Looking for help managing Eset!

[balthus]

hello all! first thread, so hello and thanks in advance! ;D

so here are my problems (i have a few.)

sitrep: i work at a software company and we have offices all over the state i live in. we are not able to walkup to computers and fix them a lot of the time so we use GoToMyPc

1)is it safe to dial in to a pc with NOD32 that i am almost positive has been infected with some spyware possibly a trojan?

2)the users of these clients are not computer savy AT ALL!
they are middle aged women who don't even have email accounts. i would like to have Eset not pop-up any of the warning windows. i would like it to simply understand that when anything bad that happens i would like Eset to handle it in the appropriate manner...if not i get calls all day long about these pop-ups.

3)i am considering becoming the security guy for my company. since there are only 5 of us the other people don't have time to deal with this stuff. where do i start? ??? ??? all of our clients have Eset running on them, how hard is it to set-up an administrator account?
3a) we have about 10 client offices all running on different servers (they are different companies...is this even possible?)

4)lastly, a few of our clients got some spyware on them (through ticketmaster's website!) I am going to dial-in to these computers and run Sygate PF, AdAware, & TDS. Is this the best quick fix combo? i understand that NOD32 will sound the alarm once it detects the adaware files, but is this SAFE???

please help me. our security issues are growing daily and i feel like a total noob (cause i am :P )

thanks a lot....
b.

[Blackspear]

{QUOTE-> hello all! first thread, so hello and thanks in advance! ;D <-QUOTE}
Hi Balthus, welcome to Wilders ;D


{QUOTE-> 1)is it safe to dial in to a pc with NOD32 that i am almost positive has been infected with some spyware possibly a trojan? <-QUOTE}
Yes, Nod32 will protect your PC when dialing in.


{QUOTE-> 2)…i would like to have Eset not pop-up any of the warning windows. i would like it to simply understand that when anything bad that happens i would like Eset to handle it in the appropriate manner...if not i get calls all day long about these pop-ups. <-QUOTE}
That can be set up, as well you can had Nod32 notify you of an infection…


{QUOTE-> 3)…how hard is it to set-up an administrator account? <-QUOTE}
Not to bad at all, you shouldn’t have a problem, and there are some pretty clued up people running very large networks that frequent this forum, such as Rumpstah, Bsilva, Anotherjack, as well as the Eset Moderators…


{QUOTE-> 3a) we have about 10 client offices all running on different servers (they are different companies...is this even possible?) <-QUOTE}
Indeed it is.


{QUOTE-> 4)…I am going to dial-in to these computers and run Sygate PF, AdAware, & TDS. Is this the best quick fix combo? i understand that NOD32 will sound the alarm once it detects the adaware files, but is this SAFE? ?? <-QUOTE}
There is a thread here that gives a cleaning method that works very well and it gives links to some very good programs: http://www.wilderssecurity.com/showthread.php?t=47830

Hope this helps…

Cheers ;D

[balthus]

thanks for the reply blackspear...working late tonight so i am thankful for the prompt response!
i will follow the link and hopefully makes some contacts around here...anyone else with experiences please feel free to pm me with words of wisdom before i embark on this project. ;D

[Blackspear]

bump, Bump, BUMP.

Rumpstah, where are you, your help is require my friend ;) ;D

;D ;D ;D

[rumpstah]

Hi balthus:

I am around so give me a post here and I will see if I can reply. ;)

{QUOTE-> thanks for the reply blackspear...working late tonight so i am thankful for the prompt response!
i will follow the link and hopefully makes some contacts around here...anyone else with experiences please feel free to pm me with words of wisdom before i embark on this project. ;D <-QUOTE}

[balthus]

hey rumpstah.
thanks, i made a long post...and it seems to have gone.

well in a nut shell (sealed with frustration >:( )
i am going to set-up a group of computers this weekend.
it is 7 clients and a server.

1)i have not much experience with servers and setting this kind of thing up (actually none...)
1a)i am pretty good with this stuff and i feel confident in taking large steps to making sure this gets done properly.

2)i would like the server to update the clients and i would like the clients to send alerts and update confirmations to the server and then have the server send them to me (if this is a good idea...i don't know, but it seems like the most logical to me)

3)i would like to learn how to set-up multiple locations with multiple non-related servers doing this stuff.

4)i am very scared and have little idea where to start on this project, it means a lot to me and my company that this gets done properly.

thanks very much. ;D

[Blackspear]

Hi Balthus, in the mean time there is a RA Manual that can be downloaded from here: http://www.nod32.com/download/manual.htm

Hope this helps...

Cheers ;D