

also the Kav extendia has the ability to update hourly and does so frequently.

[jlo]

Hi likuidkewl and Solarpowered Candle,

An Update on the Update issues of Extendia.

I went round to my Fathers today and changed the setting as per your instructions.

As you know on default it checks once a day. Unfortunatly if you are on dial up and you are not on line the update fails and then will check again a day later at the same time (in the hope you are on line)

We changed the setting to start on start up and rebooted and contected to the internet but no update. (Defs still 19th Dec)

We then changed the setting to check at hourly intervals. We went on line just before the check was due and it updated perfectly in the background (Defs 20th)

He now knows that if he is on line just before 1p, 2pm, 3pm etc it will get updated. He will be on broadband when it becomes availble next year and this setting or the daily setting is fine but think dial up users have to be aware that if you are not on line when it checks it waits for the next scheduled date to update.

BTW I e mailed Boomerang software late Saturday GMT and got a reply first thing Monday morning which was quite quick repsone. Garry told me basically what you guys said.

Its a good program but a shame we can't get it to sense in internet conection and then carrry out the update (Which is important to dial up users) Anyway at least he knows how to update manually and he has more of a chance of randomly being on line beteen 2.59 and 3.04 or 3.59-4.04 etc etc etc ;D than at 2.15 once every 24 hours!!! He would probally go months with out an update if we left it like that ;D

Thanks for all your help. Would not have found the updater scheduling box with out you guys :)

Best Wishes

Jlo

[jlo]

Hi,

In fact I was just reading through the PDF instructions that you can enter in username and password so when computer starts up or when the time occurs it will automatically dial in for the update which is good.

I still feel it is missing an option of 'update when internet conection established' is a shame when over AV's like Escan, Avast, Mcaffee Nod32 offer this. Nevermind. Only cost $9.99 and has KAV engine ;D so will forgive it for this.

Cheers

Jlo

[jlo]

Hi All,

Another update on my Dad's single Kav engined Extendia. It has just come up with the error 'KAV engine is corrupt contact support' >:(

I told him to put in a tick for the version check to do a full download but nothing happened so he has now e mail tech support and we will see what happens.

Will report back with the outcome!

Kind Regards

Jlo

[jlo]

The exact message is:

virus database is corrupt (KAV_Engine)


Kind Regards

Jlo

[solarpowered candle]

when and if that happens > Actions > virus update > it will automatically download the virus version update > close . close panel and all should be fine again .

[jlo]

Many Thanks SolarPowered Candle.

I have passed the info on to him.

Has it happene'd often to you?

Cheers

Jlo

[solarpowered candle]

only once or twice. For some reason it decides that the update was not 100% and chooses to not accept it .

[likuidkewl]

Anyone else notice the huge update today. That might have been why since your Dad is on dialup, just a thought.

[solarpowered candle]

goodthinking. There was largish one a day or so back about 780k if I remember rightly

[jlo]

Hi SolarPowered Candle,

The exact problem he gets is on start up he gets the KAV data base corrupted. Once he clicks on the message it goes away until he next opens the program.

He clicked on update manually and then the message he gets is 'you are up to date'

I know there is a tick box which is ticked in version check under options. I am thinking that if you 'uncheck' this box it will download the full cumilitive update and hopfully correct the error.

He has not logged on this morning yet 'spoke to him on the phone' so don't know if he has recieved a reply from tech report.

My Escan is running no probs. Did not notice bit KAV update but then I am on broad band and it checks silently every 30 mins :)

Cheers

Jlo

[Infinity]

I purchased gdata 6 months ago, and I will uninstall it. cause their support is the worst I have seen on the whole www. I cannot believe their policy. I am entitled to a free upgrade to version 2005 and they just don't respond. I have sent them three emails in three weeks, none of them are answered...:(

[solarpowered candle]

[QUOTE=jlo
'

I know there is a tick box which is ticked in version check under options. I am thinking that if you 'uncheck' this box it will download the full cumilitive update and hopfully correct the error.

If your suggestion doesnt fix it you might want to reinstall it.

[solarpowered candle]

Hi infinity , I discovered some thing regarding communication with extendia. If I dont use the same email addy that I purchased avk with they dont respond.
I also send my acc/ details . For instance today I emailed them and received a reply within 3 hrs. Im still waiting for a reply to my email that I sent off 2 weeks ago using another email addy. Perhaps G data have the same policy.

