On-Demand scan quits without notification

[Defenestration]

I've been trialling NOD32 2.12.3 and when running an on-demand scan it has mysteriously quit after about a minute without notification, closing the scan window, and returning the the main control window.

I've checked the logs but there is no indication as to what caused it to quit.

After about four/five attempts the scan proceeded normally, scanning everything as expected.

This does not inspire confidence.

Anyone else had this problem ?

[Blackspear]

-{ Quote: "Anyone else had this problem ?" }-
If you run the steps found in post number 2 here: http://www.wilderssecurity.com/showthread.php?t=47830 does your system come up clean?

I have only ever seen this happen once (recently), and this was by placing Nod32 on an already infected PC.

Hope this helps...

Let us know how you go...

Cheers ;D

[BlueZannetti]

-{ Quote: "I've been trialling NOD32 2.12.3 and when running an on-demand scan it has mysteriously quit after about a minute without notification, closing the scan window, and returning the the main control window." }-
Defenestration,

From your other posts, you've been trialing both KAV and NOD32. What's the precise configuration that your running with now? Also, I'm not sure of your OS, but if you're running Win2000 or XP, does anything show up in the Event viewer (Start>Settings>Control Panel>Administrative Tools>Event Viewer>Application or System) at the same times these problems appear?

Blue

[Marcos]

Hi,
please email support@nod32.com, enclose a link to this thread as well as the information on installed NOD32 and your oper. system from the NOD32 Control Center.

[Defenestration]

I'm running XP SP2. When this problem occurred, I had switched to running NOD32 on its own since I could not get KAV and NOD32 to run together in a stable fashion. Nothing appeared in the event viewer. It occurred after I cancelled a full scan (ie. clicked the Clean button) when it was about 25% completed. As mentioned before, the weird thing is that after four/five attempts the scan completed successfully.

Thanks for the link BlackSpear. My PC was not infected with anything.

I will e-mail NOD32 support as suggested.

[flyrfan111]

Were you using KAV 5? If so try removing the ADS tags with a utility called streams.exe or Kasperskys own removal tool.

[Defenestration]

I was using KAV 5 previously, but had removed the streams using Kaspersky's own tool, before installing NOD32 on it's own.

[Marcos]

Firstly, I suggest you try disabling the Archives option in the on-demand scanner setup. If the problem goes away, enable it and try to narrow it down to the particular file which causes the scanner to close unexpectedly (e.g. by scanning one directory / file at a time).

[flyrfan111]

A faster way is to enable the option to list all files and sit at the computer and watch for which file/files it hangs up on.