Spywareblaster and PDF files

[danielsan]

I can't download PDF forms anymore in IE. I think that the Active X control was disabled by one of my anti- spyware programs. Anytime I try to d/l a pdf that brings up a dialog saying file type Adobe Acrobat Control for Active X, I get an error saying the IE was not able to open the Internet site.

I have installed Spywareguard, Spybot S&D and Spywareblaster. I tried reinstalling Adobe Acrobat to no avail. After searching this forum and elsewhere, I am not sure how to resolve the issue. I ran HiJackThis(log below). Does anyone have any ideas? Thanks.


Mod Note ~HijackThis log removed - Please see my reply below - snap

[snapdragin]

Hi danielsan,

I have removed the HijackThis log from your post as it was not requested by one of our staff members. Please see our posting policy on HijackThis logs, which also contains a link to other sites that do HijackThis log analysis and cleaning. Announcement (http://www.wilderssecurity.com/showthread.php?t=42148)

You could try disabling all of SpywareBlaster's protection which would let you know if SpywareBlaster is the program causing the problem.

Regards,

snap

[danielsan]

Doh! Sorry, I did this because in searching past posts it seemed common to be asked to post this log so I thought I'd just save a step.

I had already tried disabling and then uninstalling Spywareblaster, SpywareGuard and Spybot S&D but still no luck. I did this several times and uninstalled one or more of the programs in order to try and isolate which program was the culprit. I started using Mozilla when I needed to but unfortunately there are some sites that require IE. I also played with the security settings in IE to see if that was the problem.

[snapdragin]

Hi danielsan,

There was a thread here where someone else had a problem with downloading pdf files, and Javacool had suggested a re-install fixed the problem....though he didn't say clearly 'what' to reinstall, I'm fairly sure he meant reinstalling the Adobe Acrobat reader plug-in for IE.
Can't download pdf files (http://www.wilderssecurity.com/showthread.php?t=8077)

You could try reinstalling the plug-in and see if it fixes the problem:
Adobe Support (http://www.adobe.co.uk/support/main.html)

Please let us know if that works.

Regards,

snap

[danielsan]

I finally solved the problem. In the end, it had nothing to do with any of my anti-spyware programs. The program and solution can be found here

http://support.microsoft.com/default.aspx?scid=kb;en-us;812935

I unchecked "do not save encrypted files to disk" and the problem went away. I keep IE up to date so I suppose they never bothered releasing a fix for this problem.

Thank you very much though snapdragin for your help.

[snapdragin]

You are welcome danielsan, but it looks like you did all the work. :D

I am sure other's that come across a similar problem will be very greatful to you for your help!

Thank you, danielsan!

Regards,

snap