[Infinity]

I had sent my account details too.

[jlo]

{QUOTE-> {QUOTE->


I think you are right. probally the best idea. Don't think he is doing anything with it until this evening so I will report back.

Best Wishes

Jlo

[likuidkewl]

{QUOTE-> I had sent my account details too. <-QUOTE}
I was told that the 2005 version will be available in english in the end January.
and this was recieved from Michael Zimmer b-vertrieb@gdata.de
If you sent it to the hotline email address goodluck because I have emailed them 4 times with no response once in German and 3 times in English.

[Infinity]

this is unacceptable for me and for everybody. that is why I will not renew and suggest to everybody now: support is important too, keeping promisses to your customers...

Inf.

[jlo]

{QUOTE->


I think you are right. probally the best idea. Don't think he is doing anything with it until this evening so I will report back.

Best Wishes

Jlo <-QUOTE}


Just had an e mail from my Father to say he manually updated extendia and now no more corupted KAV databases messages ;D

Best Wishes

Jlo

[solarpowered candle]

thats good news. Your Dads doing well with it all.

[jlo]

Hi,

Well Dad has finally given up on Extendia single edition :'( as it just slows down his computer so much (He is running Windows XP Pentium 4 3000 load of ram hyper threading etc)

We found out that to open nero burner was very very slow but when browing his computer on the web it just ground to a halt!

Well it was only $10. He has moved back to AVG which is very very light (I know it has nothing like the detection of KAV based scanner or mcaffe or NOd) but its better have that than to keep switching of the on access scanner to do things on your computer.

Worst still if you disable the on access scanner and forget to switch it back on, when you reboot the computer it stays deactivated!!

He will stick with AVG whilst being on dial up and when he moves to broadband we will look at Nod32.

Shame.

I've been very pleased with Escan on mine with no problems.

Cheers

Jlo

[Unity]

You can still use AVK for a scheduled scan tho , it's still a great and cheap backup scanner , if you ask me :)

When you install it , just untick the resident scanner ( and the mail scanner if you don't use it ) and you're gonna have a simple backup scanner.

That's how i use it ;)

[?waters]

hi
I uninstalled also.It also slowed my computer to a halt.I now have kav 5 with no slowdown.

[solarpowered candle]

It is a great idea to use extendia kav as a on demand scanner if you are unable to get it too flow well on your pc in real time.

[likuidkewl]

Sorry to beat a dead horse but, I just got back from holiday and while away I installed my extra licensed version of eXtendia AVK Pro on a family members computer, and needless to say it was not lagging at all. As where mine was considerable with eXtendia's version, this PC was and Intel P4 1.8 as where both my test machines are Athlon XP's (2000 and 2500 respectively). So now the burning question, if you are running eXtendia's AVK (Pro/Single) which chip are you using and how is your performance?

[jlo]

Hi,

My Father's computer is Pentium 4, 3000ghz proc, 512 ram, 256 graphic card, Hyperhtreading technology.

I don't know much more than that.

He found programs like Nero burner took an age to open unless you turn of the on access scanner and certain websites the computer would just grind to a halt.

He tried the single licence KAV engine of extendia. It was worth a try. He has gone back to avg now which is very light.

Cheers

Jlo

[Eliot]

P4 3Ghz with HT and 1 GB of DDR 400 Dual Channel mode powering a pair of Western Digital Raptors in RAID 0. Slows me down like replacing the P4 with a 200Mhz on most everything.

[likuidkewl]

Thanks for the information gents.

I am getting severly irritated at both eXtendia and GData. Neither of them are responding to emails anymore, eXtendia was ok at first only because they wanted my money for a resource hog of an AV, and GData has always been crap. I am seriously debating NOT renewing my license with GData until they get an english speaking partner, not eXtendia! I realise that is harsh but the Tech support from both has been crap. IMO

[solarpowered candle]

P4 .. 2.4GHz ... 256 MB . Run with extendia Kav single ... It goes fine with real time monitor. ( perhaps the slightest of drag using its full settings) . I have not had any problems with extendia for communication. It pays to add your client details with your email. As they dont answer otherwise.
I am currently not using the real time monitor . Just surfing with Look n stop ...process guard.... Prevx pro in real time.